ANZ New Zealand Reviews 314

Hopeless....I just want to open a new business account and have been told I need to go in to a branch in person. To make an appointment I have to go through the 0800 number as there are no direct links to branches by phone or email. Why ??? On calling the 0800 number I got a message to say that there was an estimated 60 minute wait...no option to request a call back. I am sorry but as a busy business person I don't have 60 minutes to wait in a queue to even speak to someone. Simply unacceptable.

Why in the heck would you decide to do maintenance to your online site and app on a Saturday night at 3am. I can’t get home cause I can’t transfer money to my main account. Why, why would do this on a Saturday you freaks

buggy app but at least my money is safe.

They make lot of money from customers. Yet they do not help the very same customers who need finance.

I just opened my account at the Palms Branch after weeks of struggle really. I had a lovely experience at the bank. Lovely women from China, staff member yes who helped me open the account. We had a great chat, she was super nice. Her name is Catherine by the way. Thumbs up to her. (Ping-ping)

I recently had to activate Power of Attorney for my 99 year old mother. This meant dealing with her money, among other things. I dealt with Gaurav Sehgal from Takanini Branch. He was excellent. Caring, thoughtful, thorough in his explanations, competent, respectful and only too happy to help throughout the navigating of this new experience for me. I cannot write highly enough of this man and his professional and dedicated approach to his clients. Thank you Gaurav

Internet banking down 2 weeks, told to use library computers , A company of this size should not exist with such a poor attitude ,tellers should take over if their system is down or being worked on ,lodged a formal complaint to the banking onbudsman

Spent 40 minutes on hold just to have international payments turned on for my account

Absolutely appalling . Once they get your money look forward to 40 minute wait times on the phone to then be transferred to another queue.
Taken nearly two months to get a credit card
Bloody useless and they are gouging us . Seriously thinking of pulling my business accounts from this rip
Off bank

Been to Auckland North Shore bank twice now helping my parents. This has to be the most inconsiderate useless place I have walked into. Trying to make a phone appointment is frustrating and time consuming, surely a well planned bank policy to make you give up... I find the staff arrogant/ignorant and will do minimal help to make the best use of savings and deposits. I personally use a different bank because of these kind of actions...

Very confusing to apply here. 3 different ways to apply with communication from lots of different workers. I just withdrew my applicqtion because they were confusing me lol

Fantastic support. Friendly and proactive staff that got straight onto fraud detection and stopped money leaving my account. Glad I’m with ANZ and won’t go anywhere else for banking.

Thanks team!

ANZ allowed fraud on my account. A company had an old cancelled credit card number but still managed to charge my new card (with a different card number) despite not having that new card number.
ANZ have redirected the charge to my new card without consent. This is allowing fraud. Shame on ANZ. This is going to the banking ombudsman

Worst experience I’ve ever had I had all my information my customer number, name, address, phone numbers, addresses, last transactions, yet they still treated me like a scammer because of a voice authentication that I set up 5 years ago they refused to help me solely because of the voice authentication they made me out to be a criminal 40minites back and forth with some Indian cnt who refused to accept my information.

36yrs and endless lies ridiculous charges for an overdraft i didnt want that this stupid bank keeps allowing and penalising me. NOW I CANT US ONLINE BANKING CHRISTMAS frigin EVE U TRUELY R THE WORST BANK.

GET MORE PEOPLE ON THE TELEPHONE, 20 MINS WAITING IS UNACCEPTABLE, ANZ ARE USELESS, GREEDY AND PUT THEIR OWN
PROFITS BEFORE THEIR CUSTOMERS. DISGRACEFUL!

Suspicious activity on account; so called the urgent fraud number to place an urgent block on cards.
60 minute wait. Still on hold.

All we needed to do is fix our mortgage, but over 3 hours of waiting on the phone and still no response. To maximise profits ANZ have got rid of their ‘Customer Service’ staff and most of their branches. I recommend you keep well away. I tried the same exercise calling the CoOperative banks mortgage helpline, and 5 mins later they called me back, with great Customer Service.

I arrived to New Zealand on a Working Holiday Visa programme on October 17 and wanted to start a process of opening a bank account. At the time, I was house-sitting for this purpose only as I anticipated that the bank will need a proof of address to open an account. Long story short, I submitted everything online and prepared a Letter from the Host (house owner) just in case ANZ asks for it during a branch visit. It took 3 weeks for them to process an online application (during which time I visited a branch nearby and called to ask if everything is okay with my application), only for them to offer an appointment to finally open a bank account on the 1st of January 2026. They also completely ignored my ask for a particular branch location as I already had a job lined up and had to start making my way to the South Island. I would not recommend this to anyone, in the end I opened a bank account with Kiwibank in one day.

40mins to be able to talk to someone, to just be told they cant do what I asked and I needed to call again on the day of maturity. This is despite their letter saying that they needed to know any changes 2 days prior to maturity. Just told "cant do" rather than trying to find a solution for me. I ended up finding my own solution and now they have lost my investment.
But yay they have spent their time introducing a new pick your own music to listen to whilst you waste mins waiting for them to answer. How about we will keep your place in the queue and call you back?
Shit customer service do better ANZ and train your staff to be solution focused.