I expected the frame to be more visible when in front of the mirror, this is not well shown on online pics. For such customization and price I would was not like 100% satisfied. Everything else went w... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Шкафа за баня бе произведен и изпратен с наложен платеж за една седмица. Всичко е направено както го поръчахме. Екипа по поддръжка отговоря доста бързо на въпросите. Търговеца е коректен. Имашен проб... Toon meer
Доволна съм от качеството на огледалото. Беше опаковано много сигурно за транспортирането. Засега не съм ползвала функцията за запотяване, надявам се да има ефект.
This was by far the worst shopping experience I’ve ever had. Their service is extremely slow and disorganized. They even split a single order between two different couriers, and as a result,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Компанията Foram, известна и под марката Artforma, е водещ производител на LED огледала с подсветка, в Европа. Постоянно усъвършенстваният производствен процес и дългогодишният опит в индустрията са oаранция за най-висококачествен продукт с практически неограничени възможности за модифициране.
Contactgegevens
Bulgarije
- artforma.bg
3,0
Gemiddeld
56 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Не купувайте!
Много зле. Много бавна доставка и по никакъв начин неможеш да се свържеш с тях!
14 augustus 2026
Доволна съм от качеството на…
Доволна съм от качеството на огледалото. Беше опаковано много сигурно за транспортирането. Засега не съм ползвала функцията за запотяване, надявам се да има ефект.
29 juli 2026
I expected the frame to be more visible…
I expected the frame to be more visible when in front of the mirror, this is not well shown on online pics. For such customization and price I would was not like 100% satisfied. Everything else went well.
29 juli 2026
Два скъпи огледала, две разочароващи преживявания
Много съм разочарован от опита си с Artforma.
Първото ми огледало още при получаването му имаше проблеми с качеството. В областта на дисплея (часовник/метеорологична станция) имаше ясно видимо петно върху огледалната повърхност, а осветените букви и цифри изглеждаха зърнести, вместо ясни и отчетливи. Въпреки че този проблем в крайна сметка беше отстранен, това не ми вдъхна доверие.
За съжаление, вторият ми опит беше още по-лош. След като ремонтът на нашия дом беше завършен, разопаковахме заместващото огледало, чиято покупна стойност беше приблизително 840 €, и установихме, че стъклото е напълно счупено.
Разбирам, че съм съобщил за повредата извън гаранционния срок, и оценявам факта, че отделът за обслужване на клиенти остана любезен през цялата ни кореспонденция. Въпреки това, вместо да предложи разумно решение като жест на добра воля, Artforma напълно отхвърли искането ми и предложи единствено 8% отстъпка за бъдеща покупка.
След две проблемни преживявания със скъпи огледала вече нямам доверие да поръчам отново от Artforma, затова подобна отстъпка няма никаква стойност за мен.
Не съм искал пълно възстановяване на сумата или безплатна замяна. Поисках единствено разумна частична компенсация като жест на добра воля, но дори това беше отказано.
Въз основа на моя опит не мога да препоръчам Artforma за скъпи огледала, изработени по поръчка.
24 juli 2026
Review zonder uitnodiging
the worst shopping…
This was by far the worst shopping experience I’ve ever had.
Their service is extremely slow and disorganized. They even split a single order between two different couriers, and as a result, the mirrors arrived shattered.
They deliberately delay the claims process. I sent them a video clearly showing how the package arrived and the damaged mirrors. Then they said the video wasn’t enough and asked for photos. After I sent the photos, they requested even more pictures. Every time they receive what they asked for, they come up with another request, even though they already have a detailed video.
This is one of the most dishonest and manipulative companies I’ve dealt with. They intentionally drag the process out by asking for different photos little by little.
DO NOT ORDER FROM THIS COMPANY!
17 juni 2026
Antwoord van Artforma
Thank you for sharing your feedback.
