Aster Group Reviews 

Operative came out quickly and was very helpful didnt leave until he had fixed the issue. Everyone involved from reporting to booking to completing the job has been amazing polite and helpful. Only downside it was easier to find out how to complain than it was to compliment - Shouldn't that be the other way round?

Our front door lock broke and we couldn’t get into our house. We were told it was a not emergency, they said we could use the back door. Explained that the garden gate was locked and suggested we climb over the fence. Gave us an appointment for next week, and said if we wanted we could fix the door ourselves. Fortunately our neighbours son managed to climb over the fence and let us in. Fixed the door thanks to B&Q. - we filled out the form but no contact from aster

Have lived in an Aster property for 14 years and have to say they are absolutely awful landlords. I have given up expecting any repairs to be done, they either dont bother or they do just a shoddy job that it needs replacing again within a matter of weeks.
Have had countless gas leaks to which their response is to switch gas off and leave us with no heating or hot water for days until someone can be bothered to look into the problem.
I stayed in my property as I was told when I moved in, I would be able to buy it at discount after so many years. Surprise, surprise -'our policy has changed and we no longer offer this'. Funny though, as as soon as a tenant leaves, the property goes on the open market.
Communication is appalling and when you do speak to someone, they treat you as though you have the intellect
of a half dead snail.

Nothing but a money grabbing company.

Anyone would think that Aster might be able to put up a few No ball game signs in their residential areas where the kids are kicking private fences with leather footballs and knocking on doors demanding balls back and when there are three parks within a five minutes walk. Or perhaps asking their tenants to stop nuisance parking because they have to many cars and not enough spaces affecting other residents right of way. Both these issues for three years I have tried to resolve with Aster housing officer Giles because she covers our patch unfortunately with no success what so ever. No wonder you have such a bad name with housing development companies. FYI It's been a dreadful experience living in an Aster home.

Absolutely no disability awareness! And that has been the same from day one over 6+ years ago!!!

I have contacted them numerous times as a tenant about who is responsible for disability policy and more importantly who trains housing officers who have direct contact with tenants.

I don't need a social worker, I have had the condition for 20+ years and have all the benefit entitlements. Just need Aster to realise that disability is not one size fits all and reasonable adjustments may be necessary to live in own home and quiet enjoyment of the tenant's home. And just because they like something in their home doesn't mean it has to be the same for the tenant too!!

I have asked for the details and no one in the customer services or my local housing officer seems to know the answer. But that might be down to the revolving door of housing officers for my area.

great company and fast repairs i very happy excellent service

Awful company. We've had issues with mould for over 4 years now and it's a continuous problem. Every time they say "we'll do this and it will fix the problem"...it doesn't.

I have now resorted in getting the housing ombudsman, environmental health and a legal team involved.

My mum has Aster/Connected Living, There was nobody answering the phone lines printed on the equipment appalling and dangerous.

this is my experience with this housing association, first they sent intimidation repossession letters threatening a 67 year old which shows a lack of care, they Also never toke seriously the mould issue they gave the usual response to use bleach which doesn't fix the problem Not only that the windows don't have air ventilation basically the whole house is in disrepair but all we seem to get is attitude from them like we've won many cases against tenants if you try to sue us, come on guys you want the money but you don't want to fix the issues

Just want to say that i had a new Kitchen put in by Aster. I am very happy with my new Kitchen. (I do need to buy a cupboard for the boiler as they would not replace the cupboard that we already covering it, and a new sink as its bog standard and I had a modern one in from the start).

However, this review is for the manitance team that put the kitchen in. Matt and his team worked hard and fast to get it finished for me. They also helped put my appliance's back in. They were so efficient and really friendly. I didn't mind making cups of tea. Not one complaint. 😉

Thank you again guys really please i had a good team

After waiting over a year for an ombudsman's decision, which ordered Aster housing to allow me to mutualy exchange my property l was informed by Aster that they disagree with the decision of the Ombudsman and intend to dispute it. My move is being refused due to a s106, requiring a local connection. I personally have no local connection, I was not asked for any proof. I was never made aware of the S106 requirements would not have taken the tenancy if I had been, Aster have apologised for there mistake but not interested in helping me sort out the problem.

Mother-in-law was moved out of her sheltered housing so it can be demolished and sold off, lost her home of many years, lost her friends and local connections. A member of staff has told us this is now common practice. Apparently there are three such schemes in Wiltshire that are now sat empty and have been so for several years, ultimately being sold for redevelopment into houses, but not for the elderly, and most for private sale. Where are the elderly expected to live, there are no longer places for those being discharged from hospital, unless you can afford to pay for private accommodation. This is impacting waiting lists. If aster are intent on taking this approach, surely secure plans for the buildings before making people homeless. Judging by some of the comments below, it appears that aster are putting profits before the elderly and venerable, and clearly don't think things through!

