Motelrocks Reviews 

268
TrustScore 3 uit 5

2,9

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Olive Dudley top runs small, wouldn’t recommend for anyone with sensory issues as it’s very scratchy, took double the estimated time. If the top was 20 dollars cheaper it would have gotten a higher st... Toon meer

Beoordeeld met 2 van de 5 sterren

i order two pairs of jeans both the same style and size as a pair i already had which fit perfectly, however when i got both these pairs they were both different to one other and to the original pair... Toon meer

Beoordeeld met 4 van de 5 sterren

I do like some styles of the jeans but they don’t all fit well. The colours sometimes on the website aren’t consistent when goods are received. Delivery is fast, and I’m reasonably happy with some of... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Seriously fantastic service and love the jeans. I ordered on a Monday night and had jeans by Wednesday. Will definitely be ordering some more jeans!

Bedrijf heeft geantwoord

Bedrijfsgegevens


Contactgegevens

2,9

Gemiddeld

TrustScore 3 uit 5

268 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,9

Alle reviews

(268)

266 reviews in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

The pants I got were a shit fit the…

The pants I got were a shit fit the front had about 6cm of bagginess. I thought maybe it’s just me, but then I zoom in on the ecommerce pics and they are trying to hide it. I love those pants and waited so long for them, so I ended up just sewing myself. Had to take the front in and add back darts.

17 april 2026
Logo Motelrocks

Antwoord van Motelrocks

Hi Georgie, I am sorry to hear that you have not been happy with the fit of your item and this feedback will be passed on to the relevant team. I apologise for any inconvenience caused.

Motel x

Beoordeeld met 1 van de 5 sterren

Never got the pants and when I sent a…

Never got the pants and when I sent a message a boy keep saying the same thing

24 april 2026
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Antwoord van Motelrocks

Hi Daniela, I am sorry to hear that you have not received your order - I can see that our customer service team have provided your delivery date but we will make sure that someone from the team is in touch with you again today. I apologise for the inconvenience caused.

Motel x

Beoordeeld met 5 van de 5 sterren

Great quality and service

Quick delivery, responsive customer service regarding my query and the clothes were true to size and good quality

24 april 2026
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Antwoord van Motelrocks

Hi Sharon, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again!

Motel x

Beoordeeld met 1 van de 5 sterren

The product was ripped and broken when…

The product was ripped and broken when it arrived

24 april 2026
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Antwoord van Motelrocks

Hi Bethany, I am very sorry to hear that this has happened with your item - I can see that you have reached out to the customer service team so I will make sure one of the team is in touch with you today. I apologise for the inconvenience caused.

Motel x

Beoordeeld met 2 van de 5 sterren

did not fit i don’t think i understood…

did not fit i don’t think i understood the sizing

24 april 2026
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Antwoord van Motelrocks

Hi Emily, I am sorry to hear that you experienced an issue with the sizing - please make sure to reach out to the customer service team as they will be happy to help out with any information you need!

Motel x

Beoordeeld met 5 van de 5 sterren

The quality

Quality and design

23 april 2026
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Antwoord van Motelrocks

Hi Gita, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!

Motel x

Beoordeeld met 1 van de 5 sterren

where is my package....

where is my package..... please I love your jeans

20 april 2026
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Antwoord van Motelrocks

Hi Sam, I am very sorry to hear that you have experienced a delay with this delivery and we will be taking a look into this further with the courier. It looks like your parcel has been delivered today - our customer service team will be in touch with further details. I apologise for the inconvenience caused.

Motel x

Beoordeeld met 5 van de 5 sterren

Great product

Great product, got exactly what we saw and wanted was delivered in Sydney really fast! The size chart is accurate and easy to understand. Happy customer :)

14 april 2026
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Antwoord van Motelrocks

Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!

Motel x

Beoordeeld met 1 van de 5 sterren

Misleading sizing

I ordered 4 pairs of jeans in size 26 waist. The indigo with white stitch pair fit like 2 sizes larger despite being the same style and size on the tag. Because of this I had to return that pair which cost me 30 aud out of pocket for a design flaw. Disappointed

14 april 2026
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Antwoord van Motelrocks

Hi Eva, I am very sorry to hear that you have experienced an issue with the sizing of your jeans and this feedback will be passed on to the relevant teams.
Please always reach out to the customer service team if you have any problems with an item so that they can get this resolved for you. I apologise for any inconvenience caused.

