The service is 2nd to none, the whole team excel in customer care. It’s a pleasure on every visit and Adam is so easy to talk to and nothing is too much trouble , it is very obvious that he cares... Toon meer
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Lees wat reviewers zeggen
My mother has just recently passed away but hidden hearing provided her with her aids for five years plus. The support that they provided was second to none there were no pushy upgrades calls they pro... Toon meer
My third visit to Hidden Hearing for a hearing test, and I have been very pleased with the past two visits. However, I never had the test because I had a wax build up in one ear. So. A bit of a waste... Toon meer
Customer service is excellent as soon as you walk through the door. Very welcoming with a lovely greeting from Joe. You are at ease at Hidden Hearing. Adam is very professional & does not rush you... Toon meer
Brilliant service as usual
The service is 2nd to none, the whole team excel in customer care.
It’s a pleasure on every visit and Adam is so easy to talk to and nothing is too much trouble , it is very obvious that he cares about his clients.
Hidden Hearing are very lucky to have him as an employee .
I would recommend Hidden Hearing to all my friends and family who have hearing loss.
29 april 2026
My mother has just recently passed away…
My mother has just recently passed away but hidden hearing provided her with her aids for five years plus. The support that they provided was second to none there were no pushy upgrades calls they provided what was promised and gave my mother her hearing worry free in her final days. Excellent and trustworthy company
28 maart 2026
Review zonder uitnodiging
Very professional and friendly service…
Very professional and friendly service from when you enter the door
Everything about the procedure was explained to me in detail
Very happy with this excellent service :)
24 februari 2026
Exceptional Service
Customer service is excellent as soon as you walk through the door.
Very welcoming with a lovely greeting from Joe.
You are at ease at Hidden Hearing.
Adam is very professional & does not rush you in any way.
I would give Hidden Hearing 100% & recommend highly
6 februari 2026
Adam at the Carlisle Branch was just…
Adam at the Carlisle Branch was just brilliant. He made the whole experience easy and I left feeling very well informed and very happy.
31 januari 2026
I felt safe and reassured about the…
I felt safe and reassured about the process of checking my hearing. Very professional but warm and friendly.
3 februari 2026
Review zonder uitnodiging
it's nice to be greeted with a…
it's nice to be greeted with a refreshment, and bisuits. the aoointment wasrelaxing. the lad who carried out the procedures was brilliant. was perfect
28 januari 2026
My experience of Hidden Hearing was good
The wax was very effectively removed from my ears. All the staff were polite.
13 januari 2026
Wax removal
Excellent service. Very professional and thorough at a very reasonable price.
25 november 2025
A great hearing experience.
Very welcoming staff, I was even offered a coffee while I waited for my appointment. The gentleman who did my procedure was very professional and explained everything to me in detail. I would recommend Hidden Hearing to anyone experiencing muffled hearing. I came out of there feeling great and my hearing was fantastic. Many thanks.
18 november 2025
Have been deaf in one ear for years
Have been deaf in one ear for years, and had used a nhs hearing aid with no benefit at all. Visited the hidden hearing shop in Carlisle, the service i got was really good and will have two hearing aids instead of one, I can hear for the first time in years wish i had gone earlier.
17 september 2025
Usually a very good service
My third visit to Hidden Hearing for a hearing test, and I have been very pleased with the past two visits. However, I never had the test because I had a wax build up in one ear. So. A bit of a waste of my time, and especially my partners time. I would have thought they would have recommended a wax test first.
7 augustus 2025
had an appointment with Adam who was…
had an appointment with Adam who was very knowledgeable and very helpful explained everything in detail great experience
5 juni 2025
Review zonder uitnodiging
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My first impression was being greeted…
My first impression was being greeted by a lovely gentleman whose name was Joe.
Offered tea which was a lovely gesture.
Then saw Adam who did a very thorough hearing test.
He puts you at ease.
He was very knowledgeable & went through every detail about test.
I would highly recommend Hidden Hidden.
There after care service is excellent
28 februari 2025
Review zonder uitnodiging
Antwoord van Audika - Carlisle
We hope Joe made the tea how you like it - we won't open the debate about milk first or last!
It's great to read that Joe and Adam made you feel welcome in our new Carlisle clinic and that your experience was as it should be, with thorough testing, knowledge and excellent service.
Thank you so much for leaving your review and of course, if we can do anything further, please do let us know.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Welcoming,friendly knowledgeable i was…
Welcoming,friendly knowledgeable i was made at ease great service
29 april 2025
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