Barry Carss is an absolute credit to Ascent. A real superstar. He went above and beyond by being incredibly supportive. Thank you Barry
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I had my visit with Sarah, she was lovely and very reassuring. It is always difficult when you are struggling with money and people tend to bury their heads but she was very kind and only here to es... Toon meer
Bedrijf heeft geantwoord
On 21st June, I emailed your team a formal Mortgage Hold Request. I enclosed a Deed of Variation from my sister’s solicitors, outlining the exact inheritance sum I was legally alloca... Toon meer
John listened, understood my situation and was empathetic and really showed he cared. In difficult situations this is what you need. He managed part of situation for me and i couldnt fault him on any... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2009, Ascent Performance Group Ltd is one of the UK’s largest specialist debt recovery law firms. The firm has experience across all major areas of debt recovery, collections, mediation, litigation, field services, enforcement, and mortgage lender services. Our clients consist of many of the UK’s leading players in banking, including both secured and unsecured lenders, together with other global and UK blue-chip companies in the private sector.
Contactgegevens
Verenigd Koninkrijk
- ascent.co.uk
4,4
Uitstekend
595 reviews
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Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Ascent
We’re very thankful that you have taken the time to make us aware of your experience and pleased to hear that the team were understanding and made you feel at ease. Kindest Regards, Stephanie Nunn, Customer Experience Team.
Adviser Claire M was exceptional
Adviser Claire M was exceptional - I feel lucky that she was my adviser - she made the whole process painless and stress free. She even took the time to follow up my case. She was amazing.
8 november 2022
Review zonder uitnodiging
Antwoord van Ascent
Hi, Thank you so much for taking the time to leave us a review. We're so happy that you had a great experience with Ascent and I will ensure that your kind words and appreciation are passed on to Claire.
Kindest Regards,
Hannah
Customer Eperience Team
Ashley from Mortgage Services …
Ashley from Mortgage Services has been great every time I've called this week, which has been a lot as trying to finalise my redemption. He has taken the time to explain things, answer my questions and put my mind at ease. He's found out information for me that he didn't need to but really helped me feel more settled about what i need to go and what happens next. He's helped with the next steps when another company hasn't been as open and up front
28 oktober 2022
Review zonder uitnodiging
Antwoord van Ascent
Hi, Thank you so much for taking the time to review your experience with Ascent, it's greatly appreciated! I'm so glad that that Ashley was able to assist you in any way that he could and helped to put your mind at rest. Please be assured that your kind words will be passed on to him and the team.
Kindest Regards,
Hannah
Customer Experience Team
Nigel was friendly and informative &…
Nigel was friendly and informative & made me feel at ease which is what’s needed when you’re talking about money worries. He was understanding of my situation and pointed me in the direction of other places that could help online. Felt relieved to get things sorted, thanks again
25 oktober 2022
Review zonder uitnodiging
Antwoord van Ascent
Hi, Thank you so much for taking the time to review Ascent, we really appreciate it! I'm really glad that you're happy with the experience that you have had with us and will ensure that Nigel is aware of your kind words.
Kindest Regards,
Hannah
Customer Experience Team
Made to feel at ease
Made to feel at ease and sign posted to all the places needed to help in supporting paying off my shared equity. When explained about my dyslexia helped to explain things in more detail for me to understand and even when I had a death in the family offered Me support.
10 oktober 2022
Review zonder uitnodiging
Antwoord van Ascent
Hi, Thank you so much for taking the time to review Ascent. I'm so glad to learn that our team made you feel at ease thorughout the process and supported you when needed. I will ensure that your kind words are passed back to the team.
Kindest Regards,
Hannah
Customer Experience Team
The individual I spoke with was very…
The individual I spoke with was very professional, empathetic and explained everything clearly. She was excellent.
20 september 2022
Review zonder uitnodiging
Antwoord van Ascent
We’re very thankful that you have taken the time to make us aware of your experience and pleased to hear that the team were understanding and helpful. Kindest Regards Rebecca Stott Customer Experience Team.
Utterly incompetent
Utterly incompetent. Frequent emails go unanswered. Just robo-texts that it's imperative to call them, then wait on the line for someone to pickup. No joined up back office or ability to resolve things. Couldn't recognise most basic issue, and had to pester them to do most basic follow-up.
29 juli 2022
Review zonder uitnodiging
Antwoord van Ascent
Hi Mr Kramer we’re sorry to hear you felt this way. We always welcome feedback from customers, so we’ll review this communication to look at how we could improve. If there is anything else Ascent can assist with moving forward please get in touch either by calling 0330 123 0379 or you can e-mail me at complaints@ascent.co.uk Kind regards Rebecca Stott Customer Experience Team.
