artiplanto.eu Reviews 286

DO NOT PURCHASE ANY RUGS FROM THIS COMPANY. After 1 month of use my rug is extremely faded. I contacted the company and gave them the opportunity to make it right with a refund. Megan, customer service supervisor, was extremely rude and argumentative. She referenced a 14 day return policy and states the rugs are not known to fade. If she had actually looked into my order, she’d see I’m a US customer and not eligible for a refund. Additionally, the product didn’t arrive faded. It faded after a month of use. Horrible product, horrible company, horrible customer service.

Reply:
Hmm not sure when 4 months suddenly became “half a year”. And even then, an indoor rug placed INSIDE still shouldn’t fade in 4 months… AGAIN, horrible quality & even worse customer service.

I bought a rug listed as 8'x10'. When it arrived, it seemed very small. I measured and it was 7.5' x 9.5'. I complained, they said "we round up in size" which seems ridiculous - rounding up from 7'10" to 8' is reasonable, misrepresenting the rugs size by a full six inches on both sides is false advertising.

They were willing to exchange it (but only after denying it was and issue and after I complained about the ethics of them overstating the size by 3 square feet) and I decided to keep the original for use elsewhere and purchase a second larger. It was out of stock, and there were delays but I was never notified about them until I contacted them after the expected shipping date. It finally arrived, and unlike the first one, it has been fading so rapidly. They advertise these as being good for high traffic areas, but all of the colours on the open areas of my second rug have faded to beige in a matter of six months.

When I contacted them about this and showed them photos of the difference between the second rug and my first rug (which was in the same place for the same amount of time), they claimed that they couldn't do anything because "it had been delivered for more than five months". Five months is an awfully arbitrary number to set as a limit for manufacturing issues, especially when it's not listed anywhere on the website. Something tells me that if I complained after four months, that limit would magically be three months.

Edit: Artiplanto seems to think that adding 6" is the listed size of their rugs same as rounding up when it's just a way to skimp on materials and still pretend you're offering the same product. It's not like people depend on accurate sizes to be able to order items correctly.

Secondly, no amount of washing or vacuuming should result in this level of fading after six months. I've had Walmart rugs that didn't fade this badly after years of traffic and multiple deep cleanings. Artiplanto's product is inferior and does not stand up to regular traffic, much less high traffic. And for anyone wondering, I was offered a $50 gift card after purchasing approximately $600 between two rugs. Does that seem like a reasonable solution for a $390 rug that looks terrible after half a year?

Very poor quality product, cheap to look at and cheap to feel, if I'd paid full price I would have been extremely upset, but still not worth the half price I paid, was going to but more expensive plants but not now

Beautiful olive tree, just as described but even better!

Great realistic looking plants, packed really well too.

I would give a zero if it was possible. Bought an indoor plant and maintained it per the guidelines. It completely fell to pieces after a short number of months. The arms / stems rusted and fell off. Went to the company in good faith to tell them what happened and they refused any kind of resolution because of time passed… it was < 9 months!! I’ll never shop here again!

Re response: an artificial plant that rusts and falls apart at the base after 9 months is DEFECTIVE.
Shockingly poor quality products and even worse customer service.
Checkout the other reviews on Trustpilot and avoid!

I bought the fake olive tree 5ft . Amazing quality and fantastic customer service ! I would highly recommend this company if you are looking for fake plants , very realistic. I will be buying some more plants soon !

This plant looks so real. Very happy with my purchase. Great price. Fast delivery

Order hasn’t arrived and no communication. Got a thank you email confirmation on 23rd July but no order number on it. No reply to my email chasing order. Money has been taken from account

Unfortunately my order arrived damaged, however, I can’t fault their customer service as they promptly arranged a refund.

Excellent quality and well packaged. Some delay in delivery but customer services were most helpful in checking on whereabouts. The faux plants look excellent in situ and I am delighted with them.

I have bought two woven basket round plant holders from this company they are as nice and as fetching in real life as they are in there picture , bit pricey but well made and I beleave worth it .

We bought plants which were shipped from Germany to France. We were charged wrongly an extra €160 custom charge on delivery which we tried to claim back as it was an error and there are no custom taxes between EU states. After many attempts we were never reimbursed by Artiplanto.eu which was trying to blame the shipping company. But from a legal standpoint they were responsible being the seller and also they had made a clerical error in their export paperwork sent to the shippers. Artiplanto made no attempt in giving us some sort of credit note or goodwill, and we are now left with a great loss of money for something we didn’t owe. I feel Artiplanto customer service was poor as they interest was only their financial gains, not the customer’s interest and satisfaction. It made us feel very uncomfortable with any prospect of ordering more goods.

Our UPDATE following the negative response from Artiplanto.eu:
It was confirmed by both the shipper (FedEx) and our lawyer that the liability lies with the seller in this instance. “In accordance with the Consumer Rights Act, contracts are with the retailer or seller, and the responsibility lies with them”.
As we are not expecting any customer support from Artiplanto, we have given up with them and have moved forward to another supplier from which we are receiving the appropriate customer care and ethic. For us this case is now closed and we are putting this unfair loss behind doors to move forward with a company we can trust.

2nd failed advised delivery date. When contacted no explanation. No apology just shoved the blame on FedEx. FedEx informed me that nothing was sent to the originating FedEx depot. A label was raised but no product to match/ accompany it. Hence the delay. I requested Artiplanto to express the delivery but they replied in the negative.

Fantastic ""banano"! So real!

Had a refund of £32 for a £150 tree and leaves still coming off poor

The best false plant I’ve ever seen. Not shiny, real bark and arrived so quickly. Can 100% recommend 👍

The plant looks amazing

Very nice plant, thank you