Awful housing society. Sells social housing stock for private redevelopment or shared ownership, depriving local councils of desperately needed homes with affordable rent. Displacing sitting tenants with little or no chance of finding equitable solution in home borough.

Refusal to accept lesser, like for like property regardless of your family, health and community needs, will leave you the risk of making yourself intentionally homeless.

They may answer that they provide charitable housing and assistance to the many and needy, but at what cost to social housing and individuals. In this regard, their reviews on this site should precede them.

This supposed social housing landlord is now selling off social housing for private sale in Hackney, London. An area with excruciatingly high waiting lists and no available social housing.Well done ,you must be proud.

DO NOT BUY A SHARED OWNERSHIP PROPERTY!
If I could give 0 stars I would, brought a shared ownership property been on market for 14months so many offers but Aster say all aren't eligible. Reduced the asking price 3x that we can now hardly afford anything & changed agents 2x.
We need to move closer to family for health and medical health reasons but Aster don't care or doing anything to help. The whole scheme doesn't help people get on the property ladder or help people to move forward just ruins peoples lives and finances.
They will build more houses for people but we have one people could have who are in need but they don't care, they would rather spend money on building more rather than utilising what they have shares in and helping people.
I would be ashamed to work for them & Aster if you had respect for hard working citizens in the country & respect for your reputation you would be helping people not ruining their lives and their mental wellbeing. Put yourself in other peoples shoes as one day it could be your life a company is playing roulette with.

Did a home swap. Despite the surveyor doing the check my accommodation compared to my last one is awful.
I am recently in the process of a complaint. I have to say so far they have been prompt with the repairs but I've had to stay in for so many days due to the large number of repairs.
The property inspection has to check the property is in a decorative state.... Simply wasn't the case. Wallpaper peels off with no aid, it peels off in rolls as its so old and thick with mould underneath. Holes in the walls, cracks, and it seems I've become my own surveyor as today I noticed the chimney needs repointing.
Ways to improve would be to make sure all repairs are up to date before a swap and that the repairs are done to standard. This has impacted my mental health badly, sleepless nights and severe anxiety and the stress of reporting numerous repairs is causing a huge burden. I hope when I've finally got the house in order it doesn't continue. I've lived up north in private accommodation (they have a bad reputation) but none as bad as this one. I'll add again my complaint is in process.

Only giving them a 1 star because I cannot rate them any less!
Whether you are in shared ownership or looking to swap to another property, DO NOT go to one that is owned by Aster.
The most disgusting housing association and anyone that works for them should be ashamed.
I have had numerous problems with my property and only been in it for 18 months!! They are not interested in your problems, only your money.
Scum company. You will never have a comfortable home life if you choose any property that is owned by them.
Now watch them put an automated reply to this. That’s how bothered they are!!

I have sent in a complaint on the 29th December , 5 days ago and still haven’t heard anything . Just proving what sort of housing association you really are . It is absolutely disgusting. How you can treat a human being like this especially in the 21st century. Also eviction is meant to the last result , but nothing has been done to help my son .

We have recently bought a shared ownership property from aster and they have been incredible. Me and my partner are both first time buyers and we had no clue what we were doing. But with the help from everyone at aster they made our first step into buying our own home such an easy experience. They were so helpful and patient with us and I would honestly recommend aster housing to anyone who’s looking at buying a home. A massive thank you to Lorna, Megan and Sara for everything they have done to help us 🤍

If I could rate them ZERO i would.We brought a shared ownership apartment back in 2021. Not once were we advised that above us are social tennants and high dependency ones at that. We have an alcoholic, schizophrenic and two other male occupants that causes stress and anxiety to us. The issues we have daily is the smell of cigarette smoke, weed and just plain dirtyness. They spit in the entrance hall throw rubbish everywhere they kick in the doors and break the locks. Them being soical tennants do not pay for repairs of this and all falls onto us and our neighbour which is totally unfair. The schizophrenic we had in outside in the corridor in his underwear holding a women up the wall by her throat and all Aster said was well call the police is your worried. I do not work 7 days a week to live in fear We have complained so many times to Aster but get fobbed off each time. We pay high management fees for what .... Totally useless... We even found out that our block holds less value than the others in our court. Again this was never highlighted to us.
Aster do not want to help in anyway and we are seeking a lawyers opinion now.