ANZ New Zealand Reviews 

The international payment has been significantly delayed, and I am still awaiting a response from the bank to clarify who is holding the funds.

I live in Melbourne, lunchtime on 29 Oct 2025 I applied via the phone for a new debit card, at 9am on 31 October one was delivered in Melbourne via courier to my home address, What efficiency, I was blown away, there was no urgency, but heavens the bank sure got on with it - Amazing.

7 hours of not being able to access my bank account. I can’t even transfer my money into the right account for my automatic payments and I’m going to be charged a late fee that is not my fault. Don’t go with ANZ. This happens often. Absolutely shocking.

This bank is joke.. have no idea what they doing. Will be closing my account and going to another bank

I tried to buy cologne for 50 something bucks.....check my account.....-350......i call up customer support and have to wait upto 16 days for someone who cares to look at it? I offered screenshots and everything but no....they dont care, I say reverse the payment but of course they cant...... USELESS.....good luck getting the rest of my loan dickheads

If I could give zero star I would. They steal your money. They double charge and claim that the transaction statements on App only update on the Monday if you make a purchase on the Friday. They think I didnt notice being charged on the Friday and I saw my transaction history and amount in my account change when I made a purchase then following Monday the transaction history changes, they claim it doesn't get processed on Fridays til Monday but I clearly say it get taken out of my balance the first time then get taken out again. This has happened many times. Plus if you gwt scammed by someone they wont help you they'll just say its your fault and won't help but that's not the way their refund policy works. They're employees are scammers and steal your money don't bank with ANZ

Absolutely terrible support. I called them a few times with the same question; each time, they gave me different, contradictory information on the same question. After last call, they told me that ANZ will call me back in 24 hours, but it's the middle of the 2nd day, and no one calls me.

Do not go to ANZ. They control your investment decisions by saying: "We want to keep our customers safe" = control. They will not let me buy Bitcoin with MY MONEY. On the other hand, they do not care if you get scamed.... would be easy for them to stop a transaction the same day. Very long waiting times to talk to someone on the phone.... long waiting times to get appointments, too.
After 10 years, I will finally look for a better bank.

Do not go to ANZ Sylvia Park. Unbelievable rude customer service. Taking ages to get someone attend the service. Terrible!

No reply from bank email or phone banking
I am overseas and can’t use my via or current account at arm. Keeps saying wrong pin. I don’t recall changing it but I can’t contact aNZ because they don’t answer bank email or phones 24hrs!!!!
This is an emergency!!! I am stuck and can’t get any money out
The world does not stop at the weekend ANZ!!!
I’m moving all my money out and recommend d everyone who reads this does the same
Terrible / it’s 2025 bankers!

Really sad how backwards ANZ have gone. I was in the process of a mortgage preapproval. My original person is on secondment (which is fine) and their replacement on long leave (which is fine)…. but theres no one in place to support me and zero way to call the branch. I have to wait for ages on the phone to talk to someone that isn’t in the branch rather than going direct. It’s pretty obvious they want to reduce the amount of time their staff spend with people to drive efficiencies / low staff members. I’d recommend everyone get out of a bank that treats you like this. I’ll be making steps.

My daughter and I visited Tauriko branch today (Sunday) regarding house loan etc. just the nicest and so knowledgeable guy served us, in fact he was outstanding…

Processing payments into your ANZ account is slow compared to other banks. Better off banking elsewhere.

I just joined ANZ today. I was so happy with that the staff is so helpful. The lady RIYA she is so good . She gave me good service . I liked experience with ANZ

Totally inept and incompetent it no wonder these people are rated as the worst bank in New Zealand

8 years+ acc with them. I love the tv ads 5⭐️

Been with ANZ since I was first able to have a bank account (so most of my 50+ years of life). Called them today to get assistance with a password because the online banking wouldn't allow me to login and was told by customer service they wouldn't help me because I don't have a photo ID on record, despite the fact that they should have a record of my old passport from previous dealings and I've never needed a photo ID to get customer service for over 3-4 decades. Of course that old passport is expired now so before they give me any assistance with my accounts I have to scrounge up over $275 for a new passport and then visit a branch. I think once I have a new passport I'll change banks. ANZ can go to hell.

WORST CUSTOMER SERVICE.
PATHETIC .
They Dont Value their Customer at all.

FULL OF UNPROFESSIONALS.

Calling this bank is a huge pain in the behind as there are long waits and lots of referrals before you can ever speak to someone who can help you. My branch is conveniently located but wait times are often long. It's as if they don't respect my time. I've since withdrawn and changed to another bank.

My son turned 18 and wanted to open his own bank account
He went to our local branch in Ashburton to be asked what did he want the account for?
Well for my money??? What else would he want an account for? Strange question I woud have thought
He was told to open an account online and they were not much more help than that.
I would have thought since this was he first banking experience and bank account that they would have helped him a little more than telling him to go away and sort himself online and if he had any problems to make an appointment at the branch.
He did go online and was rejected as some of his idenificaion didn't appear to be enough.
We were advised by a family member to go to the Rolleston branch as they had been not to long ago and they had great service.
We did this, we made an appointment and traveled 45 mins to Rolleston
We were met at the door by a very friendly staff member (sorry we did not get her name) and only waited a few minutes until we were greeted by Rinay.
Rinay was very helpful and made the experience very easy and stress free. She explained everything as she was going and set up internet banking and explianed the app (I even downloaded the app as well as she was helping my son) She explained about how to work his savings account the best way and told us how to transfer his kiwi saver to ANZ
So if you would like banking advice especailly a beginer like my son I would highly recommend Rolleston Branch
I would like to thank Rinay for her help with everything yesterday
I can not usderstand after receiving the great service from Rinay at Rolleston that Ashburton could not help my son in the same way