Ashley Ann Reviews 644

Friendly professional service from start to finish. Carrie-Ann was excellent and kept us informed throughout the installation of our new kitchen. Their recommended professional kitchen fitters, Steven Sneddon, were also fantastic. Overall I would highly recommend Ashley Ann.

From design to finish the project was faultless and the professionalism exceptional

Smooth process from design to installation with good quaity kitchen and excellent personal service.

Excellent service from start to finish. No pressure during planning and once order placed we were kept well informed of progress. Installation was clean and efficient and end result excellent. Minor snagging items also dealt with promptly and efficiently. Highly recommended.

cabinet quality and choice is excellent and Tammy's help and patience was limitless. The building team (Sneddon Builders and Joiners) were amazing - a full kitchen and bathroom in a week ! Steven, Chris, Brian and Alan were courteous, knowledgeable and very skilled - a wonderful Can Do, hard working team. A great fit - we are delighted.

I do not recommend Ashley Ann (Glasgow branch). Issues from day one with quality of installation, we are now 5 weeks without a working kitchen (no hot water as taps fitted incorrectly, scratches to new appliances, worktops incorrectly fitted, air vents blocked… i could go on). Constantly told things will be fixed and issues resolved. Designer Gavin now on leave and no apparent handover so have had to visit the showroom today as calls never returned. Someone new now needs two weeks to review. Manager on leave as well. Shambles of a company, poor quality kitchen, poor care and attention to installation and zero customer service. STAY WELL CLEAR

From initial visit through to completion of the works, Tammy in the Stirling branch has been brilliant; friendly, professional and always quick to answer any queries/great communication. The design she created for my bathroom is amazing, and now it’s finished I am absolutely delighted. Stevie, Chris and Alan were a pleasure to have in the house for 6 days to do the actual install. Courteous, clean and tidy, and just generally great, the finish is outstanding. Would highly recommend. Thanks

As with our previous project (bathroom renovation).
The stages were clear, from choosing the items we required, designing to fitting and time frame. All were kept to, with us knowing from the onset cost. Add to this first rate fitting and excellent after sales service.
We have a kitchen we are proud of and delighted with.
Ashley Ann Leek is the place to go.

I wanted to be really honest and fair with my review.
The positives, the customer experience around the kitchen design process and then moving onto order was excellent. The attention to detail and customer service at this stage is first class.
The negative, I felt once the order
was placed, monies paid the communication and excellent
customer service stopped. I've not
had any contact from AA post install
(used own joiner) to ensure we were
happy with everything which I find
very dissapointing hence the 3 star review.

Beautiful refitted Bathroom

Carrie Ann was really helpful & professional without being pushy.. Contractors led by Steven were excellent. We’re delighted with the results. in our new bathroom.

We went out to find a local Scottish kitchen supplier, we wanted a no nonsense "we do it all for you" kind of company. So off we went and the company we went to see was closed, and we found Ashley Ann by accident, boy am I glad we did.
We went in we spoke with Mike, the local Stirling Manager and he said he would get the salesperson to give us a call and we met with Carrie Ann, duly contacted us we went in for a meeting and the design started. What made her stand out from Wren etc is that she designed what WE wanted, not what was convenient to them, as was the case with the bigger companies. The corner cupboards for example were made so they had two doors, and we could use the whole space rather than a pull-out contraption that lost a lot of space. It truly was a bespoke kitchen. Cost, it was not cheap, but not over the top either and you only get what you pay for. Enter Steven and his team, and boy were they good! They were excellent, in every conceivable way. Steven who was the project manager and lead fitter, managed the team with so much professionalism it was impressive to say the least. Nothing was too much. They stripped out the old kitchen, floor, tiles off the walls, replastered, laid new floor, and then came the kitchen. It was basically fitted within two and a half days, yes, we had a hiccup or two with some broken parts (which were replaced within six weeks), but it was left usable. This was all done believe it or not in six days. Would I recommend Carrie Ann and Steven (and his troupe)? 100% yes, good Scottish professional’s and you can find them in Stirling. Looking for a kitchen? looking for no hassle? Looking for full service? then look no further, you have found the answer here with Ashley Ann, Stirling.

We have just had an Ashley Ann kitchen installed. It was designed and overseen by Karen Aitken at the North Berwick showroom. Karen was extremely professional and guided us through the decision process effortlessly. Karen’s attention to detail left me with no negotiation to do at all. The fitters were introduced to us by Ashley Ann and have been faultless. The kitchen itself has exceeded all expectations, well made and beautifully designed.

We are absolutely delighted with our new kitchen and 2 shower-rooms from Ashley Ann. The Sales Designer, Scott Wilkie, was outstanding - taking time to understand our requirements and providing ideas and design expertise that were invaluable in helping us finalise our plans. The installation team were extremely professional with an admirable attention to detail. The quality and service provided by Ashley Ann definitely exceeded our expectations and we would highly recommend Scott to anyone looking for a quality kitchen and exceptional customer service.

Our initial experience with Ashley Ann was purchasing a new build property that had an Ashley Ann kitchen already installed, therefore no input from us. The quality and layout was great, however, there were a couple of minor additions we wanted to make. Brodie from the Inverness store provided what I can only describe as exceptional service - the monetary value of what we were asking for was small but he offered advice and options and genuinely made me feel it was an important project. We made a couple of variations and he provided new drawings each time and again provided helpful pointers. We are delighted with our completed kitchen and are considering upgrading elements in the future solely because of the service provided - the communication throughout was great. It’s unusual to receive all information you may need without having to ask, including helpful suggestions - none of which are about increasing their revenues, instead being 100% customer oriented. Very happy to be recommending Brodie and the team in Inverness.

From start to finish Gemma and her team at Ashley Ann in Thurso have been amazing. They scoped out the work needed, advised us on the products which will work best for us, managed issues relating to the fabric of an old building, figured out solutions to meet our needs. The project management of both the kitchen and bathroom installation has been superb, we can’t recommend them highly enough! Thank you Gemma and your whole team for making the process as positive and low stress as it could possibly have been.

Got in touch with Ashley Ann through the form on their website. Was emailed by Katie and invited to the Perth Showroom for an appointment. Tried to confirm the appointment twice but was ghosted by Katie for a week and a half with no explanation. Only received a reply once this review had been published. Very poor behaviour.

Excellent service from the outset. The Glasgow showroom were so helpful, checking everything, organising the fitting and following up to make sure we were happy with everything. Would highly recommend Gary and the team.

Every aspect of the help given and workmanship was excellent

Coordinated the building and kitchen work professionally. Planning of the kitchen by Carrie Ann was first class. Overall experience was excellent from start to finish.

From planning, through design, supply and instalment to completion of my new kitchen, I was guided by staff with courtesy and respect. Like most major jobs there were some problems but they were easily fixed and I have enjoyed my new kitchen for almost a year now.