I ordered incorrectly and after contact my order was corrected and a refund was made immediately, Delivery was then advised and was followed up at every stage. Honestly say this was the best service... Toon meer
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Lees wat reviewers zeggen
A high quality case at a very reasonable price. Delivery was slower than I was expecting and the tracking system wasn't working properly which was frustrating - hence only 4 stars given.
I am furious they aren’t resolving their error with me and allowing me to return the items they shipped erroneously per their policy. I get fake platitudes but zero action and it has been 8 days of s... Toon meer
I made an error when ordering and my issue was dealt with quickly. Jerry kept me informed of the whole process up to dispatch of my item. He was very helpful and made me feel very reassured. Great cus... Toon meer
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Great choices and good prices …
Great choices and offered good discounts. Customer service excellent. I ordered wrong case and I was able exchange no problem.
Well made products fast delivery very…
Well made products fast delivery very good pricing can't fault.
A fab new company for me
A fab new company for me, smooth online experience and top-notch products.
Very Incompetent customer service
I ordered a case for my pixel 9A a few months ago from Astra Cases UK. I realized I had selected the wrong size by accident so messaged them promptly (as per their policy) and they confirmed the change. However, I got sent the incorrect sized case. I then messaged to say I would like another case to be sent out and they refused, cutting that I didn't change the order confirmation. After showing them I had emailed directly to change the order they then sent another case. This time the right size but wrong colour! You couldn't make it up.. each time I had to justify using their own policy why I should be sent the correct case. Will not be using again.
It’s a great phone cover!!
Brilliant service and a quality case.
Brilliant service and a quality case.
Thank you
They would not process full refund of…
They would not process full refund of unopened case which is against the legal requirements. They said I would have to send it back to a location internationally where the case was made. Disgraceful experience
Lovely product and fast delivery
Lovely product and fast delivery
Good service and very pleased with my…
Good service and very pleased with my phone case
“Excellent
“Excellent, well‑made leather products. This is my second purchase and I’m just as impressed as the first time. Thank you.”
Astracases UK
Astracases UK, despite their stating they have a refund policy do not allow customers to access it.
They fraudulently altered my purchase date,extended delivery to avoid my being able to request a refund for a product of the wrong size and not fit for purpose.
Despite their efforts,I submitted a claim within their stipulated time frame and still they closed my case without explanation.
UNDER NO CIRCUMSTANCES TRUST THIS OUTFIT TO HONOUR THEIR OBLIGATIONS.
Forever shipping, cheap and nasty product.
The item I received is so below par for a £35 case.
Honestly it feels so so cheap. The build quality is abysmal. The tablet just barely scrapes inside the case as theres no tolerance, almost had to get the tools out to hammer it in.
The case is essentially a bunch of the cheapest materials in china held together with mountains of glue, and it shows.
There's actually a white seem that goes right the way round because they didn't taper the edges in before sowing (like you'd do in a book e.g). Instead it's 2 materials of the exact same dimensions sandwich together with adhesives and stitching, frayed edges on display. Pretty ugly contrast to the sleek black design I've seen advertised and purchased.
I really feel like I've been ripped off for this purchase at £35.
As you've probably seen by the rest of the reviews, it takes a minimum of 2 weeks to get to you.
I want full refund.
It took a while to resolve the problem…
It took a while to resolve the problem but we got there in the end ?, a very good teen who worked to get me what I required 👍
This is my second purchase
This is my second purchase.
After unpacking item there was an issue.
I contacted Astracases about the fault and they have acknowledged the problem and will be sending out a new replacement which I’m very grateful for.
So once replacement is delivered I’ll be happy.
One of the best covers I’ve had
One of the best covers I’ve had. The charging is a bit difficult to get right but besides that really pleased
Great case was worried wouldn’t come in…
Great case was worried wouldn’t come in time for Christmas but it did, good communication with the seller . Looks expensive but wasn’t
The case is good quality
The case is good quality. When I emailed to ask about delivery I got a quick helpful response. My only problem was that the tracking was not helpful for the first few days so it was difficult to see what was happening.
The product was upto and passed…
The product was upto and passed expectations when it arrived. There was a minor hiccup with the delivery time and the access to people at the company was first class.
iPad case is well made and good value…
iPad case is well made and good value for money. Very satisfied.
Slow but worth the wait!
Took a while to arrive but superb kit certainly as good as cases costing twice as much!
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