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3,7

Gemiddeld

TrustScore 3.5 uit 5

10 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 1 van de 5 sterren

I paid $30 for express shipping which…

I paid $30 for express shipping which the seller states ships within 24 hours. 3 days later no shipment, no contact. I had to file a dispute with paypal to get help. NEVER BUY FROM THIS CRAPPY SITE

6 mei 2025
Review zonder uitnodiging
Logo Audiophileshop

Antwoord van Audiophileshop

Hi Joseph,

Thank you for your feedback, and I’m truly sorry to hear you were disappointed with your experience.

I’d like to personally clarify that while we aim to dispatch orders as quickly as possible, our stated dispatch window is within 36 hours—this is mentioned during checkout and in our shipping policy. That said, I completely understand the frustration if there was any confusion or if you were given different expectations.

We also noticed that you may have had a less-than-ideal interaction with our AI chatbot, which can sometimes miss the mark with more nuanced questions. I’m sorry about that—it’s there for convenience but not a substitute for personal service, which is why I reached out to you directly via email to help resolve the situation.

If there’s anything more I can do to make this right or clarify further, please don’t hesitate to get in touch. We're a small, passionate business and always looking to improve.

Warm regards,
Aaron Kaszick
Owner – Audiophile Shop Australia

Beoordeeld met 5 van de 5 sterren

HOLY MOLY

HOLY MOLY! The Gustard X30 from Audiophile Shop Australia BLEW MY MIND! (And a Big Thanks to Aaron!)

Alright, fellow audiophiles, buckle up, because I just had a major audio upgrade thanks to the Gustard X30 DAC, and I'm still reeling from the experience! And a massive shoutout to Audiophile Shop Australia – you guys were fantastic, especially Aaron!

Let's start with the DAC itself. I've been searching for that "next level" sound for ages, and the X30 absolutely delivered. The quad ES9039PRO chips are no joke. The clarity, the detail, the sheer resolution of the audio is just astonishing. I'm hearing things in my favorite tracks I swear I've never heard before. It's like the musicians snuck in extra notes just for me!

The soundstage is HUGE. It's so wide and deep, it feels like the music is happening all around me. Imaging is laser-precise; every instrument has its own distinct space, and you can practically reach out and touch them. The dynamics are explosive, but also nuanced. From the quietest whisper to the loudest crescendo, everything is rendered with breathtaking accuracy.

And the tonal balance? Perfection! No harshness, no muddiness, just pure, unadulterated musical bliss. It's smooth, it's rich, it's engaging – it's everything I've ever wanted in a DAC.

But it's not just about the sound. The build quality of the X30 is also top-notch. It feels incredibly solid and well-engineered. It's a real statement piece in my setup.

And then there's Audiophile Shop Australia, and especially Aaron. These guys were amazing from start to finish. Their website was easy to navigate, the ordering process was smooth, and the shipping was lightning fast. Plus, their customer service was exceptional – Aaron was incredibly helpful with my questions and provided fantastic guidance. It's clear they really care about their customers.

If you're serious about audio and looking for a DAC that will take your listening experience to the stratosphere, look no further than the Gustard X30. And do yourself a favor and get it from Audiophile Shop Australia. You won't regret it!

Seriously, I'm going to be rediscovering my entire music collection for months. This DAC is a game-changer. Five stars all the way! ⭐⭐⭐⭐⭐

3 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Gustard X30 & Other Products

Aaron provided great advise on when I purchased my Gustard X30 DAC. He set up his system so that I could connect my streamer to it and compare the Gustard to the internal DAC on the streamer.

It's not only this experience either, I have purchased other products from Aaron (Power Cables, Co-Ax and USB to name a few) and every time his knowledge, advice and assistance was amazing.

Highly recommended and while you are at it you are supporting a local independent business.

12 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My usual go to store for audiophile gear

My usual go to store for anything audiophile related.
I bought my Moondrop Aria 2021, Aria SE, and most recently Moondrop Paras from here.
There have been a few minor hiccups in terms or communications and stock , particularly with the Paras, but in the end I received my orders in a timely manner.
Site has a wide range of produces, both IEMs and Headphones (especially Moondrop products) and is easy and intuitive to navigate itself.

4 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Scam

Scam! It's been over a month and a half since I ordered from this store and there has been no reply to my messages and no update on the order.

21 oktober 2024
Review zonder uitnodiging
Logo Audiophileshop

Antwoord van Audiophileshop

Hi Fishy Death,
I'm very sorry to hear about your experience and that you've felt ignored—this is certainly not how we operate or what we want for any of our customers.

Please reach out directly to me at info@audiophileshop.com.au or call +61 434 516 440 with your order number so I can look into this immediately

Looking forward to hearing from you so we can make this right!

Beoordeeld met 1 van de 5 sterren

rubbish

It took 1 month and Paypal's intervention to get my money back from an item that they acknowledged that was failed to deliver. Don't buy anything from this company.

Edit:
Order number 7867. I don't want you to send anything to me Aaron, good gesture or not. I have no trust in your ability to solve the issue if the good gesture item fails to deliver again. It's not just a delivery problem. It's a you problem. Your unwillingness to issue refund even when you yourself acknowledged that the item had failed to reach me is why you get a 1 star review. I would've never gotten my money back if PayPal didn't intervene. Imagine if I didn't pay through PayPal but another payment method. You would've just scammed me out of $54. I don't want anything to do with you or your company. Don't bribe me. Won't change review.

31 juli 2024
Review zonder uitnodiging
Logo Audiophileshop

Antwoord van Audiophileshop

Hi PSL,

Update: I sincerely apologize if it seemed like I was unwilling to issue a refund immediately. Unfortunately, once a dispute is lodged through PayPal, we’re unable to process a refund on our end until their review is complete. In fact, the “Issue Refund” button is greyed out during this time, and we’re required to wait for their process to finish before taking any action.

I'm genuinely sorry to hear about your experience. We completely understand how frustrating it is when an order is delayed or not delivered as expected.

Please reach out to me directly at aaron@audiophileshop.com.au with your order number—I’ll personally review the issue. As a gesture of goodwill, I’d be happy to send you a free set of Moondrop Space Travel earphones to make things right.

If there’s anything more we can do, don’t hesitate to get in touch.

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