ASB Bank Reviews 

Terrible customer service! 5 months later I cannot still use my bank card! No one wants to assist. Everytime I raise a ticket. They just close it off without solving the problem and tell me to call. When I call…I don’t get any assistance either!

The new premium banking service is a joke. They made existing customer enquiries so difficult that I am now considering moving all our banking and loans to another bank.

Asb bank are crooks shame on u!!!! Took my sons money for his medical treatment without even letting me know first.

Dont use asb bank they are thieves.

Mei from the credit control department service was very rude.

Their response time is so bad. Took two weeks of backward and forwards messaging for them to tell us to phone the local branch, which is a joke because when you try and phone, you end up going around in circles and then being on hold.

Worst bank I've ever worked with.
No support whatsoever, not user-friendly.
Doesn't work with any language other than Dutch.
I'm still trying to close the account I opened for my daughter because we're leaving Holland and going back to our country. As my Dutch isn't perfect, I sent an email in English, and their first sentence in the email was "As a Dutch bank, ASN Bank corresponds and services its products in Dutch. It is possible to translate this mail by copying the mail into Google Translate. We do want to warn you that Google Translate may not provide an exact and correct translation."
I've tried all the means I've been given and I've sent all the necessary documents more than once, I've called customer service several times and nobody helps me. I'll have to take legal action to get my money back

Your account becomes locked after just two failed attempts, and the only way to unlock it is by visiting an ASB staff member in person. Accessibility is a major issue, as the central branch. the only branch where accounts can be unlocked, is closed on Sundays. This can cause significant problems, especially if urgent payments are due.

From a software engineering perspective, this reflects poor design choices. There are many alternative validation and verification methods available, yet ASB relies solely on in-person assistance. which is both inconvenient and unnecessarily restrictive.

ASB bank by far has the most helpful staff and user friendly customer service. Especially the 2 young women at they Taranga, Bayfair branch Jasreeth and Bobby. They where so helpful in getting my husband and myself stared up and went the extra mile of making sure everything everything was clear. If you wanting to make the switch, ASB Bayfair staff are the best.

My mortgage broker and I have been working closely with ASB on my First Home Loan application. After several weeks of processing, I was informed that my application has been declined due to my secondary employment.

This outcome is both disappointing and confusing. My casual secondary job not only pays a higher hourly rate than my full-time role but has also significantly increased my overall income. The reason I took on this second job nearly two years ago was to accelerate my savings and achieve my goal of buying a home sooner. Over the past two years, my combined income has exceeded $200,000, as confirmed by my IRD tax summary.

I currently have a $135,000 deposit and an accepted offer on a $550,000 property, requiring a $415,000 mortgage. I am struggling to understand how and why my secondary employment has negatively impacted the assessment of my application. From my perspective, it should strengthen my financial position—not undermine it.

Trying to get a hold of anyone is frustrating, over explaining it to a robot just to be put on hold for 20 minutes. Just gave up in the end

I had to call from overseas to get assistance for my bank account and after 30 minutes of continous recorded message nobody answered.
That's a shame! I have no idea about how much I spent!
The assistance for people residing overseas is horrible.

Hello There, This is christian and i'd like to submit my best experience communication with ASB BANK in this last wednesday about on my personal loan and already approved, They are very understanding and smooth transaction, a lots of offer anything humble and kindful especially when their are talking in to customer very calm and easy to communicate with ASB BANK Managements and all. Thankyou So much Godbless.

Service is constantly down without warning and not giving you access to money In your accounts.

A fine teller, Sheryl.
Had a complex set of transactions, at Westcity ASB, and received great service from teller Sheryl. She went far beyond my expectations.

50+ years means nothing to ASB, all they care about is the $1.45billion profits. I made a complaint twice that I had been scammed by a tradesperson and the account manager did nothing. Let the perpetrator have a spending spree with thousands of dollars of our money. All they could do is say sorry, but it's not our responsibility. Completely the opposite to the caring image they portray on TV about helping its customers to avoid be scammed. Extremely disappointing.

Waited one hour. The lady who h answer had a very poor listening skills . Transferred to another department. Tjr called dropped . They never called back )

Calling them is pointless, I waited 20 minutes, the call went through I heard moving around I said hello, and they hung up and I'm now waiting 40 minutes🤦‍♂️ffs

I have been banking with ASB for several years. I have accounts with ANZ, Kiwi bank and few other banks in the past. In may experience ASB's internet banking is very primitive (extremely poor design) and complete lack of user intuitive interface. Mobile App does not have full functionality. It is it senseless to switch and user web (computer App) when few function (such as changing daily spent limit). You can not create more than 99 payees. If you are a business customer you may easily have 100'e of payee account. I constantly have to delete some accounts to create new payee to keep number within 99 (very stupid !!). Viewing past statement is very unfriendly, creating search and generating a statement based on specific search criteria is not very friendly. If you use lot of internet banking - STAY AWAY from ASB !!!

Ms Olivia is very friendly and positive person. Her kind customer service nature and she is very informative and has an outstanding all round skill. She is very informative and made me feel like a home. She helped and supported me throughout the process of opening and account until getting a bank card and how to use the bank card.
Thank you Ms Olivia: 5 star rating to her and I would highly recommend her and ASB.

ASB has been over a period of years the most difficult bank to deal with. Through flooding events there was no compassion or cooperation from the bank in trying to change our mortgage after over 500,000 was paid off our Mortgage and now when we attempt to make online payments my husband can make payments to the daily minimum of 100,000.00 but I as a woman cannot - what are we in the 1900's? Moreover, when we went into our branch to arrange a substantial payment of over 700,000.00 we were told that because it was after 2.30 pm we could not and would have to take paperwork away and come back the next day. Well suffice to say we are now closing all our bank accounts with ASB - good riddance to ASB is all I can say, I am thankful to never have to bank with them again.

Contactability is a problem! Big problem.
On the few occassions that it is necessary to call, I find myself sometimes waiting past two hours, and eventually giving up. Do you know that one or two of your numbers till a few months ago were still saying "Due to Covid the staff are working from home"?
Can't you also have a timer that give an indication of when a person can expect to be answered? E.g. "Your call will be answered in 65 mins", or something like this?
I was very surprised to see you have some branches open on weekends - which though Far-to-drive-to would at least be a way past your horrible call-centre operation.