Arcticdrip Reviews 71

Antwoord van Arcticdrip

17 okt 2023

Hi there,

Sandra from the Arcticdrip Support Team here. I'm genuinely sorry to hear about the challenges you've faced, and I want to assure you that we take your concerns seriously.

Firstly, I apologize if our support team hasn't been responsive. That's not the experience we intend for our customers. Please forward your emails to support@arcticdrip.com, and we will ensure that your concerns are addressed promptly.

Please drop us an email with your order details, and let's work together to find a solution that works for you.

Your feedback is crucial, and we're committed to making things right. I appreciate your patience, and I'm here to ensure you have a positive experience with Arcticdrip.

Looking forward to resolving this for you.

Best regards,

Sandra
Arcticdrip Support Team

Antwoord van Arcticdrip

17 okt 2023

Hi there,

I'm Sandra from the Arcticdrip Support Team, and I genuinely appreciate you reaching out and sharing your concerns.

I'm sincerely sorry to hear about the sizing issues you've encountered. Your comfort and satisfaction are our top priorities, and we're committed to finding a solution for you.

In terms of size exchange or refund, we're here to assist you promptly. Please reach out to us at support@arcticdrip.com with your order details, and our team will expedite the process to ensure a swift resolution.

Regarding the origin of our products, we want to provide some clarity. While we collaborate with manufacturers and designers across the globe, including China, quality and customer satisfaction remain our utmost priorities.

Your feedback is invaluable, and we take it seriously. We're dedicated to making things right and ensuring you have a positive experience with Arcticdrip.

Looking forward to connecting with you to resolve this promptly.

Best regards,

Sandra
Arcticdrip Support Team

Antwoord van Arcticdrip

17 okt 2023

Hey there,

Sandra here, rocking it with the Arcticdrip support team, and I'm excited to connect with you today! 😊

We are genuinely sorry to hear about your experience, and we appreciate you bringing your concern to light.

It's crucial for us to address this. I want to make it crystal clear that, as per our refund and return policy, we take full responsibility for any products that may have damages, faults, or sizing discrepancies compared to our size chart. Your experience with us and peace of mind is our number one priority.

Rest assured, we're here to turn things around! Without our customers, there is no Arcticdrip, and your opinion is heard loud and clear.

Quick intro: Arcticdrip, is a Norwegian streetwear brand making waves in both Norway and Spain. We've got killer collaborations with talented manufacturers and designers spanning Europe and Asia and we ship world wide.

But here's the scoop—we're eager to rewrite your Arcticdrip story. Connect with us, share the details, so we can get a better understanding of the matter and work together to find the solution you deserve.

Eagerly waiting to hear from you!

Kind regards,
Sandra Arcticdrip Support Team

Antwoord van Arcticdrip

17 okt 2023

We genuinely regret that you had this experience, and we're fully committed to turning things around for you!

First and foremost, we'd like to make it clear that, as per our refund and return policy, we take complete responsibility for any products that may have sizing discrepancies compared to our size chart. Your peace of mind is our top priority.

It's disheartening to witness your disappointment, and I want to assure you that we're actively working to make things right!

A quick intro to us: Arcticdrip, a Norwegian streetwear brand making waves in both Norway and Spain. We've got some exciting collaborations with talented manufacturers and designers spanning Europe and Asia.

Let's connect, and together, we'll find a satisfactory solution. Your satisfaction is our goal, and we're here to ensure you have a positive experience with Arcticdrip.

Looking forward to hearing from you.

Best regards,

Anna
Arcticdrip Support Team

Antwoord van Arcticdrip

Geüpdatet op 21 apr 2023

Hi Christopher!

Thank you for bringing your recent experience with our customer service to our attention. We are sorry to hear that you have this experience with us.

We would like to assure you that we take your feedback seriously and are committed to resolving any issues you may have encountered. We have reached out to you by email and we hope to hear back from you as soon as possible so that we can solve this matter as quickly and efficiently as possible.

Please rest assured that we value you and want to make things right. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our brand.

Best regards,
Sandra/Arcticdrip

Antwoord van Arcticdrip

21 apr 2023

Thank you so much for taking the time to write us such a wonderful review! It warms our hearts to hear that you had such a positive experience shopping with us, from the quality and style of the clothes to the customer service you received.

We strive to provide our customers with the best possible shopping experience, and it's always great to hear when we have succeeded. We truly appreciate your support and recommendation to your friends and family - word of mouth is the best kind of advertising we could hope for!

Please don't hesitate to reach out if you need anything in the future, and thank you again for choosing us for your shopping needs.

Best regards,
Sandra/Arcticdrip

Antwoord van Arcticdrip

Geüpdatet op 21 apr 2023

Hi Jens-Elias!

Thank you for the amazing feedback about our website! We are thrilled to hear that you found it amazing. We put a lot of effort into creating a user-friendly and visually appealing website, so it's great to know that our efforts are appreciated.

If you have any questions or need any assistance, please don't hesitate to reach out to our customer support team. We are always here to help you in any way we can.

Thanks again for your kind words!

Best regards,
Sandra/Arcticdrip

Antwoord van Arcticdrip

21 apr 2023

Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience on our website and that you appreciate our clothing pieces.

Our team works hard to provide a seamless shopping experience and to curate a unique and stylish selection of clothing for our customers, and we are glad that it resonates with you.

If you have any further feedback or suggestions, please do not hesitate to let us know. We are always looking for ways to improve and provide the best possible service to our customers.

Thank you again for your kind words and support. We look forward to serving you again in the future.

Kind regards,
Sandra/Arcticdrip

Antwoord van Arcticdrip

Geüpdatet op 21 apr 2023

Hi Marcus!

Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you love our shop and our clothing pieces. We always strive to provide the best possible experience for our customers, and your kind words truly mean a lot to us.

At Arcticdrip, we take great pride in our designs and it's fantastic to hear that you appreciate them. We hope you continue to find pieces that you love and that they become a part of your personal style.

Once again, thank you for taking the time to share your positive experience with us. We promise to continue to provide you and all our customers with the best quality products and excellent customer service. We are so happy to have you as a part of the Arcticdrip community!

Warm regards,
Sandra/Arcticdrip