Atkinson McLeod Reviews 673

Some of the worst estate agents we have dealt with. Encouraged us to enter into a tenancy agreement by claiming that certain bills were included in the rent to then, months later, completely deny that this was ever the case despite email evidence. Staff were incompetent and rude when dealing with any query. When renewing our contract they set arbitrary deadlines and were clearly focused on securing our money.

The renewal agents refused to amend the appropriate clauses in the tenancy agreement to reflect the agreement between the landlord and I, and were constantly pressuring me to sign the agreement in an unpleasant manner in spite of this unresolved issue. These agents have been lazy, incompetent, and downright rude. Unpleasant experience all around.

Super friendly and helpful, although I haven't been able to find a flat to my liking yet. My contact - Connor - has been very helpful not only trying to find a flat in the area but one that I'm comfortable with. I've very much appreciated the honesty that he showed

Conor got everything done quickly and helped with a couple of problems that most annoying UK estate agents wouldn't bother with. Recommend these guys.

Conor provided an incredible service, start to finish he was polite, respectful and very helpful. Thankfully Conor helped me find the place of my dreams otherwise I would happily go back to him. Couldn't recommend him or Atkinson McLeod anymore - fantastic team!

Conor was so lovely, trustworthy and friendly! His knowledge of the flat was extensive and reassuring. He was fantastic at his job!

Found the process straightforward and stress free! 10 out of 10

Conor was fantastic help to us and went out of his way to get measurements for the property and has been all round friendly and quick to respond. Thanks Conor

Philip Bullman in the Balham Branch did a fantastic job. Lots of transparency throughout the process and really felt looked after. Cannot recommend enough!

Would thoroughly recommend sales team at Atkinson McLeod Balham. Philip Bullman handled sale of my property and consistently went above and beyond. Communication was seamless and Philip did a great job liaising between seller and buyer. Was really impressed by the customer service and personal approach, especially as I was abroad for much of the time.

I highly recommend using Atkinson McLeod in Balham if you are planning to sell your home. I chose them after getting three different estate agents in to value my flat. For starters they gave the lowest commission rate. My valuation was done by Philip Bullman who arrived on time, was most professional and dealt with my sale from start to finish. He was always on hand to help with any problems that I had and available to offer advice when I needed it.
He was accommodating and reliable. When I had to go abroad, we communicated via Whats App and he just made the whole process easier than I ever believed it could be. He was able to recommend solicitors and assisted me at every stage of the sale.
On the one occassion I had to pop in to the office in Balham in Philips absence, I was assisted by other members of the team who were also very helpful and courteous.
I would highly recommend Atkinson McLeod for a top quality service.

I've made an offer through that agency that was rejected by the landlord as he accepted another offer. Agency took a holding deposit from me to make that offer, and they haven't returned it back. Already 2 weeks gone, and they always just answering that they've processed the refund and I'll get it but nothing really happens. They refuse to send any proof of sending the refund.

UPDATE: A month into renting a flat with AM, a bailiff showed up telling us we are being evicted as the landlord hasn't paid service charges and the flat is being reposessed. We were fraudulently rented a flat that should not have been rented at all. Got absolutely no help from the agency in this terrible situation. Struggled to reach anyone as it was happening - everybody were either out of office or off sick. It has now been over a week, and we still haven't had any proper communication regarding this, no updates, no clarification of the situation and, of course, no apology. This goes beyond unprofessional and into completely missing any empathy or human decency. Need I explain how terrifying it is to have four men show up at your door, start changing the locks and tell you to get out?
While not updating us on the matter, AM is also refusing to break the contract with us or return our deposit.
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Moved into a flat in December – more things broken than I can possibly list here. One of the bathrooms is completely out of order (toilet and shower both), toilet broken in the other bathroom, the sink in the kitchen held up by a bunch or cardboard, exposed wiring in the bathrooms, broken plugs, furniture with wood boards falling off, broken locks on windows, cigarette burn marks all over the couch – to name but a few things. To top things up, there were nails and hair all over the flat, including bathrooms and the bed. Out agent claimed it was professionally cleaned, but one look was enough to see that it certainly was not.
A lot of those things were covered up when we viewed the flat: eg. there was a blanket conveniently placed over the burnt part of the couch. There was also extra furniture in the flat, that was not there when we viewed it.
It has now been a month and a half, and most of the issues are still ongoing. The bathroom is still out of order, the broken furniture is still here, the locks are still not fixed.
Customer service has been non-existent. I’ve had to send endless emails to get anything done at all. Often, there is no reply to the emails. We don’t receive any updates. We are always the ones to get in contact to chase things up, which is very time consuming and feels like a full-time job. Moreover, when we sent an email detailing all the issues in the flat we got a call from a person at the company who shouted at us (!) for sending an email that was too big, aggressively told us to not send that kind of emails anymore and told us that the issues in the flat are somehow our fault. They also told us that they did not have adequate time to fix things, even though they were insisting on an earlier move-in date than we wanted.
Requested the manager’s contact details from our agent multiple times, did not receive the details, were told that they would call us and then, two weeks later were told that the manager “is busy”. Still haven't managed to contact the manager.

Overall, feeling taken advantage of and completely neglected as a costumer. I would highly recommend avoiding this agency.

Our experience is very similar to Jess a few posts below, who’s review Atkinson McLeoid reported, so it seems this not a one-off case.

I had a call and a viewing with a consultant at Atkinson McLeod named Conor. What I really found different about Conor, and what I really appreciated, was that he listened to my needs and did his best to find properties that suited me. This is in stark contrast to many other agencies in London who care little about anything else then the sale, and flog properties that don't match your qualifications. I felt heard and taken care of, and would recommend Conor to anyone looking to find a place in London.

Conor was very fast and helpful in the whole process which happened very quickly in the end
We are very happy and can’t wait to move in our new flat !!!

Conor and Ben have been really kind with us! Good agents always available for their customers.
Highly recommend

The property advertised by Atkinson McLeod was exceptional. The real estate agent, Conor, liaised between the landlord and us (the tenants) quite swiftly while offering healthy advises during the whole process.

I worked with Zelia. She is an agent who smoothly finalizes the process without any pressure. It was a really positive experience for me. Therefore, I would definitely ask her opinion and assistance if I needed.

It was a great pleasure to work with Zelia Dupont (Canary Wharf brunch). She is a true professional and I would definitely contact her in the future, if I will need to find another property.

Looking for a property in London can be very stressful. Eva Bouzaki (sales manager in Hackney branch) made the process much easier as she is professional, personable and know the market inside out. Couldn't recommend her enough. Thank you Eva!