Tracey explained why I have been experiencing issues with my ears, and was very careful when applying the micro-suction machine. The narrow channels in my ears are the issue. But the outcome... Toon meer
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Lees wat reviewers zeggen
Mr Fletcher at Hanover Street always knows how to help and this visit was typical. The little wire on my hearing aid had become different and he knew immediately to replace it. He showed me that it wa... Toon meer
Branch located very central in Edinburgh. -many bus routes pass by the location. Also the train station is bery close. But is is located up some steps -so not suitable for wheel chairs or elderly. S... Toon meer
Such friendly, helpful and accommodating staff. Nothing is too much trouble and they genuinely want to help and solve your problem. Margaret is lovely and welcoming on reception and David is always on... Toon meer
4,7
Uitstekend
91 reviews
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Always friendly professional service.
It is reassuring to know that Hidden Hearing is always there to ensure that everything is working properly.
6 juli 2024
When I arrive made to feel welcome
When I arrive made to feel welcome, & professional at the job they do.
25 juni 2024
Friendliness and put at ease
5 juni 2024
It was a pleasant experience
It was a pleasant experience and I was examined by someone who was very professional and helpful.
30 mei 2024
Friendly, good service
David and Margaret make you feel at ease and are helpful with any problems
23 mei 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
If I could give this company zero stars…
If I could give this company zero stars I would . Last year somebody came to the house to check my mums hearing . He stayed and did a thorough check and we never heard from him again . I phoned hidden hearing and they apologised and said they would be in touch but we didn’t hear from them . Last month I thought I would give them another chance and I phoned them fr my dad who is 90 and struggling . They apologised and explained that we had been visited by a rogue employee who is no longer with them ! I booked an appointment in Haddington for tomorrow 18th April and phoned this morning to confirm . They have no record of the appointment and cannot fit us in after waiting for 2 weeks . Not sure what the rest of the country is like but do not touch Edinburgh
17 april 2024
Review zonder uitnodiging
Antwoord van Audika - Edinburgh - Hanover Street
Thank you for your review. We are sorry to hear of your experience and would like the opportunity to speak with you.
Unfortunately, we cannot reach out to you due to the anonymity of your review but would appreciate it if you could contact our customer services team on 01622 775191 / 0800740 8796.
We are busy today so please do leave us a message if we cannot get to the phone straight away and we will call you back. If you prefer to email, we are available on contact@hiddenhearing.co.uk
Kind Regards
Customer Services - Hidden Hearing Ltd
Excellent service
Really friendly and very professional people. Answered all my questions very well and explained things at each step of the process.
Would definitely recommend to anyone.
11 april 2024
Hidden Hearing Branch Visit For Hearing Aid Repair
Branch located very central in Edinburgh. -many bus routes pass by the location. Also the train station is bery close. But is is located up some steps -so not suitable for wheel chairs or elderly.
Staff are friendly and helpful. The audiologist is well experienced with many years ib the profession and knowledgeable in all aspects of hearing aids. Overall a good experience.
5 april 2024
Professional in appointments made and servicing
Professional in appointments made , and followed up by a relaxed service check and update on my hearing aids.
23 februari 2024
That one is buying not just a hearing aid but also an ongoing programme of monitoring and care
The friendly professional service
24 oktober 2023
Hidden Hearing
My appointment was with David Wilkie he put me at ease and explained all about the hearing aids that I was thinking of buying there was no pressure, I am very pleased with my purchase and would advise anyone to use Hidden Hearing
1 augustus 2023
Review zonder uitnodiging
Visited Hidden Hearing Hanover Street…
Visited Hidden Hearing Hanover Street Edinburgh for wax removal. Andy was extremely helpful and informative. It seems pricey - but the session was really well worth the money. Very impressive technology - and it really has improved my hearing. After very poor service from Amplifon, who have now abandoned Scotland entirely, I’m pleased to have discovered Hidden Hearing, and happy to recommend them.
22 juni 2023
Review zonder uitnodiging
I had a great experience today.
I had a great experience today for my ear wax removal. Andy made sure I was well informed, comfortable and relaxed throughout the appointment. The procedure itself was very smooth and totally painless.
Andy explained before and after what was happening and the results of the procedure.
8 juni 2023
Review zonder uitnodiging
Great experience at Hidden Hearing
Great experience at Hidden Hearing, looked after by Andy at Hanover St in Edinburgh. Helpful, friendly and reassuring.
8 juni 2023
Review zonder uitnodiging
Very professional and friendly from Andy
Very professional and friendly from Andy
13 april 2023
Review zonder uitnodiging
Incredible service and made a huge…
Incredible service and made a huge difference to my hearing. I would highly recommend!
23 februari 2023
Review zonder uitnodiging
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