Very helpful service
27 juli 2022
Review zonder uitnodiging
Antwoord van Ascent
We’re very thankful that you have taken the time to make us aware of your experience and pleased to hear that the team were understanding and helpful. Kindest Regards Rebecca Stott Customer Experience Team
I spoke with a guy called Rob who was…
I spoke with a guy called Rob who was very thorough an very helpful more so than Santander who are just woeful. I would certainly recommend anyone with issues with their lender speaking to Ascent
Mike
26 juli 2022
Review zonder uitnodiging
Antwoord van Ascent
Hi Michael. Thank you for the positive review, it’s really great to hear that the team have been so helpful. We’ll be sure to pass on this on to Rob. Kind regardsRebecca Stott Customer Experience Team.
Yassar explained everything to me
Yassar explained everything to me, he was understanding and patient when I told him about my mental health struggles. I cannot praise Yassar enough, he made me feel very much at ease, he was very well spoken, professional, understanding, patient, helpful and non-judgemental
21 juli 2022
Review zonder uitnodiging
Antwoord van Ascent
Hi Caroline. We’re pleased to learn that Yassar was such a great help when reviewing your case and happy that they put you at ease. We will make sure these kind comments are passed on. Kind regards Rebecca Stott Customer Experience Team.
Very helpful
Very helpful, extremely patient. Put my mind at ease.
29 juni 2022
Review zonder uitnodiging
Antwoord van Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team. Kind regards Rebecca Stott Customer Experience Team.
Gary was so easy to deal with.
Gary was very polite, thorough and non-judgmental. A pleasant and professional experience, where my advice would be: don’t be afraid to deal with Ascent - it was a reassuring conversation with a good outcome.
28 juni 2022
Review zonder uitnodiging
Antwoord van Ascent
Thank you for the positive review. It's really great to hear that the team have been so helpful. We'll be sure to pass on this on to Gary. Kind Regards Rebecca Customer Experience Team
The person I spoke with was so helpful…
The person I spoke with was so helpful and explained everything so clearly. A real asset to the company.
24 juni 2022
Review zonder uitnodiging
Antwoord van Ascent
Hi David. Thank you for the positive review, it's really great to hear that the team have been so helpful. We'll be sure to pass on this to Naomi. Kind Regards Rebecca Customer Experience Team.
The different members of staff i spoke…
The different members of staff i spoke with throughout the process was very helpful.
16 juni 2022
Review zonder uitnodiging
Antwoord van Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team. Kind Regards Rebecca Customer Experience Team
John was great and very informative
John was great and very informative. Really easy interview
14 juni 2022
Review zonder uitnodiging
Antwoord van Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed onto the team. Kind Regards Rebecca Customer Experience Team
Excellent call with your agent John…
Excellent call with your agent John today, listening to all points I had to cover , taking me through a difficult process easy and making me feel listen too
31 mei 2022
Review zonder uitnodiging
Antwoord van Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the individual concerned.
Kind regards
Rebecca
Customer Experience Team
Professional - Patient - Supportive
My experience with Joshua was wonderful. He was professional, patient, and supportive in helping me understand the details of my circumstances, and highly knowledgable in what was necessary for moving forward and resolving the matter. Thanks Josh.
25 mei 2022
Review zonder uitnodiging
Antwoord van Ascent
Hi Mr Parker. Thank you for the positive review, it’s really great to hear that the team have been so helpful. We’ll be sure to pass on this on to Josh. Kind regards Rebecca Customer Experience Team.
The lady that we saw was helpful…
The lady that we saw was helpful informative and understanding.
14 mei 2022
Review zonder uitnodiging
Antwoord van Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team.
Kindest regards
Hannah
Customer Experience Team.
Mortgage arrears Jenny
My husband and I have been going through a financial crisis and I bank put us forward to ascent.
Jenny was/is an absolute god send. Considerate understanding polite.
With her help and understand the arrears that we occurred have now been put to the back of our mortgage.
I can honestly say she has been a breath of fresh air.
Thank you so much Jenny
Kind Regards
The Jones
4 mei 2022
Review zonder uitnodiging
Antwoord van Ascent
Hi. We’re pleased to learn that Jenny was such a great help when reviewing your case and happy that they put you at ease. We will make sure these kind comments are passed on.
Kind regards
Hannah
Customer Experience Team
I have found my review of financial…
I have found my review of financial problems with mortgage excellent customer service and did not make it difficult to discuss my problems with I would say that if you need to be contacted by them with anything do not hesitate to take the call
25 april 2022
Review zonder uitnodiging
Antwoord van Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team.
Kind regards
Hannah
Customer Experience Team
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