SCAM COMPANY!!! Do not purchase from them!! I purchased a pair of Taylor Swift pajamas back in December 2024 that I never received, and this company has been charging my credit card $29.99 every two... Toon meer
Bedrijf heeft geantwoord
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I bought my wife a set of Taylor Swift pajamas for Christmas 2024. I just noticed that I’ve been charged $29.99 twice per month since then. Like so many others, I had no idea that this was happening.... Toon meer
Bedrijf heeft geantwoord
Like sooooo many others, I bought a tiny Taylor Swift piano and they charge me $30 twice a month for some "VIP" membership since December 2024 !!! This is fraud and I will have my brother in law who i... Toon meer
Bedrijf heeft geantwoord
SCAM NOTICE! - MAJOR HIDDEN FEES!!! CHARGING $29.99 EVERY TWO WEEKS. I ordered a a pair of Taylor Swift pajamas as Christmas gift in Dec 2024 which I didn’t receive until late January of 2025. Charged... Toon meer
Bedrijf heeft geantwoord
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I ordered some swift PJs as a Christmas…
I ordered some swift PJs as a Christmas gift. I did receive the PJs after Christmas but have been charged 2 additional charges of 29.99 since then. Seems a bit sketchy to hide memberships in the fine print at checkout. Beware
16 februari 2025
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello Douglas,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Why extra charges?
I purchased the Swiftie Pajamas on 12/13. I received them 5 weeks later. Then two additional charges were made without orders being placed. After calling a never going to answer phone, I've sent email to have that taken care of. No response or reply. I will never order from this site again.
13 december 2024
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
SCAM
The company never shipped my initial order and automatically used my credit card information to sign me up for their “VIP membership” without consent
6 januari 2025
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello Brittnie,
Thank you for taking the time to share your feedback with us.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email. We understand your concerns and have gone ahead to cancel your membership as requested.
With regards to the order, you never received we found that the shipment was stuck in transit. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
Should you have any further questions or concerns, please don’t hesitate to reach out immediately. We sincerely apologize for the inconvenience.
Kind Regards,
Aurelle & Bloom Support
Do not buy from this company
Do not buy from this company. I purchased a gift for a friend. Took forever to arrive and mediocre quality at best. Didn’t expect anything great for 29.99 pajamas but the kicker is now they are charging me a 29.99 month VIP membership fee. Total BS. Stay away!
13 februari 2025
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
Deceptive billings.
I made a purchase for the first time and billed for $32.99 on 12/19/2024.
My credit card was billed thrice for $29.99 on 12/31/24, 01/06/25 and 02/12/25 without making any purchases.
The interesting thing was that even though I canceled my card and changed to a different one, they still found a way to bill the new card. This is unacceptable.
12 februari 2025
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello Deji,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.
Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Never received order ANB#16008
I ordered pajamas on 12/16/24. It is now Feb 13 2025 and I still have NOTHING. I have emailed the company three times and they just kept saying "keep checking the tracking" The tracking says it's been in Chicago since Jan 6. I am beyond frustrated and have moved to disappointed. The customer service was nonexistent and I will NEVER order from them again.
16 december 2024
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello Carrie,
Thank you for taking the time to share your feedback. We deeply regret the frustration and inconvenience you have experienced.
Our support team has reached out to you via email regarding this matter. We kindly ask that you respond to their email so we can work together to provide the best possible resolution for you.
We sincerely appreciate your understanding and patience as we address your concerns.
Warm regards,
Aurelle & Bloom Support
Charged 3 times and nothing received...
I made a purchase 07/12/2024 for $108.28 AUS: for Taylor swift PJs and a small piano for Christmas Gifts; neither was received and no email received to confirm the order.
On 21/12/2024 I was charged $49.73 AUS: nothing was ordered, or received! I then cancelled my credit card...
Yesterday, despite cancelling my credit card I was charged another $49.35 AUS, which was apparently for a VIP membership i had signed up for???
