I got myself in a state trying to make a payment on my new Asda Credit Card. The online information didn’t help but one quick call to Ash in Collections and the issue was sorted. He knew immediately w... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Liam was brilliant! He brought our click + collect order within minutes of us pulling up. Speedy service & they were very professional as well.
Bedrijf heeft geantwoord
We have been with Asda for our pet insurance for a number of years, and thank goodness, as unfortunately our family dog was diagnosed with Lymphoma last year. Asda have been brilliant throughout. From... Toon meer
Bedrijf heeft geantwoord
Really disappointed with the service. I rang to cancel my pet insurance policy in August, but it clearly hasn’t been cancelled as they’ve continued to take payments from my account for the last 2 mont... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Asda Money we work with experts you can trust to take care of your financial needs. We know that getting the best value for money is always priority. For your credit, insurance and money needs, visit Asda Money today.
Contactgegevens
Great Wilson Street, LS11 5AD, Leeds, Verenigd Koninkrijk
- money.asda.com
4,5
Uitstekend
11K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Asda was cheaper than all the others…
Asda was cheaper than all the others and it was easy to sort out.I am very pleased to get my insurance from Asda.
13 oktober 2026
Antwoord van Asda Money
Hi Janice,
Thank you for taking the time to leave a review. We are glad to hear that the process was easy and that the price was cheaper compared to other providers.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
I took a travel card out in 2024
I took a travel card out in 2024, was not advised that if inactive for over 12 months a monthly charge was applied. 30 euros had been taken in these fees, I rang their help line to advise I had been unaware, was told by "Mary" (supervisor) that was my problem for not reading the T&C's & they would not refund out of discretion or goodwill. There was no email or app notifications which are common ways for businesses to communicate so I closed my account & will NEVER use them again.
Edit: In response to Grace, you're just reiterating the T&C's rubbish, no other provider charges this that I know of & it's even worse that it only applies to those with money still in the account as I certainly would have transferred it out, stealth profiteering!
Why would I ring your help line again, I already outlined the appalling experience I had, I'm not wasting further time on this, I'm just going to ensure everyone I encounter is aware & hopefully doesn't use the con card.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Asda Money
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience using the Asda Travel Money Card.
The inactivity fee is outlined in the card's terms and conditions and applies after 12 months of no card activity, such as topping up the card, making a transaction, or withdrawing funds. The fee is £2 per month and is only charged where there is a remaining balance on the card.
Customer feedback like this helps us understand where we can improve the experience.
If you still require assistance or would like us to review your specific circumstances, please contact our Travel Money Card team directly and they will be happy to help.
Best Wishes,
Grace
Great site to use easy&straight forward…
Great site to use easy&straight forward will be recommending others to use in the future
5 oktober 2026
Antwoord van Asda Money
Hi Steven,
Thank you for taking the time to leave a review. We are glad to hear that the site was easy and straightforward to use.
Thank you for recommending us and for using Asda Travel Insurance.
Best Wishes,
Grace
Stranded on holiday as had our money…
Stranded on holiday as had our money and passports got stolen have no money to stay here or go home and unable to actually speak to anyone to do with the insurance
10 oktober 2026
Antwoord van Asda Money
Hi Stacey,
Thank you for taking the time to leave a review. We appreciate your frustration with this matter. I have asked a member of the team to contact yourself so that we can resolve this matter. Alternatively, please give the team a call on 0800 138 2373 (9am-5pm Monday to Friday).
Best Wishes,
Grace
Awful I pay for insurance I’m away…
Awful I pay for insurance I’m away already worried and no one can assist me one number out of service one number said they can’t help and that the company needs to assist I mean really I have a 7 month old baby in need
11 oktober 2026
Antwoord van Asda Money
Hi Charlene,
Thank you for taking the time to leave a review. We appreciate your frustration with this matter. I have asked a member of the team to contact yourself so that we can resolve this matter. Alternatively, please give the team a call on 0800 138 2373 (9am-5pm Monday to Friday).
