ANZ New Zealand Reviews 

Customer service is bad, never come back

The single most ridiculously hopeless bank on the planet.
Daughter got scammed by a fake website. Proved to them it was a scam, proved the address of the organisation was fraudulent, probed the business was fraudulent by providing police reports, netsafe report and others, and they still made her send the goods (which were valued at about 2% of what she paid) back to a fraudulent address which cost half the amount we were scammed. Just scammers themselves in my opinion and have no interest in the welfare of their customers.
ANZ you can hang your head in shame as your behaviour in this matter was nothing less than disgusting.

Service was pathetic, Spend 20 min in a queue that did not move. The only movement came from the customers leaving the branch. Shame on you Botany branch!

These incompetent twits wanted a registered valuation done before transferring security from one property to another, even though the land alone was worth 4+ times the loan amount. Don't waste your time with them, their service is rubbish, and judging by their rating its an ongoing problem. The only thing that might make them improve is if it costs them money.

Absolutely appalling customer service.Went to change my account password in store. Teller told me I had to do it on line. Back home I tried to do it on line, was sent a code and a number to ring, and was told I need to do in in store.
Also on the same day i was in store trying to get visa fraud transactions refunded. Same teller said to call the number on the back of the card. Back home I called the number and was told I had to go in store to do it. This is the worst customer service I have ever come across. Your teller needs more training Lincoln Road branch.

Very bad customer service. They make the personal loans very unpersonal and want to know everything you have done instead of looking at want you can afford. They were telling me lies about what I spend my money on I had to look it up to find this out. They submitted a application with false details and would not amend the wrongs they did or relook at it. Can not trust or rely on ANZ at all as this is the 3rd time they have done this type of thing to me and am actively looking to get out.

I have made financial services requests twice. One for a credit card and another one for a personal loan. in both opportunities, the responses were months delayed and when they finally started the application and you said it was no longer required, they still sent you emails insisting on their financial choices.

ASB gave me an appointment in 3 days.

Call centre waiting times of 2 hours minimum is not a good practice. They will not be worried for now, until the number of customers declines enough for them to worry but they rely on the loyalty of long-time members. Leave this bank as soon as you can, they need to invest in their customer service experience but it depends on you so they can take action. I hope the ombudsman can take action imposing minimum response times, but ANZ NZ's customer service is the worst, again, leave this bank as soon as you can these greedy useless financial services providers will never help you when you need them, only you can make the difference.

I have a foreign currency account in AUD with ANZ NZ. I discovered that it is completely useless as I cannot do anything with the funds. I have been trying to close the account for over a year but the online banking system does not allow me to take the funds out of the account because it is not 'transactional'. What is the purpose of a bank account that does not allow transactions?

Most unprofessional Bank in New Zealand
1) transferred money from business account to private account and a Indian ANZ call center called and accused of of fraud - made complain, simple sorry
2) wanted to add my wife to the business account, had to go 2x to the branch, and they still did not had it in the System - now they asked us a 3rd time to come to the branch to do it again
-> will close my account now

STAY away from ANZ !!!!!!!

Shocking for a big bank. I got declined for a home loan by the credit team 2x because my income wasn't consistent enough as the Fitness and Lifestyle industry apparently fluctuates. Even though my income is high and I have great credit scores. So disappointed and the first person I dealt with was so rude to me, they never gave me a resolution. I would never recommend ANZ to anymore, definitely the worse bank in NZ. I feel bad for the decent people within the bank being brought down by the Credit Team. I use ASB and they are so helpful and are keen to help you.

A bank that makes billions in profits but puts people into poverty due to its exploitative home loan interest rates. They represent what is wrong with the world today. Greed.

Happy with the financial account services I hold with them. No issues to report either.

My teenage was very embarrassed and surprised finding out his bank card was not working when making payment at dine-out, so I suggested him calling ANZ 0800 Customer Service line to find out what happened given he has enough credit in his bank account. He waited 30 mins patiently on ANZ 0800 number and then was told by a 'voice' that the line was closed at 8pm and the call was cut off immediately.. Hello ANZ, the teenage was still waiting to be connected on the line with a hope that his bank card can be sorted so he can pay the bill, and I cannot imagine what the consequence would be if this happened when he was on a trip by himself in another city. Fortunately this time it happened in a place where I could quickly rescue him in payment. Such terrible, helpless and shocking service...

Can not see why my request has been so convoluted,unless it is a deliberate stalling tactic.What should have been,as it was explained,a straight forward withdrawal has been dragged out for no obvious or logical reason, or certainly not as explained to me.Call centre staff have been,by most part,polite and efficient and also a bit bewildered by what's going on.Some other staff however,outside the call area,just come across as totally inept and inefficient.I say it is deliberate stalling as there is no other way to explain their lack of action.Coming on a week and still no decision made for what in effect is a piddly amount of money,and it's MY money not a loan.

No point in being loyal. They treat you like an external customer every time you engage them. I have been with them 20+ years and it’s really the pain of change that keeps me there. But looking at changing all my mortgages to another bank.

I was visiting family in Australia and needed to transfer money from my NZ ANZ account to my son, I was unable to figure out how to do this myself. I rang the call centre, the lady who I spoke to at the call centre was wonderful she got this done for me quickly, she was friendly, professional and provided excellent service..... The whole experience was fun and easy.....

Not a bank for kiwis or loyal customers.

as told I would be called in the morning..

Very unprofessional receiving an effortless email after all the effort, time & communication I've put forward to my own bank.

Having this outcome twice in a row but being in a high paying job is confusing when I've banked with you my entire life & paid my old loan with ease & no problems.

ANZ unfortunately seems to not honor it's loyal customers & for that reason I will be relocating banks & recommending anyone in the future to not bank with ANZ.
Having a large portfolio on clients I'd imagine this will take easily millions out of your hands & into the hands of bank that cares about it's people.

It's appalling how badly you treat your customers & clearly have no incentive on creating a fake digital dollar to support your customer base.

Really upset & once again dissapointed. For which the reasons you have are not sufficient to clarify not being able to pay such a low repayment not have you communicated in wanting to help the customer but rather placing a stigma on somebody doing well the embodiment of motivating & being unsupportive toward New Zealand citizens.

Disappointing

Honestly was the worst banking experience I have ever had , rude bankers with attitude, from the second you walk in you are met with unhelpful employees who clearly don’t want to help you. I wouldn’t recommend this ANZ Silverdale

If you are Deaf or hearing impaired this is NOT the bank for you. ANZ systems are poor. I have made formal written complaints and nothing happens.

Have spent hours trying to get through to talk to someone wait times are ridiculous on hold for 20 minutes then put through and again another 20 minutes. Spent hours last week so emailed and took 3 attempts to get an answer that made sense. The profits are huge after 30 years with them will be changing banks. Totally over them