I’ve been facing repeated issues with…
I’ve been facing repeated issues with my Ather scooter since purchase, and the post-sales service has been consistently disappointing.
Most recently, I handed over my vehicle to the Ather service center (Ambattur) on the 5th and received it back after nearly two weeks. During this period, there was no meaningful service carried out on the issues I had reported. The vehicle was returned with only a basic wash/polish. More concerning, the battery level dropped significantly while the vehicle was in the service center’s custody (from around ~80% when handed over to ~15–20% at delivery). For a vehicle that was not in my use, this raises serious concerns about how customer vehicles are handled.
What’s also troubling is that during the initial service, no “issues” were identified. Only later were new concerns suddenly raised, which creates a lack of trust in the diagnostic and quality-check process. It feels inconsistent and reactive rather than thorough and transparent.
Customer support has been uncoordinated. Each time I spoke to a different representative, I was asked to repeat my concerns because previous notes were either incomplete or missing. This results in unnecessary delays and frustration, and it does not feel customer-centric. There is no proper handover between support agents, which makes resolution slower than it should be.
Overall, while the product itself has good features, the service experience has not met expectations. Repeated delays, unclear diagnostics, poor communication, and concerns about how vehicles are handled during service have seriously impacted my trust. I hope Ather improves service quality, documentation, and accountability at service centers.
