Aspray Reviews 267

It’s a Micky mouse company, stay well clear… I’m a tradesman who carried out work for these amateurs almost a year ago and still haven’t be paid, I’m out my time, plus materials. It seems there’s always someone else to blame when it comes down to it, sort it out you bunch of clowns. One star isn’t low enough, AVOID AVOID AVOID this company like the plague.

Satinder was absolutely brilliant, he advised fully every step of the way and kept me informed of things, answering any questions I had. His experience in the industry was evident and I would highly recommend Aspray (London East) as a loss assessor.

Scott from Bristol South just made the process so easy, he was informative, honest, helpful and nothing was too much trouble. He just made the whole process easy. Scott you are an assett to Bristol South. Thank you so much for all your support. Fantastic Job!

Having just finished using the services of Aspray, that spanned a year, I cannot recommend them enough. I was unaware that a Loss Assessor existed until I was introduced to Bill Maynard, who took all the hassle that comes with insurance claims out of my hands.
I did not have to chase up my insurer, negotiate a settlement or wait on hold for ages listening to recorded messages! All my discussions were with Bill, who is a superb communicator. He explained things simply and answered any questions that arose. Progress reports were emailed to me weekly. He visited my home when the loss adjuster viewed the repairs to be made. He appointed an excellent building firm to do the work and visited at the various stages of the rebuild. I was happy to give him full marks when it came to signing off the project.
Should I be unfortunate to make a claim in the future, Bill will be the first person I call!

My father diagnosed with dementia unfortunately experienced a burst water pipe in the loft causing a major flood affecting the main bathroom, hallway, kitchen & 2 bedrooms! His home was uninhabitable!
I undertook managing the insurance claim on my fathers behalf & spent the first couple of months on daily multiple phone calls trying to co-ordinate the process, however with a very poor & unsatisfactory outcome! It was an absolute nightmare!
Until thankfully, I was introduced to George Masterton at Aspray & everything changed from the worse situation to the best.
From our first meeting he showed such empathy, compassion & kindness in the sad & traumatic situation we found ourselves, outstanding professionalism, competence & expertise. I was reassured our insurance claim was in the best hands possible.
George Masterton worked with excellence on our behalf, co-ordinating & facilitating the entire process from drying out to reinstatement of the property.
George kept in regular contact with updates. Always available. He went above & beyond our expectations. He is one in a million.
The contractor/ builder & tradesmen George appointed & worked alongside equally provided a first class service.
We received an outstanding & exceptional service from George Masterton & I would highly recommend him & Aspray services to everyone I meet.
George Masterton will forever be my Superhero because he came into our life when it was utter devastation & despair & he helped to turn it around & created a beautiful & safe home for my beloved father to return.

I had a significant leak underneath my kitchen and bathroom floor that had been there for many months without my knowledge.

Kylie’s expertise shone through immediately and continued to do so throughout the process. The initial suggested remedial actions fell far below what should have been done and, had I not had Kylie’s help, I would have been left with a half finished kitchen and bathroom that I no doubt would have been ripping out again in the near future at my own expense.

Once a proper schedule of works was agreed, her team of contractors commenced with the work. They were all professional, polite and competent. Particular thanks to the STORK Renovate team who completed the majority of the works to a superb standard.

Kylie dedicated hours in negotiations with the insurance company, time that I did not have to spare myself. She ensured that no unnecessary time was lost and that my kitchen and bathroom were replaced to the highest standard.

I cannot recommend Kylie at Aspray highly enough.

Excellent service / took all the pain away from a difficult building subsidence claim. Highly recommended

What can I say we had issues with the insurance company regarding a major flood at our home George marsterson was appointed to deal with the claim and through hard work and perseverance he managed to come to a settlement and get our kitchen and home back
Our new kitchen is beautiful all the decor spot on George and his team worked tirelessly to accomplish this and I would recommend George and this company to anybody having the same problems ten out of ten
Thankyou George and to your team of tradesman for a wonderful job

Excellent all round service , Aspray were very professional and sympathetic to our needs, and went the extra mile to help us. Service was beyond our expectations.

