ANZ New Zealand Reviews 

The company should fire all human staff and replaced by AI. They make non sense decision while I can get comfortably with other bank. The most annoying is I have been with them for more a decade but always have to go for other bank to get what I need.

No loyalty towards customers.
A 1 star rating is too good for ANZ. Been with them 14 years with all business banking, mortgages etc but their attitude towards helping me after being scammed online and providing proof that the fraudulent company is a front for a scam and all they can say is that their best advice is for me to contact the fraudulent company and politely request a refund. As if the fraudulent company running a scam is going to decide to answer me and refund my money in full.

I think some ppl have written this already but ive been a customer over my whole life, literally same bank account as a kid. I doesnt matter. They blocked my credit card after someone try to use, yay. They tell you to contact back but you cant contact them. U can wait on the phone line forever and get no one. Im nearly logging over an hour. And i need my credit card for parking at work. I called on sunday when it happened, waited 20mins to talk to someone general cool they transfer me to fraud. They said it will be about 3 mins around 15mins later i get a message saying “no one in fraud depratment, leave a message”.

I leave a message…they finally ring me when im at work the next day….. I return their call on lunchbreak. I was on 37min wait, and then i get the same message that no one is in. I cant even be bothered leaving them a message. Whats the point? Time to get a new credit card from somewhere else i think!!! Lunchbreak is nearly over. Wasted more than an hour total on this still havent talked to a person. I have no credit card, no idea on what is happening with that card. Dont be a customer of anz, you will be stuffed with no way of contacting them when you need to. Even when you think you know how long you have to wait, think again. You will never ever speak to a person. So you are left without a credit card. Whats the point of a bank?

Worst bank ever. I know my log in details and won't let me in after 2 tries. If you need to do something urgently it is so frustrating.
I have opened an account at The Co-operative bank and don't have any trouble so moving away from ANZ after 50 years.

Good customer service and quick response!

Terrible service. Banks have closed, mobile mortgage manager didn’t contact me after initial contact. No wonder it takes a long time serving customers when tellers are so nosey and intrusive. Had an appointment with mortgage manager. He was late and didn’t really know how to treat customers in my view. Wanted to change from floating to fixed mortgage. I’m between jobs and he started barraging me with questions about my work etc. told me there was just over 1 percent difference in the 2 types of loans so it’s not much at all. Told me that to get a fixed mortgage I need a job, job seekers support isn’t enough to change it to a fixed mortgage with set payments. What if the interest rates keep going up though. No support or offers of ways to help. A school kid would know more about interest rates than he seemed to understand in my opinion. Left angry and a waste of my time and money driving to one of the few banks left in Auckland.

If I could give any lower of a rating I absolutely would!!! This bank is not for their people and needs to be shut down completely, after losing my mother they have made closing her account an absolute nightmare. Why are we being told different stories by different tellers constantly, f this bank

I am an ANZ (NZ) customer based in Australia who needs to use their call centre to make transfers because i can not go into a ANZ Australia branch (ANZ NZ and AU branches do not talk to each other) and their online banking has transfer limits. Today i have called 4 times, been hung up on 4 times and been kept on hold for more than 2 hrs. The situation is made worse by the fact that i am calling them using international calling and it is costing me over $1 per minute. The worst banking experience in my 20 years of dealing with banks in Australia, NZ and USA. ABSOLUTELY RUBBISH.

One awful customer experience after the next. They create problems for me, don't make any effort to communicate and then tell me I need to fix it.
Some communication with the customer would go a long way to making this bank bareable, but I will never know because I am closing all my account and switching banks. I'm sick of being the only one putting in any effort. Avoid this bank like the plague.

We've been with ANZ over a decade now and they are just getting worse. Their system detects some so call fraud activity which is absolutely normal (making online tickets of casa mila), so they block the card and ask us customer to call them back. What turns out is the call never goes through and they never call back. It left us with no card to use to purchase grocery and the bus tickets to go home! Time to make a change!!!

So pathetic man, i went to just make my kiwi saver visible in my anz bank just now, they sent me back saying they need to book an appointment so un helpful, we went to apply and waited for half an hour just for them to say they cant help me now, im out of this bank, Anz Westfield Mall Albany is just absolute ridiculous last time as well i called them to sort out my anz and what schemes are available, she was absolute no help and she said shed transfer call to someone to be able to help me if possible, then she said shed transfer call and just hung up on me
It has gone from one of my favourate banks to absolute worst bank ever

Their call centre its worst.
A lot of waiting and in the most cases you still need to go to the branch.

A big thank you to Abhay Sharma at Albany Mall ANZ branch
He provided patient, efficient, and informative help regarding a complex matter. I left feeling that my issue had been solved, and that I understood the process better
This was a very positive, and productive customer service experience

This concerns, Hamilton Chartwell Branch..2/2/23..

Three, Siblings hold a shared account that require three signatures.
The third moved down to the South thus you can imagine our predicament..
We consult our branch If there is a way to go about it..
They advised us on two options.
1. we can still withdraw as long as they can call and confirm the details of the third person via phone.
2.Option 2,
Our third sibling can visit any ANZ branch and give notice ahead that we will be withdrawing certain amount, at this time of the day.
That way the bank can confirm her identity and doesnt have to be called..
Problem(s).
Everytime we visit the branch, those tellers always refuse to proceed with our request.
Thus everytime we visit the branch it is the same issue over and over..
We are f...... tired of the inconsistency..
Today we ask the attentee teller if it can be noted somwhere to avoid this repeated issue.
I specifically ask can you sort this issue to avoid having this inconsistency..
His answer ...define sorted..
I ask ..I mean can you sort this issue to avoid future unneccessary confrontation.

His answer was.... I do not know how can it be sorted...

COME ON ANZ..
What is going on here ANZ

So undermanned that one cannot get through on the phone. Shocking customer service!

I would never recommend anz to others never anz is bad and there ain't much they can do when ur card is being hacked by others besides blocking your card and we have to wait for atleast 7 to 10 working days before getting another card which is bloody stupid and another thing is that I had a message from some guy telling me not to be racist bro I can be racist all I like I don't like anz and I would recommend everyone to go to asb or credit union because anz use suck hard and I would never recommend use to anyone

Poor service when applying for mortgage top up, drew the process out way longer then needed, failed to keep us informed, no communication, (we arent mind readers), totally crap service considering how long weve been with them.

Never use the useless ANZ. Full of stupids

Tried to reason with ANZ customer service but they wouldn’t listen even though I’m POA for my mums health and finance they cut me off from using her internet banking so now I can’t see her accounts or pay her bills!
Complete incompetence and lack of communication! They said they would call me back but never did! Cooperative bank we’re just as bad! Fortunately I bank with westpac so have no issues paying bills!