Arcade Geeks Reviews 

Website said 4-5 weeks for delivery, after taking the money straight away we had no emails, or responses to contact forms filled in. After a week of ignored calls and voicemails we finally got told there were issues with delivery drivers but it would be delivered by week 6,
Zero response to two more voicemails and it’s week 9, so basically this seems like a total scam and trying to get money back now.
Kids are gutted as was planned to have for summer holidays. This is an awful customer service do not use this company unless you like giving away money for nothing in return.

Order placed June 30th. I eventually got a pickup on the phone after countless attempts and spoke to Joe during the week the machine should have been ready for delivery. Joe told me that they were testing the week of the original delivery date, so we agreed to deliver the week after due to more extended testing on the machine. I was given the delivery date during that call. I did not receive a delivery confirmation as promised; no email or call back regarding the situation. Emailed many times since and left voicemails ----- got nothing back from the company.
Order placed June 30th - delivery promised over phone and never got an email or call back regarding the delivery date. Emailed many times and left voicemails ----- got nothing.So I am updating this review to 3 stars ... I spoke to Dean on Tuesday 11th Aug . They have had issues with the internet and phone, etc and were rectifying the problem. Dean told me the machine was complete have been promised my item will be delivered on 12th Aug via DPD. I will amend my review once the item is in my possession. I purchased via Klarna based on customer protection and was not certain what was going on. Since speaking to Dean on the 11th Aug, I'm waiting for delivery on the 12th and will inform Klarna to make the final payment and will update this review.

I saved for months after checking out website, and changed my mind several times as there is so much customisation for the machines, all the designs are great and optional upgrades, I had a 2 player Aliens themed machine, it looks amazing I’m so pleased with it, the guys at AG are very helpful, I upgraded to a 22”screen and 15000 games pack. Great service, and I’m thrilled with my machine

A review of two halves really. The good: the machine itself. The build quality is superb and the games are incredibly nostalgic. Have been battling my son for top scores since we got it. Also when you can get hold of the team they’re very helpful. The bad: no communication after purchasing. Had to chase to get a delivery date that was a week after initially advised. When it came DPD had lost the stand part of the machine. Luckily they delivered the best bit. Trying to get the stand sorted was a nightmare. DPD say to use the seller, but getting hold Arcade Geeks is an absolute nightmare. They do answer eventually, maybe 1 in 20 calls. Was advised it was coming a week later. It didn’t. Then had to sort again. Which was a nightmare again. The stand came today (after ordering on the 2nd June), but is missing the metal footplate and looks to have been damaged in transit as there’s damage to the side panel. Simply can’t be bothered to try and sort that. A real shame because the machine is so good. The guys clearly know their craft, but the comms side is a disaster and makes it a stressful experience.

Family run company. Great machine - Elite 2 Player Star Wars with Suzo buttons and joysticks, also 2xlight guns.
Very well built and easy to use menu for games.
Delivery wasn't the best as in time wise but when Dean did arrive with the machine he was really helpful and knowledgeable. Great lad who took time to make sure all was ok before leaving.
The machine comes in two parts with the base and then the top which contains all of the hardware. Makes it so much easier to move around etc.
Contacted Rod about setting up the light guns and was sent the video with instructions. Can't remember if Rod called me or I called him but either way we spoke and sorted out how to set the guns up.
Been over 6 months now and everything still absolutely fine.
Thank you AG for a great machine and personal touch with customer service.

Very happy with the machine, high quality build and superb amount of games.
Only down scored to 4 due to some concerns on communication (lack of), however I was later informed this was due to internet issues at the main office.
Machine did arrive on schedule and set-up was very good with technical support from Joe.

Website and ordering good
Product arrived a few weeks after planned delivery,,
Ok given distance,
Damaged in transit, few issues but team followed up on.
Great machine

I have a Bartop machine that arrived a week ago. Delivery took 3 weeks from order, exactly what I was told when I called before ordering.
The machine is excellent and is bringing back so many happy memories from my teenage years (I’m 61). Thank you guys!

These guys are tremendous, they really care about their customers and their products. There were one or two little issues when the machine was delivered and they did everything to put those right. I then had another issue a few months later. Joe spent forever with me on the phone on a Friday evening and was unbelievably patient. When we couldn't fix on the phone he came out in person 2 days later (on a Sunday and a 5 hour round trip!!). That really is going above and beyond. The machine itself is unreal, beware, it's highly addictive! I can't recommend the product or the people highly enough, a genuine 5 stars without hesitation. A special thank you goes out to Joe who was brilliant in every way.

I ordered a Tekken Bartop Arcade machine for my partner as a gift for our 10 year anniversary. There was a couple weeks delay so this didn’t arrive in time to present as a gift. However this was down to a weeks long IT outage that halted their operation. They did reach out once they were back online to let me know that they will be shipping my item and it arrived a week later. It works great and my partner loves it. He’s planning on sorting out his Games room so this would be a nice addition. The downside is there was noticeable small damages on the machine, chipboard pulled off, scratches, marks, almost as if has been roughed up a bit during the build or delivery process. I would have also expected the actual packaging to be more secure, or a protective layer on the machine. It’s a good micro company, but improvements need to be made with communication, IT, and delivery.

Communication very difficult waited for a delivery 4 times before it finally arrived. Was set up by them but at super speed so can’t recall what’s what. No instructions sent as promised. There was disappointingly some faults loos front panel, when playing joysticks not functioning properly. Joe was great setting it up but there shouldn’t be any faults should not have been delivered if not functioning correctly. Since delivered cannot reach arcade geeks sent messages and email had nothing back no one answering phone in office.

Thanks Rod for sorting out a on going issue and re-delivering of my sons Machine at no cost to myself

Had a few hiccups along the way with dpd but arcade geeks sorted everything ! Very happy with the machine and service

Space invaders machine really good.
So many more games on it too.
Partner loves it. The company were really helpful. 10 OUT 10

Very pleased with my experience with Arcade Geeks. Machine was built to a high quality standard. Communication with Arcade Geeks has been top tier. Delivery was prompt and I've been enjoying my new purchase in the man cave. A huge variety of games bringing me back to my childhood.

Will definitely recommend.

Thank you Arcade Geeks!

bought a couple of arcades off these guys and I must say they have been great.... very happy with the products... highly reccomended

The arcade machine and service from Joe and the team was absolutely first class. Would recommend anyone come to these guys

I placed an order and they said it would be 2 weeks, after 4 weeks nothing arrived so i emailed them and they said it would be with me on the Thursday with DPD. Waited in and no delivery, sent them 3 email reminders and didnt get a single reply. Contacted my bank to get a refund, eventually the bank refunded me. Total waste of time, do not bother

We purchased an AG Elite 2 Player Arcade Machine (order AG4736) from Arcade Geeks for £1,438.20 as our 9-year-old son’s main Christmas present.

Unfortunately the machine has not worked correctly since delivery. From the first use on Christmas Day the main power switch did not work (the back has to be opened to access a small internal switch among the wiring just to turn it on), many games will not load, and several games ask for coins despite the machine not having a coin slot installed.

Arcade Geeks initially arranged to attend on 18 January to fix the faults, however the appointment was cancelled due to a family emergency which we completely understood. Since then we have made multiple attempts to contact them by phone, email and message to rearrange, but have received no response.

It is now March and the machine has never worked properly, meaning our son has unfortunately not been able to use the arcade machine at all since Christmas Day.

We would simply like this matter resolved and a refund arranged for the faulty machine.