ANZ New Zealand Reviews 

Awful, drawn-out experience. Get with the times ANZ, I shouldn't need to fill out an online form to then repeat everything on a 30min call including answering questions like 'what experience' I have in my business industry to then have to go into the bank and verify everything AND bring with me a friend or colleague to verify I am who I say I am.
I opened a business account with Wise in 5 minutes. In the UK, I opened accounts with Monzo and Starling, all on their apps, all taking a max 10mins. It's a waste of time for everyone

If I could place a minus 20 stars I would; Trust me when I say: "I am happy I have closed my account with ANZ in NZ" I transitioned to ANZ after National Bank closed National Banks people were outstanding. ANZ start off was ok, while I was working, 2014 I near crushed at work, off on ACC and was deemed less than shiat by ANZ, earlier I had taken a personal loan, after losing work the loan manager: stated that I have zero control over my funds and that I will listen to them or penalties will apply" needless to say I empty my account sent the funds to another bank, and would only transfer enough to cover my loan repayments. Health was getting better and my business was looking up, I was buying products from the UK, until ANZ allowed one payment and declined the second payment. I had rang them to ensure I was ok making the payment yet they refused to put the payment though, my business suffered addition expense, I had to transfer money to a different bank to pay my UK account. But the final straw was recently when trying to pay my loan, the last $154 from 28,000 and the app told me to ring the branch to which I explained the app requested me to ring, pay my loan, completed the Id request, but the operator said he cant verify me, yet I gave him everything and stated I am only trying to make the final payment on my loan from my bank account, Yet, ANZ staff stated would block my account and that needed to go into the branch in 6 after the new year break.. I ask to speak to a supervisor and he stated they will tell the same thing and he hang up. This was the last straw for me, they make thousand off to ten millions off our money when banked with them and they treat us, like less than shiat. When the Bank reopened My account was closed..... I would rather drink acid than have another account with ANZ

I went into ANZ to meet with the person I had booked an appointment with. However, I was informed that she only worked in the mornings, despite sitting just five meters away in her office and smiling at me. The person at the front desk told me that I would have to come back in seven days.

This isn’t my only bad experience with them. They owe me $100 from another transaction, but I have never received it. I can’t wait to leave ANZ.I

Worst bank ever.
Rude as customer service. I tried calling to know where my money is that was meant to be in my account a week ago and their excuse was its Christmas my pay wont be in. You cant not pay me MY MONEY because its Christmas. Their app is always broken. The international payments take like 2 weeks. DO NOT JOIN THIS BANK. They keep your money and dont care when you want YOUR OWN MONEY. Ridiculous. Will be moving banks ASAP. ANZ Shouldn’t be operating.

Waiting on call for over 20min for customer service. Bank reports record profits but doesn't employ enough staff to look after customers.

Excellent customer service from Marvin at Stoddard Road branch. Thank you so much for your help.

Five stars to the ANZ Botany branch in Auckland! I want to express my sincere gratitude to branch manager Zita D’Souza and banking consultant Kamal Kumar for their exceptional service. As my only free time was on my day off, I was so grateful for their willingness to accommodate my visit and assist me in opening a new account. Their patience, professionalism, and efficiency throughout the process were truly outstanding. They thoroughly explained everything, ensuring I fully understood each step. I highly recommend this branch for its commitment to customer satisfaction and its dedicated team. Thank you, Zita and Kamal, for making my banking experience so positive!

I have been a loyal customer of ANZ for 20+ years and are treated as a random person - I will consider moving to another bank. It is very difficult to communicate with the bank - although an 'online service' is provided for Home Loan top-ups it is a facade - I was passed around to 3 different people and spent a total of 8 hours on the phone already - now that my loan has been approved, I still have NO communication from the bank - I was asked to provide availability for my husband & I to complete more disclosures over the phone - i contacted the bank 3 times now without any feedback & have no way to contact the individual that is dealing with my case (other than email & this is not working)

ANZ very professional and prompt. My senior personal banker Trisha Blair exceeded my expectations. Thank you. Keep up the great work.

Fraud bank. Never go to that bank if you wanna save your hard working money

Quite possibly the most unhelpful customer service ever! I went in to open my daughter bank account. Teller Lindsay I think was so rude , told me to go away my daughter (14) must be with me, I needed proof of address and passport and appointment, so I did all of the above , came back and the same lady persisted to tell me I didn’t have a appointment and it takes a minimum of 3 weeks to get another appointment I’m incredibly busy and all I needed was another bank account, she was literally smirking like she was happy to tell me she wasn’t going to help , I have been with and for 20yrs , I will be leaving

My phone conversation with a Home loan consultant discussing advice and opinions regarding buying out property was most beneficial.
I had more clarification as per discussion on certain questions.

ANZ customer service does no where close to what it meant to . Very unprofessional . It shouldn’t be operating . I have ruined my holidays just trying to call the bank

sent bank mail online banking asking for floating mortgage rate
they replied with a lot of security rubbish
I replied back saying I only want your floating rate suggesting another more helpful person answer and they blocked my internet banking what a terrible bank with worse staff shame on you

Not impressed with ANZ's chief executive Antonia Watson weighing in on capital gains tax. She is sitting on a fat salary making politically charged comments whilst the bank is siphoning off people hard earned income in fees.

Everthing is wrong, they only care what they can get out of any depositor or client

Property investors beware. ANZ is undermining you by lobbying for the dreaded capital gains tax on RNZ today. Take your mortgages to a bank that does not work against your interests.

Beware of predatory banking practices! Broke fixed rates over the years with anz and understand they need to recoup losses when the interest rate has reduced. They charged me break fees on a 1% loan when I repaid my mortgage as I was leaving the bank. And refused to raise a complaint until I contacted the ombudsman. Unfair and predatory behaviour. Bank elsewhere.

From ANZ: We've received a response from you that we're unable to process. Please contact ANZ on 0800 728 750 or +64 9 522 3010.

Confusing message that I thought meant that an online booking I made was not accepted , apparently not

This company highlights a constraint on TrustPilot’s reviews, there is no method to assign a negative star. Poor on communication and following instructions; less than stellar.