Arcticdrip Reviews 71

Antwoord van Arcticdrip

21 apr 2023

Hello Eduard,

We apologize for any inconvenience caused by the size issue you experienced with the pants you ordered. We would like to clarify that we have never refused a return or exchange, but we require further information to address the issue. We are still awaiting your response to our previous email and would appreciate it if you could provide us with more details as soon as possible.

Our goal is to ensure your complete satisfaction, and we are committed to resolving this matter as quickly as possible. Rest assured that we will work diligently to find a solution that meets your needs.

We appreciate your understanding and cooperation in this matter and hope to hear back from you soon.

Best regards,
Sandra/Arcticdrip

Antwoord van Arcticdrip

21 apr 2023

I want to express our sincere apologies for any inconvenience caused. As a representative of the Arcticdrip support team, I want to assure you that we take your feedback very seriously and are committed to resolving any issues you may have encountered.

As we discussed in our previous email communication, we take full responsibility for any damages, defects, or discrepancies with our size guide, and we are willing to assist you with a return or refund if necessary.

We are grateful that you brought the matter to our attention, and we kindly request that you give us a bit more details about the quality issue you encountered so that we can better understand the issue. We take this matter seriously and will do our best to ensure that such issues do not happen again in the future.

Please rest assured that we value your feedback and are committed to making things right. We hope you can reach back and reply to the last email we sent you in order for us to make it right.

We are always doing our best to improve and hope you can give us a chance to make you satisfied.

Kind regards,
Sandra/Arcticdrip

Antwoord van Arcticdrip

Geüpdatet op 17 okt 2023

Hi there,

I'm Sandra from the Arcticdrip Support Team, and I genuinely appreciate you taking the time to share your feedback.

First off, I want to extend a sincere apology for the sizing hassle you've encountered. I totally get how frustrating that can be, and we're committed to making it right.

Regarding our size chart, we're working on refining it to provide a more accurate representation. It looks like we have missed the mark here, and your feedback highlights an area where we can certainly improve.

As for our returns/exchange policy, we're here to ensure a smooth process for our customers.

If there's been any confusion or frustration, I'd love the opportunity to personally assist you. Please reach out to us at support@arcticdrip.com, and let's work together to find a solution that leaves you satisfied.

Your experience with our customer service is equally important, and I'm genuinely sorry to hear it fell short. We're here to assist you promptly and efficiently, so if there's anything specific you'd like us to address or clarify, please share more details via email or any preferred communication channel.

We're dedicated to improving and providing the best experience for our customers. Your insights are invaluable, and we're eager to turn your experience around.

Looking forward to connecting with you and making things right.

Warm regards,

Sandra
Arcticdrip Support Team

Antwoord van Arcticdrip

17 okt 2023

Hey David,

Sandra here, rocking it with the Arcticdrip support team, and I'm excited to connect with you today! 😊

I'm genuinely sorry to hear about the hiccup with our customer support response—that's on us, and we're ready to fix it.

Drop us a line at support@arcticdrip.com, and let's get this conversation rolling.

It's a bummer to sense your disappointment, and I want to assure you that we're on a mission to turn things around! The key here is reaching out to us through our support email.

As per our Refund & Return Policy, we're all over any faulty or damaged items, so your peace of mind is our priority.

Just a heads-up on who we are: Arcticdrip, a Norwegian streetwear brand with headquarters in Norway and Spain. Plus, we've got collaborations with talented manufacturers and designers across Europe and Asia.

But here's the deal—we want to rewrite your Arcticdrip story. Connect with us, spill the details, and let's work together to find the solution you deserve.

Eagerly waiting to hear from you!

Warmest regards,

Sandra
Arcticdrip Support Team

Antwoord van Arcticdrip

17 okt 2023

Hey Julian,

Sandra here from Arcticdrip support, and I genuinely regret that you're feeling dissatisfied. Let's dive into the details of our Refund and Return Policy to clear things up.

First and foremost, we fully own up to any product hiccups—defects, faults, or size surprises. If any of these pop up, we've got your back, and we'll guide you through our Refund and Return Policy to kick off the resolution process.

For our EU Customers, we're rocking a 14-day Right of Withdrawal, in sync with EU policies. If, within 14 days from the date of delivery, you find yourself unsatisfied or changing your mind, you've got the power to request a return.

Now, let's talk options:

Refund: You can request a refund for the purchase price, covering the standard delivery cost. We hustle to process your refund within 14 days of getting your returned item.

Store Credit: Feeling a bit flexible? Opt for store credit for the full purchase price. It's like currency for future buys at www.arcticdrip.com. And guess what? If it's sale items, we're lightning-quick with that store credit, usually within 2 business days.

Sales Items: Now, for sale items or purchases with discount codes, we're straight shooters. No refunds unless the item is damaged or faulty. But here's the twist—during the 14-day return window, you can still return sale items. You'll snag store credit for the full purchase price, ready to roll for your next spree at www.arcticdrip.com. Quick turnaround on this too—expect that store credit in 2 business days.

Apologies if things got a bit tangled or if you've felt let down. That's never our aim, and we're all about making things right. Got questions or need a hand? We're here for you. Reach out anytime because our support team is your 24/7 sidekick.

Cheers,
Sandra
Arcticdrip Support Team