We would like to explain that our standard claims procedure requires the submission of the necessary information and supporting evidence so that we can properly verify the claim and proceed with the next stages of the process. We understand that the need to provide additional materials may have been frustrating, and we sincerely apologize for any inconvenience this may have caused. We are pleased, however, that we were ultimately able to reach a satisfactory resolution. Thank you for your patience and cooperation.
Огледалата изглеждат добре
Огледалата изглеждат добре, но не съм ги монтирала още. Комуникацията е обаче много зле…Няма никаква адекватна обратна връзка и това до последно ме караше да си мисля дали въобще да поръчвам!
30 november 2025
Страхотно огледало
Страхотно огледало! Абсолютно качество! Много съм доволна и благодарна на Артформа за бързото и качествено обслужване!!!
14 mei 2025
Antwoord van Artforma
Здравейте,
Благодарим Ви, че споделихте мнението си. Съжаляваме да чуем, че не сте доволни от продукта и услугата. Препоръчвам Ви да се свържете с нас по имейл, за да изясним всички неясноти.
С най-добри пожелания
Amazing mirrors, but could use some more quality control on the transformers they use
Artforma makes amazing custom mirrors. I have for both my bathrooms mirrors from them. Then if everything is perfect why 4 not 5 stars you ask ? Well the 2nd mirror I bought has a issue with the 12v transformer - it makes a very high pitched quiet constant noise when the LED is not turned on. It is difficult to hear at first, but once you hear it, it never goes away from your ears. This is not uncommon for these transformers and the only solution is either to switch it with a new one or keep the lights on constantly.
I don't know what to do with the 2nd mirror now, as it is really annoying and I might resort to opening it and replacing the transformer itself, as it might be cheaper than filling to replacement.
29 april 2025
very beautiful mirror
very beautiful mirror, very well packaged, I am very satisfied
20 november 2024
Review zonder uitnodiging
Good, only issue was delivery
The execution of the order was amazing, not a long wait time to receive. The only issue I had was that i specifically noted what the address is and it was still messed up despite making it perfectly clear where it was
3 februari 2025
Problem solving quickly and easily
Very good service, even after the purchase. Fast and effective response after a self-inflicted technical problem. We are completely thrilled and would be happy to recommend the company!
29 januari 2025
Review zonder uitnodiging
Sehr schöner Spiegel
Sehr schöner Spiegel. Super verpackt. Alles einwandfrei
6 januari 2025
Review zonder uitnodiging
Very bad company policy with customers!
2 december 2024
Antwoord van Artforma
Thank you for leaving your feedback. We would like to kindly clarify that, in accordance with our policy, returns of mirrors produced to individual customer specifications are not possible. This information is provided during the ordering process, and we encourage customers to carefully review their configuration before finalizing the purchase. We strive to ensure that our products meet the highest standards and that the purchasing process is as transparent as possible.
Best regards,
ARTFORMA Customer Service
Antwoord van Artforma
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that our product did not meet your expectations. At ARTFORMA, we strive to deliver high-quality products that combine functionality and aesthetics, and we deeply regret if your experience fell short of these standards.
We value your input and would love to understand more about your concerns. If there’s anything specific we can address or improve, please don’t hesitate to reach out to us directly at hello@artforma.com
Thank you for giving us the opportunity to learn and grow from your feedback.
Kind regards,
ARTFORMA Team
Great mirrorGreat mirror
Great mirror, fast shipping and easy order. Only one thing is not that good that from 3 sides the heater heats only middle side. I give 4/5 only because of the heating. Everything else is absolutely perfect
9 september 2024
invoice resolved
Had some issues receiving the invoice, but a lady from the office called back and fixed it.
9 oktober 2024
Fast delivery
Fast delivery, the mirror was quite well packed. Regret that I didn't order more from the available functions for the model.
26 juli 2024
Good expririence
Good expririence. Mirror was ordered with the option to pay on arrival. It came in the deadline and was in perfect condition, well wrapped, especially on the corners. Was able to track the shipment via the provided tracking number.
7 januari 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.