I was able to work directly with an Art To Frames associate to place an order for nine framed pieces for a gallery show. They ensured that every dimension and specification was correct. The pieces arr... Toon meer
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Lees wat reviewers zeggen
Easy to order. Great delivery time. The matte picture frame glass was scratched, but we changed the orientation so that it didn't show. Really disappointed because it was covered with a protective... Toon meer
Ordered from here 2x now and while the frames and nice and reasonably priced, the matte has been the wrong size consistently. It comes 1/4 inch smaller on either side which makes for gaps (meaning the... Toon meer
Bedrijf heeft geantwoord
I’m so impress with this beautiful frame! I couldn’t believe the price! I was glad that it didn’t come assembled. So much cheaper to ship it in pieces. It was super easy to put together and it was sur... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Preserve all your life's important moments with custom frames online with Art To Frame's great collection of online frames. Call us today at 718-788-6200.
Contactgegevens
5th Avenue 770, 11232, Verenigde Staten
- arttoframe.com
4,2
Goed
600 reviews
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Damaged - no response from customer service
Unfortunately, the frame was received damaged. I reported the damage to ArtToFrame same day by email, then again seven days later. No response from customer service whatsoever. I called them today and left a message, but no response thus far. Frame looks great except for the broken corners. Very disappointing considering all of the positive reviews.
24 september 2026
Antwoord van ArtToFrames
CM, we’re sorry the frame arrived with damaged corners. We can see that you called and selected the replacement option through our phone system, which provided instructions for submitting photos of the damage and order information through our contact page. We’ll also follow up with you directly by email so we can make sure the required photos are received and get the replacement process moving.
Great customer service!
When my beautiful frame arrived with the glass broken, I reached out to ATF and informed them, along with photos. In return, they responded promptly, and sent a new pane of glass, at no charge, which arrived in only 4 days. The new pane arrived packaged very securely, ensuring a safe arrival. It is now united with my beautiful frame. The prompt response, along with a desire to fix the problem was the kind of customer service you would hope to receive. I have ordered from them twice, and I am very happy with both purchases. I would highly recommend them for any of your framing needs!
25 september 2026
Antwoord van ArtToFrames
We’re sorry the original glass arrived broken, but we’re glad our team responded promptly and that the replacement pane reached you safely just a few days later. We really appreciate your continued business and your recommendation.
broken / replacement never arrived
15 juli 2026
Antwoord van ArtToFrames
We’re sorry the original order arrived broken and that you’re still waiting for the replacement. The replacement was shipped and delivered on 8/19. We will reach out directly to you to see if we can resolve this..
Very Satisfied
I am very pleased with the product, and the customer service is excellent! I think the reproduction of the picture that I sent to be framed was slightly darker than the original, but it still looks good.
18 september 2026
Antwoord van ArtToFrames
Chuck, we’re glad you’re pleased with the finished piece and especially happy to hear our customer service team took good care of you. We appreciate your note about the reproduced image appearing slightly darker than the original and are glad the overall result still looks good.
I had 2 custom frames made and they are…
I had 2 custom frames made and they are great. Quality at a reasonable price. Week definitely be doing business with them in there future!
25 september 2026
Antwoord van ArtToFrames
Paul, we’re glad both custom frames turned out great and that you were happy with the quality and value. We really appreciate knowing you’ll choose us again for future framing projects.
Frames are great quality at an…
Frames are great quality at an affordable price. Arrives quickly!
This is the third frame I’ve purchased
17 september 2026
Antwoord van ArtToFrames
We’re glad the quality, pricing, and quick delivery keep bringing you back. It means a lot to know this is already your third frame from us. Thanks for your continued support.
Very fair pricing and my order came…
Very fair pricing and my order came very fast. Quality was great too!!
25 september 2026
Antwoord van ArtToFrames
Courtney, we’re glad your order arrived quickly and that you were happy with both the quality and the pricing. Thanks for sharing your experience with us.
Frame arrived broken and plexiglass…
Frame arrived broken and plexiglass scratched as well. Upon arrival I realized this frame is very cheaply made and of poor quality. For the price, go elsewhere.
17 september 2026
Antwoord van ArtToFrames
Maria, we’re sorry the frame arrived broken and the acrylic was scratched. The package was damaged in transit, and we completely understand your decision to request a refund. Your full refund was processed on September 24. If there’s anything still unresolved, please email your order number to cs@arttoframe.com and we’ll be happy to help.
Lacking customer service.
The frame arrived, and I truly love the idea and the craftsmanship. I was excited to hang it, but the corner wedges were missing, even after we searched through the packaging several times.I emailed customer service on Sunday, and the Wednesday reply simply asked for photos of everything we received. When I called, I was told the same thing again. I had hoped for an apology and reassurance that the missing pieces were already being sent, but that didn’t happen.My husband became frustrated and decided to find a solution himself. I was really looking forward to trying more of this company’s products since we have additional framing needs, but the customer service experience unfortunately fell short
17 september 2026
Antwoord van ArtToFrames
We’re glad you loved the frame and its craftsmanship, but we’re sorry the missing corner wedges and the way your request was handled took away from the experience. We should have made the next steps clearer rather than leaving you feeling like you had to solve the problem yourself. If this still hasn’t been resolved, please email your order number to cs@arttoframe.com so we can review the case and help get it taken care of.