I have requested to cancel my 'VIP membership' immediately and provide a refund for the above amounts.
12 februari 2025
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello Nicole,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom
I purchased two Swiftie pianos as…
I purchased two Swiftie pianos on Nov 30 as Christmas gifts. I received no confirmation email so I have no order number anywhere. The pianos arrived on 12/24. I received my credit card statement and am being charged a $29.99 "VIP Membership fee" for just purchasing a product once. Please cancel this membership and refund these two extra $29.99 charges. This is upsetting and a very deceptive way to do business.
28 november 2024
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello Melissa,
Thank you for taking the time to share your feedback. We are very sorry to for any inconvenience caused to you. Upon reviewing our records, we can see that the order confirmation has been emailed to you on Nov 30, 2024.
Additionally, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.
Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm Regards,
Aurelle and Bloom
They stole my credit card information…
They stole my credit card information twice. I have no email confirming my so called “membership” that I was charged twice for. I cancelled my credit card the first time and they somehow got access to my new card which I did not authorize them to use or make any additional purchases on the website. I want this membership cancelled!
ANB#23541
8 februari 2025
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello Jenny,
Thank you for taking the time to leave a review. We are very sorry for any inconvenience caused to you.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.
Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Would not even give one star
Would not even give one star. It has been 21/2 months since my order placed. No notifications, my tracking now says “undeliverable”. I have sent 3 emails with not response. My cc was charged on day of order. I’m really upset!
9 februari 2025
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello Margaret,
Thank you for taking the time to share your feedback. We deeply regret the frustration and inconvenience you have experienced.
Our support team has reached out to you via email regarding this matter. We kindly ask that you respond to their email so we can work together to provide the best possible resolution for you.
We sincerely appreciate your understanding and patience as we address your concerns.
Warm regards,
Aurelle & Bloom Support
I bought the espresso pajamas for me…
I bought the espresso pajamas for me and my daughter. Took so long to receive them. I want to return them because of how long they took to get here and my pajama top arrived dirty. I’ve emailed them multiple times to start a return and have NEVER received a reply. Totally ridiculous.
30 januari 2025
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello Tracy,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you.
Upon reviewing our records, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Do Not Buy From Them!
I’ve been so frustrated with this company not responding to me!? Like other reviews, I ordered pajamas via instagram on the 1st of January, they charged my card immediately and I NEVER got a tracking number, email - no correspondence from the at all! And obviously no pajamas either. I’ve called several times and gotten the same “we’re experiencing high call volume” crap. How are they getting away with this?
1 januari 2025
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello Mary,
Thank you for taking the time to share your feedback. We are very sorry to for any inconvenience caused to you. We can see that your order was booked with no email provided, hence the order confirmation details have been sent out by SMS on January 05, 2025, to the phone number you provided when checking out for your order. From the tracking information, we can see that your order has been successfully delivered on Feb 05, 2025.
Please also note that our support team has reached out to you in regard to this matter, please kindly revert to them if you have any other questions or issues.
Warm Regards,
Aurelle and Bloom
Never Received My Order
I ordered two pair of pajamas from Aurelle & Bloom on December 7, 2024. My credit card was charged that day. So far I have not received one word regarding my order. Weeks ago I left a message for someone to call me back but no one ever did. Then I sent an email weeks ago and never heard back. Not sure what I can do about this.
7 december 2024
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello Meg,
Thank you for sharing your feedback with us. We are very sorry for any inconvenience caused to you with your order.
Our support team has already reached out to assist with this issue, and we kindly encourage you to respond to their message so we can ensure a prompt resolution.
Thank you for your understanding and cooperation. We’re committed to making this right for you and appreciate your patience.