Motel x

Beoordeeld met 5 van de 5 sterren

Great jeans and didn’t take too long to…

Great jeans and didn’t take too long to come

14 april 2026
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Antwoord van Motelrocks

Hi Amira, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!

Motel x

Beoordeeld met 5 van de 5 sterren

Just the jeans in general I love the…

Just the jeans in general I love the way the fit

13 april 2026
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Antwoord van Motelrocks

Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again!

Motel x

Beoordeeld met 3 van de 5 sterren

Yellow and size

The colour was way more yellow ish in person that can be seen on the website and any of the measurement guides and sizes to pick from do not make sense. Mine ended up being way to big when I was suggested a bigger size from the size guides.

20 april 2026
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Antwoord van Motelrocks

Hi Ariya, I am sorry to hear that you have experienced an issue with the sizing - please make sure to reach out to the customer service team so that they can provide you with sizing information!

Motel x

Beoordeeld met 2 van de 5 sterren

Waist band was bigger than other styles…

Waist band was bigger than other styles of low waisted jeans

20 april 2026
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Antwoord van Motelrocks

Hello, I am sorry to hear that you were not happy with the sizing of your item - if you need any help or information with sizing please reach out to our customer service team who will be happy to help!

Motel x

Beoordeeld met 2 van de 5 sterren

Hidden shipping costs

I know this was fault from my side for not checking the return requirements before ordering, but you guys really should better inform customers that all shipping fees will be covered by them. I didn't know before that I would also have to pay $AUD30 to return the item. This has made me not want to purchase the correct size anymore because I'd also have to pay for shipping both ways, resulting to me spending double the price for one pair of jeans. I understand the shipping fees are not controlled by you, but the fact that this was not mentioned during check out is disappointing.

20 april 2026
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Antwoord van Motelrocks

Hi An, I am sorry to hear that you have been disappointed with our returns service currently offered in your area and the advertisement of this - your feedback will be passed on to the relevant team as we are always looking for ways to improve the service for our customers. I apologise for any inconvenience caused.

Motel x

Beoordeeld met 1 van de 5 sterren

it was suppose to arrive on the 25th of…

it was suppose to arrive on the 25th of April. It is still in London and its the 4th of May and I have had no more updates, Im furious. I have emailed about the issue, still no reply. Im furious.

17 april 2026
Logo Motelrocks

Antwoord van Motelrocks

Hi Olivia, I am sorry to hear that you have not yet received your parcel - I can see that you have reached out to the customer service team over the weekend, please allow 24-72hrs for a response from our team. I apologise for the inconvenience caused.

Motel x

Beoordeeld met 4 van de 5 sterren

Shipping was not that easy to track but…

Shipping was not that easy to track but jeans were perfect once they got here!

17 april 2026
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Antwoord van Motelrocks

Hi Gabriella, thank you for leaving a review. I am glad to hear that you have been happy with your jeans and hope to see you shopping with us again soon!

Motel x

Beoordeeld met 1 van de 5 sterren
Logo Motelrocks

Antwoord van Motelrocks

Hi Ruth, I am sorry to hear that you have not yet received your parcel - please make sure to reach out to the customer service team so that they can provide you with any further available information. I apologise for the inconvenience caused.

Motel x

Beoordeeld met 5 van de 5 sterren

The quality or the clothes and the time…

The quality or the clothes and the time it took even though there was flooding.

10 april 2026
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Antwoord van Motelrocks

Hi Sarah, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!

Motel x

Beoordeeld met 1 van de 5 sterren
Logo Motelrocks

Antwoord van Motelrocks

Hi Ben, I am very sorry to hear that you have not yet received your order - please make sure to reach out to the customer service team so that they can provide you with any further available information. I apologise for the inconvenience caused.

Motel x

Beoordeeld met 1 van de 5 sterren

Delivery delayed

Delivery delayed? No reason provided. Incredibly slow. I still haven’t received goods and I placed order weeks ago now!

17 april 2026
Logo Motelrocks

Antwoord van Motelrocks

Hi Charlotte, I am very sorry to hear that your delivery has been delayed - please make sure to reach out to the customer service team so that they can provide you with any further available information. I apologise for the inconvenience caused.

Motel x

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