ANZ New Zealand Reviews 

My account was locked while on vacation overseas. I notified the bank of my travel dates prior to leaving. The transaction which caused the account to lock was a genuine transaction performed by myself. No warning was given through my app or email account. I understand this was activated as a security precaution which would have been fine, except the communication method recommended by the bank to contact the bank to confirm it, was through the app which was now locked. The next option was reverse charges to an operator via landline which wasn't an option because there aren't any landlines available in the area we are staying. Our communication is all through digital apps. Emailing ANZ was fruitless. They always message with a generic repetitive message. After a couple of days of research, I was able to find a digital way of ringing the ANZ help desk. Now I thought this was going to be the end of the saga. But, this in itself was a stressful process. I had no idea what my security password was after being with ANZ for decades. I previously had no need to use it so it was long forgotten. The next question was exactly how many years I had my account with ANZ. Wow! 30, 35, 37, 40 years? Receptionist said what's your final answer? Wrong! Next question. Where did I last use my credit card. I last used this card at least 6 weeks previous before leaving Australia. I use it at many retail outlets every week when back home in Australia. I don't have access to my account, therefore, there is no way I have the ability to pinpoint my last transaction. The next instruction from the so called help centre was to go to the closest ANZ branch and provide the 100 point identity check. I said that we have at least another 6 weeks and that it is extremely important that I have access to my finances in this account so where will I find an ANZ branch in Koh Samui Thailand? Answer! Do it when I get back home to Australia! I pleaded that it would be easy to send a OTP security code to my phone number and/or email address. I would then be able to confirm with this OTP. Answer! This case is closed! Closing down a persons finances while overseas with out prior warning has to be one of the lowest acts by a financial institution. When security is used to prevent the account holder from using their own finances, the system has failed! Extremely poor service ANZ! Time for myself, wife, family and friends to reconsider another bank.

I just went to bank ample of times to open new bank account but every time I came back with the new document demand. I don't know why they cant tell me in one time that what documents are required. I am an international student and it is really frustrated and hard for me. Because of this I had to let off my one job just because I don't have the bank account. I don't know what kind of pathetic services ANZ is providing to international students. I came To ANZ just because of the positive experience but MY EXPERIENCE WITH ANZ BANK IS WORSTTTT

Terrible online phone service, with a computer that tells you what to say. Which would be helpful if it didn't interrupt me every 3 second while.im trying to explain the problem.
Also not enough specific options over the phone.
Would likely take a whole day to sort out your problems.

This is the bank transferring huge profit over the Tasman -- when the OCR goes up they raise the home loan within 12 hours, and when the rate goes down, they wait up to a week. They raised the rates by 30 basis points 2 months back and the lower is by 10 basis point -- pretending that they lower the rate. OCR dropped by 25 basis points but no reduction in 6 months rates. Floating rate still 8.49% -- over 3% margin -- HUGE!!!!

No matter the situation this bank doesn't want to help. I have my wages through ANZ, my kiwisaver and as a vero customer my car insurance and they have audacity to treat me like some homeless person. Iv been a customer since 2018, I think I'm at my limit and I'll be concidering a move to a bank that meets my needs.

I have been customer with ANZ for last 3 years. There services has been worsening for last 1-2 years, longer waiting times on call, sometimes been pushed around on call to reach correct person. After few emails to feedback about experience, they try to find problem with the customer rather than admitting their mistake.

Came to your ATM machine in takanini...and asked for $60 withdrawal...received, however your notes that you feed through the machine hustling out broken notes, damaged notes as if they are valued money and are not...

Giving out damaged notes at an ATM machine ...is unlawful

Poor customer service. There was a long queue, and there is staff photo copy behind the counter. We approached her to ask if we need to queue or not since we have an appointment. She kept interrupting me multiple times that I could not even get words out of my mouth. She kept repeated to me, you need to queue, you need to queue. She didn’t even let me speak. I am very disappointment with the manners, and the lack of staff. At least just give a quick direction. I understand she is with a cosmetic but I told her just a quick question. But didn’t even let me speak. I went to other banks before, never happens. This happened on the 31st July 2024 l 10:50 am, a short blond bob hair. I wish I was treated better with respect that I could speak or ask someone. Instead, repeatedly tried to shut me up by speak over me while she was standing there waiting for the photocopying paper. She could just answer the question. Her customer was on the other end. There was no one at the front there you can ask where to wait for the appointment. When it was my turn to serve me, I confused her, that I only wanted to ask you a quick question, and you didn’t tell me finish my sentence. She repeatedly said I told you I was with a customer…multiple times, very unapologetic, rude and obnoxious. She just refused to listen anything I have to say. This is blonde bob hair cut lady is their front customer server, and this is her manner. I role of customer service is to help customer, or is not her role to have selective hearing and try to stop people from talking. Rude! This happen on the 31st July 2024 at 10:50 am, at ANZ Willis street, Wellington, the main branch.

