Atkins Residential Reviews 31

I had a deposit dispute with Atkins Residential relating to a tenancy at 14 Somersby Road, Mapperley.
The agent attempted to claim the entire deposit of £1,265, including deductions for carpet replacement, redecorating, mould issues and garden works.
As I did not agree with these deductions, the matter was referred to the Deposit Protection Service (DPS) for independent adjudication. After reviewing the evidence, the adjudicator rejected almost all of the claims due to insufficient supporting evidence.
The decision also noted that several of the issues relied upon were already present or recorded at the start of the tenancy, including worn carpets and the condition of the décor. The check-out evidence provided did not clearly demonstrate deterioration during the tenancy.
The agent also attempted to submit an additional claim after the dispute had already begun, which the adjudicator confirmed could not be considered.
In the end, the agent was awarded £20, with £1,245 returned to me.
I also experienced issues after leaving the property where important post, including prescribed heart medication delivered to the address, was not returned to me despite being requested.
Tenants should ensure their deposit is protected and make use of the DPS dispute process if deductions appear unfair. Very unfair and dishonest of Atkins Residential to attempt this. Landlord had heavy involvement in these false claims.

Stay away from renting from Louise Atkins at Atkins Residential. She claims she knows the law but she is actually abusing it.
Landlords think she is applying the law the right way but, I guess, they don't care as long as someone takes care of the business, regardless of how she handles the tenants.
She is a liar! Stay away from her and the so-called family company.

I am not changing what I mentioned above.
You have not signed the Holding Deposit agreement, you have advertised the room whilst you weren't supposed to.
The Tenant's Fee Act is not there for you to abuse it but to apply it in a fair manner.
I will go to court if I have to and I will recover my monies, then make the story public so everybody knows.

I have all the evidence I need!

I've let out my flat with Atkins for 6 years. In that time they have always been responsive to both tenant requests for repairs, and any assistance I needed with compliance checks, regulation etc. They are knowledgeable, professional, and honest. I feel they care about the experience of both tenants and landlords. I like the small family business and personal approach, much better than the bigger agents. Highly recommended!

Atkins manage three of my rental properties and I have always received helpful, friendly and timely advice and always had good tenants that she has found for me. Would thoroughly recommend Louise and her team.

I rented a house a year ago and everything was done on time and properly by this company.

Atkins Residential has managed my rental properties for many years. I have found then very honest and professional. Keeping me update on any information I need to know and always finding me good tenants.

Would be happy to recommend

Kept me updated with my new tenancy. I found a couple of issues in the house once I moved in. This was quickly looked into and fixed. Really easy to communicate with and always get a quick response

I've not long moved in and so far so good!everyone I've dealt with have been both pleasant and helpful!

Great experience, all quick easy & professional 🥰sooo happy here so thank you 😊 x

So far so good! Love the house and quality of housemates. Really looking forward to continuing my tenancy 🙂

We cannot fault our past and current time with Louise. From the very first time we spoke to her we felt confident about her knowledge and skill in helping us find good tenants. Nothing is ever too much trouble and she keeps us up to date with everything. I would never use any one else for our house letting and would highly recommend Louise and her staff.

I had a great experience with Atkins Residential. The team was professional, responsive, and made the rental process smooth and hassle-free. They provided clear communication and were always available to answer any questions. Highly recommend for anyone looking for reliable property management services!

I was living for 6 months in those 6 months I was out for 1! Still they charge 175 from my deposit for just carpet cleaning! I was not agreeing still they charge 175. 175 for 6 months worth of cleaning is not fair i cleaned the room when I left you should have charged for carpet cleaning. And without mutual agreement you guys charged 175.

anyone don't trust them no matter what they say....

I have been paid 98 holding deposit by online bank transfer to Atkins Residential, but they don't take into account and charge me again.....

right now I would like to take it back of my holding deposit as they suddenly change the condition of renting, however they just ignore my email and messages.

I don't know how to get it back of my holding deposit....

never never never, renting with Atkins Residential, Angela told me there is just requires for one month notice if moving out, then asked to put a holding deposit, but when after i put a holding deposit, they change the terms and condition of renting from one month change to three months, then i request to return of my holding deposit, they just ignore my email and message....

so never never and never renting with Atkins Residential

Hello All
I have been with Atkins Residential for couple years now and my experience with them has been fantastic. Louise is prompt at responding to my queries and sorts them out straight away. I am very happy with them and would definitely recommend them to anyone looking for properties to be managed by them.

Atkins look after 4 of our properties and we've always found them to be honest, professional and efficient. Good, personal service. Very reasonable fees and they get the job done. Very happy to date.

Brilliant service

I've had three different agents manage my portfolio and Atkins certainly seems to be the best. They are very professional and trustworthy and they are also very good at communicating with me in as much detail as I want and need (which is important). Happy to recommend them!

Brilliant service for nearly 5 years now - thanks for being so professional, helpful and afforable. Highly receommended :-)