A simpler process
I like that you submit your art dimension then determine the mat border you prefer and the frame dimensions are calculated for you. That's simpler than working from the frame size back to your art dimensions.
23 september 2026
Antwoord van ArtToFrames
Chuck, we’re glad you found the ordering process straightforward, especially being able to start with your artwork dimensions and choose the mat border from there. Thanks for pointing out what worked well for you.
Poorly made
The picture kept falling down on the frame. After having to adjust it a second time, I taped the picture to the matting but then half of the metal tabs fell off when I tried to push them up and down again. Feels very poorly made for such an expensive frame.
UPDATE: I sent them photos in response to their message, and at first they offered me a store credit for 50% of my order price, not a replacement or a refund as they suggested in their public comment. When I said a store credit was useless, as I wasn’t planning on ordering from here again, they offered a replacement frame instead, which I’ve accepted. I may update my review again if this frame lasts longer this time.
10 september 2026
Review zonder uitnodiging
Antwoord van ArtToFrames
We’re sorry you were disappointed with the frame. We weren’t able to find any prior contact with our customer service team regarding this issue, so we unfortunately didn’t have an opportunity to address it before the review was posted. We stand behind our products and have reached out to you directly. If you still have the frame, please send us photos showing the issue and we’ll be happy to review them and arrange the appropriate resolution, whether that’s a replacement or refund.
Horrible
Horrible. The sizing was off and I have been trying to get a hold of someone from this company for 1 week but every single time, the call goes to automated voice which records a message but no one returns the call
17 september 2026
Antwoord van ArtToFrames
We’re sorry you haven’t received a response as quickly as you should have. Our customer service team has been running a bit behind following the recent holiday closures, but your message hasn’t been overlooked. A member of our team will be following up with you directly today to review the sizing concern and help get this addressed.
I've used them for several projects
I've used them for several projects. The website is user friendly. They produce quality work. I had an issue with shipping damage and they took care of it, no hassle. I would not hesitate to use them again.
30 september 2026
Antwoord van ArtToFrames
Josh, we really appreciate you choosing us for several projects. We’re glad the website has been easy to use and that our team was able to take care of the shipping damage when you needed help. Thanks for continuing to trust us with your framing.
It has been too long a wait
It has been too long a wait, and the order has not arrived.
16 september 2026
Antwoord van ArtToFrames
Louis, we’re sorry you’ve been left waiting for your order. The package shipped two business days after the order was placed, but unfortunately it was returned to us in transit. We expect to receive it back today, and our team will follow up with you by email to discuss how you’d like to proceed.
Much less expensive than other website…
Much less expensive than other website I looked at. The frame fit perfectly and came quickly. Very pleased and will definitely use your services again.
16 september 2026
Antwoord van ArtToFrames
Jennifer, we’re glad the frame fit perfectly, arrived quickly, and offered the value you were looking for. It’s great to hear you’ll use us again.
As usual
As usual, the requested frames arrived well packaged, well measured and unbroken... Within minutes of arrival, I had the paintings into their frames and ready for delivery. It could not have been easier placing the order. And the website has a tool that makes it easy to upload a photo of your painting into whatever frame you want to try. That alone was fun to do. Changing frames to see how the painting looked over and over.
23 september 2026
Antwoord van ArtToFrames
Michael, we really appreciate your continued business. We’re glad the frames arrived safely, were measured correctly, and made it easy to get your paintings ready for delivery. It’s also great to hear you enjoyed using the website preview tool to try out different frame options.
It's fine
It's fine, but for the price it feels a bit cheap (likely b/c it was a custom size). The order process and delivery was all good.
23 september 2026
Antwoord van ArtToFrames
Kevin, we’re glad the ordering and delivery process went smoothly, though we appreciate your candid feedback about the frame feeling lighter than you expected for the price. Thanks for sharing both sides of your experience.
Item as ordered timely shipped.
16 september 2026
Antwoord van ArtToFrames
Norm, we’re glad your order arrived as requested and shipped in a timely manner. Thanks for choosing Art To Frames.
I had a free shipping code for signing…
I had a free shipping code for signing up for text messages and it did not work. I called several times with no answer and left messages with no reply. Product was ok..
23 september 2026
Antwoord van ArtToFrames
We’re sorry the free-shipping code didn’t apply and that you weren’t able to reach our team afterward. Please email your order number to cs@arttoframe.com so we can review the promotion and what happened during checkout.
Antwoord van ArtToFrames
We’re glad the order was exactly what you wanted. Thanks for taking a moment to let us know.
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