ANZ New Zealand Reviews 

My Inheritance embezzled thru phone banking account.,
My partner set up a phone banking PIN number without my knowledge and transferred funds out of the account including a lawyers deposit clearly market on the statement as inheritance for me from my deceased mothers estate.
When I discovered this on querying with ANZ I was advised the privacy act in NZ does not allow them to give me any information.
ANZ staff advised me to go to the police. The police advised me it was a civil situation and Beyond their control and I should hire a criminal lawyer. An ANZ bank manager advised me when a male and a female set up a joint account the male is the priority account holder.
I discovered funds were used by my partner to purchase ANZ shares - hence the purpose of the privacy act.
A criminal lawyer was going to cost me approximately $1000 and would take probably four years or more to process through court.
When commenting to the Human Rights Commission the opinion that ordinary NZers have no rights against this type of situation, the telephonist agreed with me.
Thank you ANZ for creating a back door for fraudsters and embezzlers. It gives me no comfort to know of other women who have had similar experiences on property settlements and joint bank accounts also with ANZ. This in 2014/15

their control

The online customer service experience is horrendous. Every representative has been extremely hard to understand, and it takes ages for them to understand a simple problem - need to reset password, here is the verification code it's telling me to tell you. This is after waiting 10-15 minutes on hold. Maybe better training for new staff would help this problem?

Emma Pritchard (ANZ Manukau Branch Personal Loans Officer) helped with our recent loan application and we found her to be extremely helpful and professional in dealing with us.
Her interaction with us was very informative and she helped us with our needs. We will recommend her for her services to anyone who need a personal loan.

Get your ACT together!
8 months and still can't tax the correct customer !!!
Hence why I changed banks years ago and still crap service.

Pleasant helpful, customer service representative. Patient as well as welcoming.

I dealt with Marie from ANZ Bank manukau branch. She helped us refinance our mortgage from ASB. From the initial meeting to the very end, she made our journey super easy and was very clear throughout. Not only is she knowledgeable, she was super efficient and professional. My husband and I are so pleased to have moved our mortgage over to ANZ not because of the better offer but because of the exceptional service she provided. We will be referring our family and friends to her in the future as well. Thank you Marie for helping us out. We really your time and work. ANZ is lucky to you have in their team.

Staff treated me a long term customer, with positive cashflow, a good job, negivate questions, making jugdements on what I spent my money on. And to be honest the Most Homophobic staff member I have ever come across. Don't go to a bank to be Judged or treated like second class citizen.

Recently went on extended vacation overseas, and our funds weren't available the majority of the time since ANZ/Visa kept trying to text verification codes to the NZ SIM we weren't using. Tried to explain the situation several times via bank mail, with limited success (they got a solution working for a few days only). It would have been disastrous if I didn't have other cards with other banks. Surely people travelling overseas with non-NZ SIM cards is a common enough scenario that ANZ and Visa can put their heads together and come up with a solution? Very disappointed!

Arash Shirmohammadi has helped us today, very welcoming person with great explanation skills. He’s very friendly and has done a very great job looking after us with our task.

Anz is closing my accounts and I have a personal loan with them I asked if I could set up a payment plan with my new bank and they said no they will put it to a debt collector if no payment in full in2 weeks that stink as they Are the ones closing my accounts what a terrible service and I would not recommend anyone to bank with them I have been with them over30 years and get treated like a piece of rubbish nastybank

Switching Banks!
Had to seek help from customer service are no help and are lazy. Would give 0 zeros if I could. Just useless. Hire better people!

I had the misfortune to go to the whangarei branch today. I experienced the worst service and staff where extremely rude, I wonder if this was due to the fact I wore hi viz as I was on a break from work. I was told on several occasions to sit and wait, I am not a dog and would prefer not to be spoken to like one. I do pace especially when getting treated with such disrespect. I was there to activate a work visa, and I hope I never go there again, would certainly not bank with them if that is how they treat people.

This company paying people late they have no reason to explain what happened

Fed up...you close branches then make us queue on phone banking for over twenty minutes. Hire more phone operators you robbers. Your profits are too high.Service bad.No interest on our 83 accounts...get savvy

ANZ has stopped sending an advice email / notification that a new credit card statement is available. The bank's advice is to look at your online account close to the "normal" statement closing date. Sure, that's easy enough to do. But the question remains - why did the bank discontinue a useful piece of good customer service, which BNZ and Kiwibank still provide???

One ANZ website page, said the SWIFT number for international money transfers, was ANZBNZ22, while another ANZ page contradicted that information, and said that it was branch-specific, and the branch [SWIFT number] holding my account (upper Hutt) was ANZBNZ22102. it wasn't that I had to wait ages to get someone, it was two or three different sources, all ANZ sources, contradicting each other.

So annoyed, traveled 25 minutes to Twizel especially to make a deposit, bank closed and machine working but wouldn't take deposits.. Totally incompetent

Anz house loan team is very hard to handle .they never support the customers ..I got denied with 8000 dollar for my home loan ...in last moment ..they made me run crazy in two days before house going unconditional ...so I have last moment to another bank and they approved me the loan I asked for

40 years banking with them. Have put Millions of dollars through their accounts. And they shafted me on a couple hundred dollars of interest on a savings account which has led me to close all my accounts. That’s how little they think of clients. Imagine their treatment of anyone who provides less business and loyalty. We are nothing to them. Bank elsewhere.

Where do we start? I'm the executor of my fathers estate along with my siblings and we are 50+ years old. My sister is a registered doctor. we were all the same in status and we all had power of attorney as well.
We were trying to close the accounts my father had and wanted to start with statements, but the person we had to speak with seemed very patriarchal and didn't want to get them for us, and in the end didn't.

closing the accounts was a nightmare with the ANZ and our lawyers warned us of it too. they have the worst reputation and I can believe it. I recommend having accounts with multiple banks not just ANZ IF you want to remain with them.

I did go through their complaints system, and no apologies were given, I did manage to get what I wanted eventually, but it could have been done so much better. getting an appointment is a pain in itself and to get extremely poor service and we had all our duck in a row. Our father had died and all we got from the bank was an appointment with an employee who had to look up on their system what he was to do.

Poor form. No compassion, and no real understanding of their own processes.

Make no mistake, the deposit takers legislation will be in place soon, and I strongly recommend that people look at splitting their monies between institutions as there will be a $100,000 limit. If you have to be with ANZ, limit your exposure, spread the risk up to $100,000. There are better banks out there, but then again ANZ didn't set the bar very high