ANZ New Zealand Reviews 

I applied for Kiwisaver Hardship Withdrawal 18 business days ago. I had not heard anything since handing in the exhaustive application at the Papanui Anz. I called tele ops on phone banking yesterday to see how my application was going, as it takes up to 20 business days to process, yesterday being the 17th. Tele op told me they had received nothing. I went back to the branch to enquire. After a long wait they found my application. It is only now being processed. I told the Staff member I was not impressed, as it's a Hardship Grant. Shambolic and unprofessional. I now have to wait up to another 20 business days while I face serious hardship. Thanks ANZ amateurs.

I recently contacted anz and let then know I had a company with my debit card details taking money illegaly.
I wanted to make sure they couldn't take anymore so I asked anz to make this happen. A standard process you would think for your bank.
I canceled my old card as they said and got a new one. They said they canceled the token with the company and that it would not be possible for them to take money.
Then to my shock the company deducted money from my account! This made me feel sick and that my money was not safe.
I contacted anz and they said they gave the company my new debit card details!

This is unnaceptable , untrustworthy behavior from a bank, how can you possibly trust that your money is safe when they act like this ?

I've been I contact with them demanding action quickly however they have been very slow and haven't even responded to my emails.

I will be changing banks as it is not safe to have your hard earned money with anz.

They made a $2.2b profit last year but still out source their call centre to new Delhi so you spend a minimum 20 minutes waiting for the person you can barely understand to help you for a 30 second request. Absolute shambles of a company.

ANZ review is 2.1 which is very poor.
After a year It will become extremely poor.
Services is bad.
Some branch atmosphere is not welcoming for asian or black people.
Loan is very difficult to approve due to their high standard of qualification.
You need to do bargaining work to approved the amount you wanted to.

I recently attempted to open a business account with ANZ, and the process took over four weeks. After applying online and not receiving a response for more than two weeks, I visited botany branch. Unfortunately, the in-branch staff were not helpful and made me feel blamed for not knowing the process. Subsequent phone follow-ups led to more delays and lack of communication. Even when I finally got assistance at Sylvia Park, again I’m reminded that not knowing the process is my fault and not the banks. Overall, the experience was frustrating and lacked empathy, and I felt more like a number that ‘should know how things work’ than a valued customer.

Worst banking experience ever. Lovely staff but highly inadequate. Wait time to see a business banker 1.5 weeks wait time to talk to them on phone 60 minutes or more. Simple request and they are under experienced and under staffed.
NOT recommend!!

good evening.
my fellow apology to the new Zealand government.
about this vial behaviour of ANZ Bank in New Zealand Hamilton in Victoria st.
well sir our money is getting controlled by ANZ Bank.
because they think they are doing things right by blocking the card of pemani paplii-tigifagu.if I told my American government.
to take the money out of my account. of $860 because this is from my savings account.
or what if you want to go shopping online. and the government got stopped by ANZ Bank.

Excellent service from the Shirley Branch, Christchurch. Professional, friendly, helpful. Opening new accounts and transferring from BNZ (worst bank ever!). Debit and credit card mailed in a timely way. Very easy to deal with.

Joined anz as a teenager.was let down by anz on many occasions over many years so moved to national bank. national bank was fantastic. Anz buys national bank. Suprise surprise my banking experience becomes horrible. Finally paid off my mortgage to anz and now I'm free to move again to a NZ owned bank that respects long standing customers and doesn't make mistakes with my money.

Experienced a tech issue where ANZ were not texting me online codes, Maddy from ANZ at Ponsonby Branch was brilliant at dealing with the issue and following up, thank you, Cambel

I came with my husband to open a joint account, and Parinita Kaur Sohal was incredibly helpful. She assisted us throughout the process and followed up until everything was set up perfectly.

I am so impressed with the customer interaction and service of Parinita of ANZ Newmarket. Everything went smoothly! Kudos!

Really impressed with the service that I received today in Royal Oak, Auckland ANZ. The person who I spoke to on the phone to make an appointment. The ANZ staff who dealt with opening up a bank account with them. Keep up the great work.

Bad service all round. What business has 42 minutes to wait for a call to be answered. Lower than third world service

My wife came to New Zealand and found a job. The HR manager told her that she needed to provide a bank account number within five days in order to be hired. We applied for an account with ANZ, but it took them two weeks to reply after we went to their branch because the application had taken so long. When we went in, they told us there was nothing they could do and that we just needed to wait, despite having provided all the necessary documents.

After almost three weeks, they contacted us and apologized, saying that there was a backlog of applications. We asked them how long we should wait, and they told us they didn't know, as there were so many applications. It's now been a month, and we are still waiting for a response from them.

Last week, we applied to BNZ, and within just four days, they contacted us to go to the branch for identity verification. Her account was opened within four days.

It’s truly disappointing that ANZ has taken this long to respond. I shared this experience with a friend, and he mentioned that he had a similar situation with ANZ when his wife was opening an account. He had to confront them after a long wait, which was when they finally opened her account.

My advice is that if you are in a rush to open an account, stay away from ANZ. While I can't speak for other banks, I can recommend BNZ as they opened my wife’s account within four business days.

Thanks, and have a good day.

I have been with ANZ bank from when I first started working so been with them for a very long time and their app has helped me. Very helpful. ANZ is the best.

Given the item in the NZ Herald today about another man losing all his retirement money, I think ending up going to the JPs account who has already been charged gives me no faith in the ANZ. I wil be move my money to another bank asap.

I have been an ANZ customer for 30+ years. For a long period I was a private bank customer (ie they were making a lot of money out of me). Recently my daughter transferred some money to me but made a minor typo. It cost 3.5% of a $20k transaction. ANZ systems didn't pick up the obvious error and we were charged. I queried this. I mentioned our exemplary history as a customer. May as well talk to a wall. This is one example of many recent instances of ANZ customer service that has gone downwards. One of my biggest financial mistakes was putting my trust in this organisation (eg my Kiwisaver performance). My advice is to organise your financial affairs so you can easily swap to a better option. If you don't - like me - you'll be eaten for breakfast.

ANZ customer support is useless... may I say non existent. Worst banking experience I've ever had dealing with feedback and customer support... Never had an issue with the staff in the banks themselves though.

Went to deposit money into account at ANZ St Johns St Tauranga.
Machine took $150 and rejected the rest. I was unable to get the $150 back. Had to go inside bank and service consultant Vanessa had to spend 10 minutes putting in a claim. She was very helpful but I am exasperated at this hopeless inefficiency and inability to get my money back. It should have been a short easy job which has turned into long infuriating process. Shame on ANZ providing this useless technology at the expense of ANZ customers. Might change banks. See ANZ only has 1 star rating already