Argylesatellite Reviews 45

I have used argyle for years but this week I got a taxi to pick my mum up from the hospital and they charged me for 2 rides even though I have proof on my app I only ordered one taxi, iv rang them and they just keep saying they will ring back and never did! Alls they care about is money and robbing people! Every check your bank when using as a driver told me they liked to set up there own standing orders

Waited 45 minutes for a taxi, then told taxi was 1 minute away, then told taxi was 10 minutes away, then told taxi was outside. I had already started walking home after waiting for 25 minutes. Happens regularly. I really wish someone would start up a local firm around West Kirby, they would make a fortune!!

Used Argyle many times over the years and never previously complained, despite experiencing late taxis and occasionally vehicles that did not meet the cleanliness and presentation standards expected of licensed taxis on the Wirral.

However, my latest experience was extremely disappointing.

I booked a taxi and was allocated a driver, but the driver never moved from their location at all. After standing outside in heavy rain getting soaked, I cancelled the booking — only to then discover I had been charged a £5 cancellation fee.

At no point during the booking or cancellation process was this fee clearly disclosed. Had it been made obvious beforehand, I would have been aware of it before cancelling. It also raises the question of whether card and Apple Pay users are being treated differently to cash customers, as it is unclear how such a fee would even be collected on a cash booking.

Under UK consumer law, fees and charges should be transparent and clearly communicated before a customer agrees to a service. Hidden charges are unfair and leave a very poor impression.

A very disappointing way to treat a long-standing customer, and unfortunately enough for me to stop using the company in future.

3rd time happened .
Booked taxi 2 days before journey.
Got text ... all booked.
Today taxi due at 10.30. Train to catch
At 10.20..looked on app... no reg for vehicle.
Called them up..
No driver available..
Absolutely ridiculous...

Avoid at all cost...
App removed..

I wouldn’t bother ordering a taxi on the app it doesn’t turn up, called the telephone number and was told I need to check with the operator I’ll call you back, still waiting.

My husband had to get a taxi this morning journey approx 7 miles away. Driver arrived within 2 minutes. Fare was very reasonable. Definitely recommended

Would like to acknowledge the taxi driver who picked me up this evening. On way home told him my car wouldn't start. He drove me back to work to jump-start it. Unfortunately it wouldn't start, but how kind. Also wouldn't take extra money for his time. Think his name was Chatam. Thank you so much. Not many would have done that.

Absolutely APPALLING, I will never use them again and will SLATE them all over social media. At around 4 p.m I pre booked a cab for 6.40 ,as I needed to be at a theatre for 7 p.m. They eventually arrived at 7.10, I had already ordered an uber. Luckily for Argyle poxy taxi's I didn't miss the play or I would have taken it further. DISGUSTING WAY TO RUN A BUSINESS!!!!😠😠😠

Unbelievable and so bad it’s beyond any other words. I’m out the country and ordered a taxi for three days (Wed-Fri) to pick my son up at our house to take him to school - collection each day at 8 am. With 48 hours notice in advance given. The first day it was just under 15 minutes late, today same again the second day it’s failed to turn up. I’ve called to check where it’s up to with the operator who has cancelled the taxi. How appalling. Do not use this taxi firm they are utterly dreadful beyond words.

Dismally poor scam of a company. They take your money, don’t send a car and then charge you when you cancel. Let down on 3 occasions to airport and train station. For the airport run they took the money and then notification from driver no pick up for 40 minutes. When anyone at the ‘office’ answers a phone they are useless. So sick to death of being scammed that now taken this up with my bank, my MP and taxi licensing authorities. This is not a legit service

Poor customer service avoid them at all costs

My son orders a taxi late last night from West Kirby to Caldy after a long work shift. He waited in the rain for 40 minutes before cancelling and ordering an Uber which arrived on time and was charged £6 as opposed to Argylesatellite usual charge of c £9. Unsurprised by the overwhelmingly poor feedback for this taxi company which is owned by Cityfleet Networks Limited, where most of the directors are foreign with little regard for their customers. Use Uber as we will in future.

Hello.
Well, I wrote a 1 star review based on 2 call handlers being very rude, but today I had a lovely call handler, so I have changed my review to 3 stars. The taxi drivers are all nice. 10 minutes/ 15 minutes late sometimes, so book accordingly.

Every time I've got an Argyle taxi over the last year or so every driver has had a card machine. When I asked the driver who picked me up tonight he was quite rude about how I should have had cash and went on to tell me I shouldn't be supporting a cashless society.

A £4.40 journey cost me £14.30 because I used the App and changed my payment from cash to Google pay when I booked my return journey. I received a message to say my driver was outside but by the time I got out another message came to say the ride was cancelled and I had to rebook. Long story short my card was charged twice for the fare plus two small transactions for £ 1.40 and £5.30. When I finally got a response to my email I was told the charges were for waiting time and a cancellation charge in spite of the fact I categorically stated it was not me who had cancelled! Needless to say I can not be bothered to carry on the argument but I have deleted the app and will be using Uber in future!!

Several times this in October and November a prebooked regular taxi has faled to turn up or been over an hour late.After this kept happening I have had to stop using this company.

I couldn't fault the service or the communication from the driver the cars were clean and well looked after and the drivers were lovely and on time

I’m disabled and have no family or carers. Rely entirely on taxis so don’t have a choice but to keep using alpha and argyle. Both absolutely awful.

If you are a fellow wheelchair user, expect drivers to make comments such as “can you get out quicker?”.

No care for the passengers, only the money they hand over.

Argyle Taxis you had to know I was coming for you. And I wouldn’t have I’d have just taken it to the police and got the coach driver pulled had it not been for the two men I spoke to yesterday.

Just after 3pm yesterday my sons taxi was involved in a minor accident with a coach, the driver decided to try and switch lanes to avoid being stuck behind a bus, this made impact with the taxi who was behind the coach. This forced them to hit the curb and blew the tyre. I could not be more grateful to the driver for thinking fast and getting them home safe.

The real issues started when I called Argyle Taxis the first person I spoke to was really lovely and receptive however she told me she wasn’t aware of it and suggested I call back to speak with an operator 20 minutes later…so I did.

It was not the operator it was a very rude man, I started by explaining to him that I had previously called and needed to speak to an operator his response was ‘for what’ so I started to explain he then shouted over to someone ‘you heard of an accident today’ the person responded no and that to this man was enough for him to try and get me off the phone. I said no I would like to speak to the operator please, he told me that this seemed like a police issue as the coach driver by the way did NOT STOP.

I tried to explain to this man that I needed as much information as I could gather so I could go about this in the appropriate way but I would need the exact location, the time and any other defining points such as the coach company or reg place, anything really I just wanted answers.

4 times in total I had to ask this man to pass me to an operator I told him he was persistently winding me up, at which point he accused me of calling him a whopper which I refuted.

He then passed me to the operator who’s name I believe is Guy, he defended the phone handler and claimed to not believe he had upset me I’d been crying a while at this point because emotions were already heightened and I just wanted answers. Guy I believe only got the driver to call me because he knew I’d started recording the call by that point.

What a disgusting service. There’s probably more I have to say but I’m leaving it here because my hands are tired.

Never use this company. Made a booking to take my daughter to school, didn’t turn up, phoned twice and they couldn’t give me a time. Ended up cancelling and using Uber and will never use these again