After reviewing all of the other terrible reviews and not having my order shipped either, plus the lack of communication…I highly recommend NOT buying from them and also reporting them for fraud. Th... Toon meer
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Buyer beware! My husband purchased around $1000 worth of items and never received them. He contacted them for a refund to which they said they would but never got it. He tried contacting them again bu... Toon meer
Delivery delay but that wasn't your fault- link showed it was stuck with border control at Stansted several weeks. Pot arrived when I'd only ordered a bird of paradise plant. Emailed seller who quic... Toon meer
Bedrijf heeft geantwoord
Terrible. Paid for an order in full with expected shipping 3 weeks later. Was never informed that shipping was pushed to almost 2 months after that date so cannot meet a furniture installation deadlin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
artificial plants and home decor
Contactgegevens
Canada
- artiplanto.com
1,4
Zeer slecht
286 reviews
Heeft nog niet op negatieve reviews gereageerd
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Avoid this company!
Avoid this company!
I ordered a faux tree from them on Feb. 27. I’m now being told it won’t arrive until May at the earliest. A couple of weeks after I ordered it, I started following up with them over email about when I would be receiving it. Every time they told me there were delays on their end and it would be another 1-2 weeks. Every 1-2 weeks I followed up and every time I was told 1-2 more weeks.
Then on April 16 I finally got an email from them saying the shipment was on it’s way. I was hopeful. But when I still never received it I clicked the FedEx tracking link to find our the order was never shipped, they had just created a label (although the email from Artiplanto announces it very clearly that the “shipment is on the way”).
Eight days after no change in status from the shipping label being created, I called their customer service. That person not only confirmed that the order never shipped but that they hadn’t even yet received it from their supplier in China. So they didn’t even have the product but still sent me an email pretending it had shipped. I was told to wait “another 1-2 weeks” (now that is first half of May). Save yourself the frustration and use another company. Unclear if they’ll ever actually send the order. They don’t seem to care at all about their customer experience.
24 april 2023
Review zonder uitnodiging
Antwoord van artiplanto.eu
This is not an excuse just an explanation.
We are truly sorry for the inconvenience. Supply chain issues are still very present in this market. Truth be told the container with your plant would arrive on the 29th and from there we would have shipped it, within 1 day. We apologize for the inconvenience. Have a wonderful day
Do not order if in the UK
I made an order to the UK and wasn't aware taxes would apply, they were added on the final step of the checkout which I hadn't seen until payment had been made.
I tried to cancel the order but it was too late as the order has been shipped. I was then told to simply refuse the order at my door for the item to be returned. They failed to mention I would pay over £50 in taxes and handling fees which they wouldn't refund.
Do not order from the UK!
1 maart 2023
Antwoord van artiplanto.eu
Hello, we are sorry you feel that way. Duties and taxes are clearly broken down at the checkout.. We have our policy in place since shipping to the UK is now very costly unfortunately due to Brexit.
Cheap, Plastic and really FAKE!
Cheap, plastic, fake rip offs!
Really un happy with the purchase definitely not worth the money paid! If from the UK they will not refund and when pressed they will, as long as you pay for shipping back to Germany! Then when I looked into it no courier would take it as the length is too long and even if it was half the size it would cost over £70 to send back! AVOID IF YOU ARE UK BASED!
Poor customer service and poor quality!
18 maart 2023
Antwoord van artiplanto.eu
Hello! Thanks for your review! Our return policy for UK customers is very clearly listed on our website. We made an exception if you ship the item back. Take care!
Easy website to navigate and easy…
Easy website to navigate and easy purchase process. Quick delivery with great communication.
Great plant 👍
21 maart 2023
Antwoord van artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
Shocking
Shocking! Nothing like the picture at all. Cheap crap, waste of money. Very disappointed & long wait.
3 april 2023
Review zonder uitnodiging
Antwoord van artiplanto.eu
Hi Nicola, Thanks for your review. We cannot locate your order, but we have not heard from you regarding this matter, so we are disappointed we did not get the chance to make things right. Please contact us service@artiplanto.com and we will do our best to assist you!
Antwoord van artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
Antwoord van artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
I am not happy with the product and…
I am not happy with the product and want to return it. sorry
24 februari 2023
Antwoord van artiplanto.eu
Hello, we made an exception to the policy and you are returning the order for a refund. We would really appreciate if you update this review. Thank you!
Beautiful Plants
Second purchase from Artiplanto, another absolute showstopper.
Makes our living room complete!
19 februari 2023
Antwoord van artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
Antwoord van artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
Brilliant website …
Brilliant website …. Seamless ordering and quick delivery. LOVE my new olive tree … will definitly be ordering again .
20 januari 2023
Antwoord van artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
I thought the quality would have been a…
I thought the quality would have been a lot better for the price.
20 januari 2023
Antwoord van artiplanto.eu
Hello there, thanks for your review. We have not heard from you regarding your concerns and would like to have the chance to make it right. Please email us service@artiplanto.com and we will be happy to assist you!
Customer service was excellent and the…
Customer service was excellent and the plants look really good and realistic but both arrived damaged, which was disappointing. It would have 5 stars if there wasn’t the damage
25 januari 2023
Antwoord van artiplanto.eu
Hello Michelle, Thank you for your review. We offered you a combination of 50% for the two damaged plants which you accepted. We hope we solved this issue for you in a satisfactory way. Enjoy the rest of your day!
Antwoord van artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
Beautiful plant, so realistic
Great service, very quick delivery and my plant is beautiful. Will definitely use artiplanto again.
5 januari 2023
Antwoord van artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
Antwoord van artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
The perfect olive tree for any room
Absolutely delighted with my olive tree. It looks quite real and is exactly the correct size for the dining room. The bamboo planter finishes off the wonderful Mediterranean look.
The customer service was very professional and very helpful. I will definitely shop with this company again.
28 december 2022
Antwoord van artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
incorrect dimensions
We purchased an 8x10 rug from Artiplanto. The rug was off by half a foot on both sides. Emailed them to complain about the problem to which they said this is due to "hand made variation" (unacceptable excuse to be off by that much regardless of handmade or not). Asked for a new rug which they replaced and was still off by the same amount. It is clear they are undercutting clients. Will never recommend.
Note: a couple of correction to the response the company provided
They say it is rounded to the nearest foot - 7feet and 5 inches is closer to 7ft not 8ft (basic math per the sites logic)
- they offered to refund provided we pay shipping costs for a product they consistently make mistakes on
20 december 2022
Review zonder uitnodiging
Antwoord van artiplanto.eu
Hello, thanks for your review! As explained, the rugs are handmade and rounded to the nearest foot. This is listed as a disclaimer on the webpage of every rug we sell. We did mention that an exchange would probably be the same, however you wanted to proceed. We also offered you a refund if you shipped the item back, as an exception to our policy. We never received a reply. Have a good day!
-there was no mistake it is clearly stated on the website
-7.5ft is actually right in the middle, it is not closer to 7 or 8!
Overall very impressed
Delivery delay but that wasn't your fault- link showed it was stuck with border control at Stansted several weeks.
Pot arrived when I'd only ordered a bird of paradise plant. Emailed seller who quickly replied to advise it was a free gift- thanks. Several days letter guy knocked with plant- saying it was one of 2 packages but couldn't find the 2nd.
Pleased with plant. Very realistic. Only issue as other reviewers have said is that online it looks like 2 flowers where you only get one so website misleading. Would definitely use again
16 december 2022
Antwoord van artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
I am loving my new olive tree
I am loving my new olive tree, amazing quality, customer support and an overall journey.
2 december 2022
Antwoord van artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
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