We would recommend Aspray and especially Bill Maynard without hesitation.

I had the pleasure of working with Tracy from Aspray to claim insurance for water damage in my apartment, and I cannot speak highly enough of her exceptional service. Tracy was professional, knowledgeable, and responsive throughout the entire process. She went above and beyond to ensure that I understood all of my options and that the claim was handled efficiently and effectively. Tracy's attention to detail and clear communication made a stressful situation much more manageable. I would highly recommend Tracy and Aspray to anyone in need of insurance claim assistance. Thank you, Tracy, for your outstanding service!

Great service!
George handled our insurance claim when we had an under floor leak. He took care of everything and made sure everything at our home sorted and made good.
He was always on hand, day or night to help with any questions or updates.
Would highly recommend Aspray as an efficient and professional company.

We were very lucky to have been told about the work Aspray do, and managed to get them to assist us with our significant flood in our house on the day we moved in. George Masterton couldn’t have done more for us and supported us from the start until completion, ensuring we understood and knew all options and possibilities along the way.
I honestly can’t imagine what we would have done without his support and knowledge in a field which everyday people know little about.

I’d highly recommend Aspray and regularly tell people what they do and how they looked after us. We owe George a massive debt for his help, it’s clearly not just a job and his caring professional help was refreshing. I wish everyone was as dedicated and compassionate whilst putting the client 1st.

Thank you George and Aspray

Genuinely brilliant. Kept me informed the entire time and answered any questions I had. The job itself was perfect and decorated slicker than it was before. Top job

Belvoir Dunstable used Aspray a few years ago on a previous insurance claim so when one of the properties we manage was flooded by a water tank that burst in.the apartment above I knew that I needed the assistance of Aspray again as it was going to be a long drawn out claim.
I recommended to the landlord to contract Aspray to take over the claim and once this was done Bill Bill Maynard from Aspray Luton handled the whole claim, agreeing works with the Insurance company, instructing contractors to carry out the work and agreeing all finishes including a new kitchen with the Landlord.
I wouldn't hesitate to use Aspray and Bill Maynard again and would recommend them to anyone making a similar insurance claim.

5 stars for the contractors used by Aspray, however the management of my claim was very unsatisfactory. Lack of communication, unprofessional tone of voice, lack consideration for my needs regarding alternative accommodation and agreeing access dates to return to my home. Very stressful due to lack of management skills by the loss assessor.

Good experience overall with Aspary. They help us navigate through the complexity of an insurance claim and helped us to get our bathroom repaired and back in service as swiftly as possible after a leak caused extensive damage. Would use them again.

From start to finish Roy was exceptional. His customer service and explanation of the process was 110%. Throughout the claim he was reassuring and kept me involved in every step. An expert organisation with outstanding knowledge of how the claim needs to be managed. The contractors provided were also skilled professionals leaving my home tidy and clean at the end of the job. Would use again in a heartbeat. Thank you Aspray!

George Masterton could not have been better managing my claim. My insurance dragged their feet and tried not to cover the full claim, but George calmly sorted it all out without me having to do a thing. My insurance eventually came round to his initial assessment of the work and he got it all done very professionally and to a very high standard.

I honestly don't know why you wouldn't let Aspray handle your claim for you after this experience. Thank you George!

Bill Maynard is brilliant. I contacted six Loss Assessors and he was the only one who was prepared to take on the insurance company.
He told me what to expect and we discussed what and hows.
I can only praise him and Aspray's and if you need to use the services of a Loss Assessor then I would highly recommend him.

I asked Mark Fetcher at Aspray to assist me with a claim with a high street chain who had installed a new washing machine - only to have it flood my utility room the very next day. Mark undertook all of the work to contact the retailer, provide them with the information regarding the damage caused by the flood along with the quotes for the repair work. Everything was completed to my satisfaction within a matter of weeks. I am delighted with the outcome and all it took from me was one telephone call! Thank you.