Asda Travel Reviews 

Lovely lady on the phone who was very pleasant and didn't rush us or interrogate us regarding our health issues. By far the most reasonable travel insurance for us but more than that, the whole experience was easy and friendly.
Recommend Asda Travel insurance to all.

They gave me my 250 euros in two 100 notes and a fifty and refused to change them when they had money sitting in their draw

There was problem where my travel money & card wouldn’t be ready till 6th August, despite the email saying it would be ready to pick up Tues, 30th July at 3pm. The guy at Asda Scunthorpe was brilliant, went over and above, and sorted it for me. Spot on. (But I should have smelt a rat!).

The the card was rejected 3 times in France for no apparent reason. Pre-charge amounts were left on the card after it had been rejected. Customer service is virtually impossible to get hold off. I have numerous emails chasing up a promised “call back” and I’m still waiting two weeks after my second attempt for customer service and now I’m back in the UK. You have to go through an automated call service to try and speak to someone in person, which results in them sending you a security “code” text to your phone to progress (why not an email option?), which didn’t arrive. Each time you try to contact them by email, they send an auto response promising they’ll get back to you in 1 to 2 business days and they don’t. (They did once, eventually, when the card was rejected the first time, which I thought was a “one off”, but it subsequently got rejected twice again). DO NOT FALL FOR THE BIG SELL! This was supposed to be user friendly and convenient. It definitely isn’t. I’ve still got a “pending” 150 euro “pre-charge” on it from a French petrol station that accepted the pin, then rejected the card, from the 21st August. I already have a Halifax Mastercard that works perfectly well, so why didn’t this one? I’ve requested my issue be dealt with as a FORMAL COMPLAINT. Still no one has got back to me. Appalling customer service.

Date of experience: 02 August 2024 UPDATE: Finally got a phone call on the 14th Sept after raising a formal complaint, and taking it to the Financial Ombudsman. Got a resolution with a promise that the failings of the service will be rectified.

I recently visited Asda West Swindon to pick up my travel money for my holiday, I was served by a lovely assistant of yours Chelsea, She was very polite and helpful. I would recommend her for all your needs.

Thanks again Chelsea

I recently put £250 on my card which did register , I rang to cancel transaction
What a con that was as they were only prepared to give me 220 back !!!
Do not use
I would recommend the post office only

Arrived at 4:49 (Google's time stamp not my estimate) behind a lady customer who was there for seconds as the woman in the booth fobbed her off. I tried to explain that I had prebooked currency to collect, but all my pleas were in vain, the woman in the booth was adamant she could not help me and was closing up now. (Wednesday closing time was 5:00) I even laid out my photo ID, card and phone to show I had everything ready but she wasn't listening, just threw a lot of unmarked old lever arch files on the desk and told me "You can come back in the morning" in a tone as if that was doing me a favour. I had a nine mile round trip the next day, any bonus from using Asda Rewards lost in wasted petrol. Different person the next day, who completed the whole transaction in exactly ten minutes without rushing at all. So the first woman could have helped me. The second person at least did give me my currency but didn't show any hint of a smile or any friendliness at all. Won't ever use Thurmaston location for currency again.

Card suddenly declined despite healthy balance. Had to use cash which is hopeless in Sweden as it's mostly cashless. Went to check balance in the app and found:

1. The declined transactions had still been deducted.
2. The sum of all transactions minus the incoming balance is - even with the wrongly deducted, declined transactions included in the sum - short by SEK 1879.40 with no trace or explanation. That's roughly £140 just gone and completely unaccounted for.

I would not recommend ASDA travel money. It's unreliable and apparently they help themselves to your money without explaining why.

Hima was very friendly and professional when I went to exchange British pound sterling for Euros - she explained everything clearly and concisely.

I have ordered some foreign currency on line , complete the order. All done, Got email for comfirmation to pick my currency up on Tuesday. On my way there gets a phone call money not there but they can put it on a card. If I’d wanted a card I would have ordered one. Said to collect the following day after 3pm. Get there at 3.10pm to be told by another customer that the desk won’t be open again until 3.45pm.