I have been with them 50 years and my mum 70 years. Her local Frankton branch shut. Took her to The Base ANZ this morning as she wants me to be able to pay her bills online etc. She had her driver's license and bank cards and so did I. First question, Are you her power of attorney. Me, yes in her will. Bank staff. I need a copy of it. Me, why, my mum is independent and standing in front of you. The POA has NOT been invoked. Bank staff reading off the screen. It says I must see the POA. Bloody ridiculous- she didn't have a clue what she was talking about. Supervisor comes over. Agrees with staff and tells me I SHOULD NEVEF COME IN WITHOUT AN APPOINTMENT!@ Are you kidding me!! I've spent half a day on the phone. My Mum was so upset! I bought her out on a cold frosty morning for nothing! Worst service ever. Incapable. Ignorant staff.

Its very hard to get approve for a Loan as its been 4x we tried to get a loan but always dissapproved and ended up on a finance company and Creditcard which is high interest rate, its been my bank for 11years now few of my friends told us to switch to other bank but regretfully didnt do it...but now im done

Today I went to open a savings account at the ANZ ST Luke branch. The heartiest welcome from the Manager & Officer Bank is amazing. They directed me to Ms. Rohini to complete my banking needs immediately. She is a wonderful, smiley lady, and given me superb service with banking knowledge for products for debit cards & online banking facilities. Really appreciate the service they served.

They have reduced customer services without informing me. Adviced me, to do it myself.

It doesn't matter what bank you are with, they are all the biggest thieves known to man, but anz in particular is just straight out S##T, they treat you like another source of income while standing all of you, they make you feel like you are nothing more than a number to them, you definitely are NOT a valued customer, I made the worst mistake in my life by borrowing money from these thieves,now I am paying for it dearly, if you are reading this and deciding on whether you should bank with anz.....DONT!!!!!

I was unfortunate to have used ANZ for my house mortage. When I paid it out the operator agreed that the final payment was to include returning the freehold to us. This fact was confirmed by the lady doing the mortage finalisation. We paid all they asked and then over time we forgot the return of the freehold. After 3 years we got our solicitor to chase it up. They said sure for a payment of $160.00. After months of discussion with them and experiencing some very rude people and comments we had to pay via our solicitor. It was outright theft. Mind you after watching ads on TV I feel that if I was a different ethnic origin They would have been honest. All I can say is that anyone who uses ANZ after reading this will get what they deserve. The worst bank in NZ for : service, honesty and helpfullness.

Anz smart ATM needs to changed to Anz Useless ATM. While depositing, cash got stuck due to machine fault. So no money deposited in my wife’s account & informed that will take 20 working days to resolve the dispute. Totally disgusting

I recently had the pleasure of opening a new account with ANZ Bank and was assisted by Ms. Mandy Huang. Her professionalism and thorough knowledge made the entire process seamless. She explained every detail clearly and provided exceptional assistance throughout. Her dedication to customer service is truly commendable. Highly recommend!

Rahia- sorry think that her name. 11.30 ish. I love excellent service and Rahia just did this, so so helpful.

I would like to say a massive thanks to Kartika Harish at the newly refurbished ANZ bank at the St Lukes Westfield Mall. I had some very painful transactions that needed to be done in the wake of my mother's passing. There was much to be done and it was very stressful, but Kartika helped shoulder that burden by getting the job done as effortlessly as she could. Her knowledge on how these things work was a relief and I am grateful to have had her on my side.

I called to get a statement and the lady on the phone was very rude. No customer service skills whatsoever. All she was presenting was problems and couldn't give me a straight answer. So when I asked to speak to her manager or a superior she asked me why. I told her I want to speak to a superior because I wasn't happy with the service. She asked me again why and I told her, are you deaf? do I need to repeat myself. So eventually spoke to a manager who was able to help with what I needed in seconds. How come this lady didn't provide me with that option? Also asking me personal questions why I needed this statement. Obviously has no common sense. Is me calling and asking for this not reason enough?

I've banked with ANZ for roughly 17 years. They always say they are there to help, if your having a hard time with your mortage etc just give them a call. In my experience this is untrue, they really don't care, they don't offer any helpful options at all. Your just a number