Best Wishes,
Grace
Missing bread and toilet paper roll
10 oktober 2026
Antwoord van Asda Money
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience. Customer feedback like this helps us understand where we can improve the experience.
Best Wishes,
Grace
Very easy to set up and very good price…
Very easy to set up and very good price highly recommended
14 augustus 2026
Antwoord van Asda Money
Hi Asad,
Thank you for taking the time to leave a review. We are glad to hear that the process was very easy and the price was very good.
Thank you for recommending us and for choosing Asda Travel Insurance.
Best Wishes,
Grace
Antwoord van Asda Money
Hi Mike,
Thank you for taking the time to leave a review. We are glad to hear that the process was easy to deal with.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Sorting out Travel insurance was simple…
Sorting out Travel insurance was simple and quick
5 september 2026
Antwoord van Asda Money
Hi Peter,
Thank you for taking the time to leave a review. We are glad to hear that the process was so simple and quick.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Great product
Although I didn't realise it credit card, it was smooth, very easy to use, loads of reminders
11 december 2025
Antwoord van Asda Money
Hi Marie,
Thank you for your review! 😊
We’re so pleased to hear that everything has been smooth and easy to use. It’s great to know the reminders are helping you stay on top of things too! 💳📱
Thanks for choosing ASDA Money!
Thank you,
Natalie D.
Good value for good level of cover
Took travel insurance. Good value and seemed a good level of cover.
3 augustus 2026
Antwoord van Asda Money
Hi Dan,
Thank you for taking the time to leave a review. We are glad to hear that the travel insurance was good value and the level suited to your needs.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
The colleague was very helpful and…
The colleague was very helpful and informed.
The pricing is very high
1 oktober 2026
Antwoord van Asda Money
Hi Tracy,
Thank you for taking the time to leave a review. We are glad to hear that the colleague was helpful and informative. We appreciate your comments regarding the price. Customer feedback like this helps us understand where we can improve the experience.
Best Wishes,
Grace
Very simple and straight forward…
Very simple and straight forward process to arrange insurance at a very reasonable cost
28 september 2026
Antwoord van Asda Money
Hi John,
Thank you for taking the time to leave a review. We are glad to hear that the process was straightforward and that the insurance was a very reasonable cost.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Antwoord van Asda Money
Hi,
Thank you for taking the time to leave a review. We are glad to hear that the service was fast and efficient with great communication.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Policy not cancelled and payments still been taken
Really disappointed with the service. I rang to cancel my pet insurance policy in August, but it clearly hasn’t been cancelled as they’ve continued to take payments from my account for the last 2 month. It’s frustrating having to deal with this when I’d already taken the time to call and cancel in the first place. I shouldn’t have to keep chasing something that should have been sorted out already. Not impressed at all, and I’d expect the payments taken since I cancelled to be refunded.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Asda Money
Hi Charlton,
Thank you for taking the time to leave a review. I have requested some additional information so that we can resolve this matter for you.
Best Wishes,
Grace
Antwoord van Asda Money
Hi Karen,
Thank you for taking the time to leave a review. We are glad to hear that the process online was quick and easy to do.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
One year to the next they get the cover…
One year to the next they get the cover that I need
28 september 2026
Antwoord van Asda Money
Hi Sandra,
Thank you for taking the time to leave a review. We are glad to hear that the cover suits your needs.
Thank you for your continued trust in our services and for choosing Asda Travel Insurance.
Best Wishes,
Grace
Antwoord van Asda Money
Hi,
Thank you for taking the time to leave a review. We are glad to hear that the process was easy and simple.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Very easy to do and one of the best…
Very easy to do and one of the best prices on the market for the amount of cruise cover you get! Thankyou
6 oktober 2026
Antwoord van Asda Money
Hi Marcus,
Thank you for taking the time to leave a review. We are glad to hear that the process is very easy and that the price was good for the level of cover.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.