Grichma and Kerry make a good team in providing a warm welcome backed up by sound expertise and efficient administration. The hearing tests are explained in advance and results are discussed in a clea... Toon meer
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The staff are great. They couldn’t complete the procedure but rebooked me and gave me excellent advice on what to do in the meantime to complete it successfully next time. I have every confidence in... Toon meer
Grishna (?), was very helpful and informative about my father's hearing issues and the use of his hearing aids and how to replace the one he has lost. Excellent service. Friendly, patient and pleasa... Toon meer
The hearing aids I now use have changed my life dramatically as I am hearing so much more after several years of NHS aids. Many thanks to Audika and, in particular to Grichma at their Rugby branch. S... Toon meer
4,8
Uitstekend
130 reviews
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Brilliant experience
What a brilliant experience from the receptionist to Emma who did the wax removal, would thoroughly recommend hidden hearing so kind and considerate and very gentle l, certainly go back next year
22 januari 2026
Review zonder uitnodiging
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The audiologist was very attentive to…
The audiologist was very attentive to my hearing problems excellent service cannot wait for my new hearing aids
8 januari 2026
Antwoord van Audika - Rugby
Good afternoon, Mr Stanley,
Thank you for taking the time to leave your 3-star review and for the very positive feedback provided.
We are pleased to hear that you felt our Hearing Aid Dispenser was attentive to your hearing problems and provided excellent service.
We wish you all the best for your hearing care journey with us.
If we can help at any time, please contact our customer services team on 0800 7408 796 or contact@hiddenhearing.co.uk
Kind Regards
Customer Services
Hidden Hearing Ltd
The audiologist at Rugby was very…
The audiologist at Rugby was very friendly and explained in detail, showing me a scan of my inner ear and exactly what was causing my hearing problem.
6 januari 2026
A very thorough series of audio tests…
A very thorough series of audio tests that led to improved tweaks to my hearing aids. Really good explanations about every step of the consultation. I learned a lot and can hear more clearly.
16 december 2025
Excellent personal service.
Aaron was extremely helpful. I can hear properly first time to 8 years. Old hearing aids chucked in bin. I would thoroughly recommend this company
16 december 2025
Review zonder uitnodiging
They give you straight answers to any…
They give you straight answers to any queries you have and explain everything so you understand easily.
9 december 2025
Very caring in Rugby branch.
Rugby staff always wonderful. Very personable. Been using them for over 20 years since discovering slight hearing loss at 41 due to measles as a child. (It brought on early age related hearing loss). Most of my friends still don’t know. I have better hearing now than others of my age. All thanks to Hidden Hearing.
21 november 2025
Review zonder uitnodiging
Prompt and professional.
Prompt and professional.
And reasonably priced.
What more could you ask?
19 november 2025
Emma was so lovely
Emma was so lovely. She explained very carefully what she was doing and why. I would recommend the business to anyone.
7 oktober 2025
Review zonder uitnodiging
Excellent Service
I arrived in good time, was warmly welcomed by Reception and was seen after a very short wait. My ear wax removal was done in a very professional and friendly way by Emma who I have seen regularly in the past two or three years.
22 september 2025
Thorough testing and review of my…
Thorough testing and review of my hearing great explanation of issues and options that could help. Very impressed.
19 september 2025
Very helpful asked if there was any…
Very helpful asked if there was any problems or any concerns which I am well pleased with them and support I get
9 juli 2025
Painless micro suction procedure and…
Painless micro suction procedure and all the wax removed from my very blocked up right ear. Many many thanks!
11 juni 2025
Skilful vacuum de-waxing work carried…
Skilful vacuum de-waxing work carried out with full explanation at each stage. ‘Normal’ hearing when completed.
24 mei 2025
Fantastic service
Emma was extremely thorough and patient (compared to my experience at another company) she cleared my hearing on the first visit and I will take her advice and book yearly visits. Kerry was most helpful and gave me good advice on my initial call. I have no hesitation in recommending them.
13 mei 2025
Review zonder uitnodiging
Very Professional
Excellent explanation of the process and of the results, followed by a practical demo that actually used the test results.
2 mei 2025
Hidden Hearing Experience
I had an appointment with Emma last week for ear wax removal. This was carried out very professionally with no issues and Emma is brilliant an puts you at ease.
I had an appointment with Hassan Jamil today for a hearing test and this was also carried out very professionally and everything was explained well in a friendly professional manner
10 februari 2025
Review zonder uitnodiging
Although the branch coordinator was not…
Although the branch coordinator was not present,the audiologist managed very well by himself.As on previous appointments,the hearing test was very thorough and I was taken through it,step by step.He answered any questions clearly,that I had.
6 februari 2025
Hassan is very thorough in his exam
Hassan is very thorough in his exam, explains everything ,very happy with my Hearing aids. Hassan is also very helpful and friendly. Kerry is a delight friendly, cheerful and helpful. Regards Trevor Collins
29 januari 2025
Review zonder uitnodiging
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