Went to Asda Gillingham kent this morning and Angela was excellent very patient and went into detail about everything very professional thank you

So helpful even though I got the date wrong went early to pick up my online order. They still accommodated me . Thank you

Less than 1 star.. I got 1.13 exchange rate which was great but then wanted to change back to sterling the rate was 0.85, lost £60. I couldn’t transfer money from Asda travel card back to my debit account, that’s when I rang Asda and the rate then was 0.85. Wish I’d just stayed with Monzo. Couldn’t understand customer service not very good English. Don’t get this card

Having used the Asda Travel Money card over the last year, I experienced difficulty adding my debit card to add holiday money, by top up, via the app.
I contacted Travelex and was told to go back to Asda.
I met a lady called Elspeth who was working on the travel exchange and explained my problem.
Elspeth went through the top up process on the app, plus adding my debit card, and could see the problem. She contacted a colleague who advised cancelling my travel card and issuing a new one which would also mean speaking to Travelex to transfer the balance from the original card to the new card.
Elspeth was extremely patient and helpful while creating a new card, speaking to Travelex to transfer the balance and confirming the acceptance of my debit card by the app.
I cannot thank her enough for solving the problem I had as the Asda Travel Money Card is a great asset while travelling abroad.

Used the card for my holiday, then had the money sat in the account for my next holiday.. then look at it to see they have been taking money out. They actually charge you monthly for not using the card, like a punishment. What do they think, every person goes on holiday multiple times a year? AVOID

I usually research thoroughly before choosing a service, but I didn't check the reviews for this prepaid travel card. This was a mistake.

First, ensure you check the collection locations as they are not always your local store. During the ordering process, I was informed that I needed to travel to a store over 60 miles away round trip, which I was prepared for.

The ordering process online was straightforward, with confirmation emails sent promptly.

Upon arrival at the store, I was the only customer waiting, yet the employee was busy on her mobile phone. Eventually, she signaled for me to come forward. When I provided my collection information, she said, "Oh yeah, we were supposed to contact you. Your order isn't in today. We'll get back in touch when it's here." I explained that I was traveling soon and urgently needed the travel card or cash equivalent, as I had already paid for the service. She told me she couldn't help and that I needed to speak to the Asda currency online team. I asked to speak to a manager, and she claimed to be the manager, adding that this wasn't "their" problem.

In the Asda car park, I contacted the service team, who were very helpful. They suggested options like driving another 70 miles to a different store to collect an in-stock card. The online team also attempted to arrange for me to get the currency equivalent from the Asda currency counter, but after several minutes of trying, they couldn't get through. I walked back into the store with the phone, handed it to the same employee, but we still couldn't resolve the issue as there wasn't enough foreign currency available.

I requested a refund, which Asda processed, but it wasn't immediate. The refund could take up to 5 working days to appear in my account.

Summary:

Great idea and easy online process.
Felt undervalued as a customer due to the unhelpful store staff.
Online team was very good and tried hard to resolve the issue, but the result was still unsatisfactory.
Only one star because:

I didn't receive the product I ordered and paid for.
I traveled 60 miles and felt like I was causing the issue.
The online team was helpful, but it should not have reached this point.
I will never use Asda for anything like this again!

Caveat emptor (Buyer beware)

Awful card and customer service - I’m still waiting for a response. I’ve spent more on fees and time! Fortunately I had a backup card when on holiday. I will not use this card again.

Fees coming out of my ears to load money on and exchange rates all together out of pocket by £60 in charges i was not even told About! Disgusting I've been soo stressed do not touch this Card!

Went 5 miles to pick up £100 in turkish lira that I had ordered, waited for ages to be served, only to be told to come back Tuesday because she didn't have enough. Not even an apology

I was served by a lady called Sarah for my Euros in Asda at Dagenham. She was polite, efficient and explained the different options and exchange rates. A quick and seamless transaction. I’ll be using them again.

I accidentally transferred my zloty to euro then changed back
Got charged 20 pounds absolute bloody joke
Never wanted the card in first place I wanted cash and lost money in a mistake