Very friendly receptionist at the front desk.And Nadiyah was very professional and explained everything she was doing.
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Lees wat reviewers zeggen
My hearing aids were replaced free of charge under warranty. Since I got home they have developed an intermittent very high piano note sound which is a little disconcerting but does not seem to have... Toon meer
Had a good conversation about my use of aids. I was concerned about background noise so was given two programmes to use in two different circumstances. This will be helpful when in a public event in m... Toon meer
Have to say how good Teresa at Hidden Hearing, Derby is. My Dad has been having problems with his ears lately. We’ve had several visits to Hidden Hearing during the process of solving the issues. T... Toon meer
4,8
Uitstekend
109 reviews
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Went in for a free hearing test with my…
Went in for a free hearing test with my mum. Audiologist name was Maariyah, really friendly and patient, went through all options and explained everything perfectly. Also made useful recommendations which we defo taken on board.
11 januari 2023
Review zonder uitnodiging
Having had a hearing test check-up this afternoon
Having had a hearing test check-up this afternoon, I was very impressed with the Audiologist Maariyah.
She greeted us with a lovely smile and introduced herself, the check up was conducted in a very professional and thorough manor and Maariyah discussed the changes needed to enhance my hearing further. Also went through everything step by step so I understood what was being carried out. I came away full of confidence and pleased with my whole experience today.
13 januari 2023
Review zonder uitnodiging
Very helpful
I am currently waiting for an appointment with the GP and was very worried about my ears. I spoke to Maariyah over the phone who works at the company and was given great advice about my ear infection. She was a great help and honestly helped with my worries and informed me how I can help myself until I see a doctor.
9 januari 2023
Review zonder uitnodiging
Excellent service throughout.
I was referred to these people by my employer, I was tested thoroughly and they have confirmed exactly what was already suspected
Maariyah, my Audiologist, was very professional and explained every step of the testing process to me.
The NHS Hearing aid I currently have is of poor quality (my opinion) and I can't wait to be fitted with the decent ones now recommended to me.
10 januari 2023
Review zonder uitnodiging
Hearing Aid Technical problem
Prompt response to my problem. Immediate diagnosis and resolution plus advice to prevent recurrence. Top work.
4 november 2022
Review zonder uitnodiging
Jan the Audiologist was friendly and…
Jan the Audiologist was friendly and she done a thorough examination on both of my ears informing me that my right ear needed microsuction and she cleared the blockage. I also followed her advice on recommendation to see my doctor which I have done and most pleased with the outcome Jan was most helpful. She explained the procedure very clearly and made me feel I had made the right choice by going to Hidden Hearing in Derby.
27 juni 2022
Review zonder uitnodiging
All the wax is out
All the wax is out, and I can hear again! My GP told me it was all very hard and impacted. The procedure was painless. Thankyou!!
24 juni 2022
Review zonder uitnodiging
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Antwoord van Audika - Derby
Thank you for letting us know
If you need anything further, please do let us know.
Kind regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796
Excellent and friendly service
Excellent and friendly service. Jan Derby was superb .Thank you.
25 april 2022
Review zonder uitnodiging
What an excellent service
What an excellent service. My ear felt blocked, my hearing was impaired so I booked a hearing test. All staff were so professional including a very helpful receptionist called Teresa.
The audiologist referred me into Jan (Derby) for wax removal. Jan was excellent, reassuring and removed the wax. It didn't hurt and my hearing is now so much better. Would definitely recommend this service.
31 maart 2022
Review zonder uitnodiging
Excellent Derby branch.
Excellent receptionist.An even better hearing specialist in Sage. Nice to talk to and willing to listen.
I’m really sorry that she is leaving the Derby branch.
24 maart 2022
I had a buid up of wax in my ear that…
I had a buid up of wax in my ear that was making my life a misery with tinnitus and a feeling of blocked sinuses , Had it removed pain free and a hearing test . The best money I have ever spent the discomfort and tinitus gone and my hearing back brilliant would recommend to anyone Jan at Derby was fantastic thanks so much
22 maart 2022
Review zonder uitnodiging
I had an appointment for Ear wax…
I had an appointment for Ear wax removal at Hidden Hearing Derby, with Jan. She is Really kind and gentle and removed my ear wax.
Thanks Hidden Hearing for solving my ear wax problem😊
22 maart 2022
Review zonder uitnodiging
The best money I have ever spent
The best money I have ever spent. I had been really struggling with blocked ears for almost two weeks, putting in olive oil and hoping the problem would go away. Finally I phoned Hidden Hearing, Derby and was given a same day appointment. The technician who dealt with me was excellent. She explained the procedure and alleviated my concerns. The procedure was painless and the result unbelievable. Thank you to Hidden Hearing Derby.
4 februari 2022
Review zonder uitnodiging
My hearing aids needed repair but cannot
My hearing aids needed repair and I am tole that the parts no longer exist so cant be repaired. I am now told that I have to pay for a new pair despite having one plan insurance cover.
18 november 2021
Antwoord van Audika - Derby
Hi David,
Thank you for your review. I am sorry to hear about your hearing aids and that the parts required to fix your aids no longer exist.
I have forwarded this onto our Customer Service team to investigate the matter further, we will be in touch.
Kind regards,
David - Hidden Hearing
The person who I saw was very helpful
The person who I saw was very helpful. I believe her name was Amandeep Kaur (if I have spelt it wrong please give her my apologies)
She gave me a thorough ear test and asked if I had a smart phone to put the app on. I don't have a smart phone but my wife has so she put the app on hers.
I cannot praise he highly enough.
28 september 2021
always very helpful and pleasant.
9 september 2021
Always helpful and very understanding
Always helpful and very understanding. Everything is explained clearly
Appointments are very good and always on time.
Very pleasant members of Staff.
17 augustus 2021
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