Warm regards,
Aurelle and Bloom
60+days and still nothing
Product was ordered on December 9th. We are in February and I still don't have my product. I've sent multiple emails requesting my product, with response times over 2 weeks Just letting me know that they will be on the way. Just today, I now have an updated tracking that says the product was delivered yesterday. Although I work from home, no delivery phad been made. This is a scam company do not give them your money. You can get these same pajamas on Amazon with next day delivery
6 februari 2025
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello Jodi,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
No Merchandise, No Tracking, No Customer Service
This site seems to be the only way to get Aurelle and Bloom to respond. I ordered 4 pairs of pjs on January 1 and got an email that they had shipped on January 5. And it has been crickets since then -- no tracking, no merchandise, and ZERO customer service. ANd no one answers the phone. I sent a third email to them today and just got this: "Thank you for reaching out to Aurelle & Bloom! We’ve received your request and want to assure you that our team is here to help. Due to an increased volume of support inquiries, it may take up to 5–7 business days for one of our support agents to get back to you...." It was followed by a list of links to their site, VIP store, tracking site, etc. All USELESS.
My order ANB#40859 shipped on January 5 -- It has been 30 days and I have gotten NO updates nor my package. The tracking number AM607068318CN yields no information whatsoever: No shipping info for your order yet.
Aurelle and Bloom, where is my order???
6 februari 2025
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello Ellen,
Thank you for sharing your feedback with us. We are very sorry for any inconvenience caused to you with your order.
Our support team has already reached out to assist with this issue, and we kindly encourage you to respond to their message so we can ensure a prompt resolution.
Thank you for your understanding and cooperation. We’re committed to making this right for you and appreciate your patience.
Warm regards,
Aurelle and Bloom
Aurelle and Bloom Hidden Fees
I bought my daughter a piano from Aurelle and Bloom. I received my bank statement and I was charged for a VIP membership. I never signed up for a membership. I have never even received an e-mail from this company. I can't believe they would have this hidden charge to customers.
5 februari 2025
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello Ashley,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.
Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
53 Days - No Product
Today is day 53. This is my 3rd review because this is the only forum that these guys will respond to me. I've emailed their CS through the website - CRICKETS. I've emailed their address they gave me below in my last review, 2 weeks ago - CRICKETS.
My order has now been sitting in Dallas distribution center since:
3 Jan, 2025 04:24 - Dallas TX Distribution Center, Express Leaving Processing Center [US Dallas TX Distribut]
Order #: ANB#24500
Tracking Number: AM606781624CN
Can't use "holidays" as your excuse anymore. You owe me a product. Either figure out how to contact the distribution center and get it to me, or overnight me a new one. This was supposed to be a gift and you guys royally screwed it up.
These guys are just a scam.
4 februari 2025
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello Ross,
Thank you for taking the time to share your feedback. We deeply regret the frustration and inconvenience you have experienced.
Our support team has reached out to you via email regarding this matter. We kindly ask that you respond to their email so we can work together to provide the best possible resolution for you.
We sincerely appreciate your understanding and patience as we address your concerns.
Warm regards,
Aurelle & Bloom Support
My advice is do NOT order from this…
My advice is do NOT order from this company due to NO Customer Service and unexplained additional charges.
My order was placed January 1, 2025.
My credit card was charged on January 3rd.
January 27th I tried calling Aurelle and Bloom. They do not answer the phone and instruct you to email.
January 26th sent email requesting status of my order
January 29th sent another email
Order was received January 30th.
January 16th my credit card was charged $29.99 for reasons unknown.
February 3, 2025 unable to contact Aurelle and Bloom
February 3rd contacted my Bank
1 januari 2025
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello Leslie,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused and sorry for the delay in response.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.
Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Wrong size and zero refund/replacement
I ordered an XL Taylor Swift pajama set for a gift. It arrived after Christmas, that was fine, but I received (Jan6, 2025) a large instead of x-large. I immediately emailed every way I could find how to return and get what I ordered or a refund. I have emailed 5 times since. Today, Feb 2, 2025, I received information saying I could not get a refund on sale items. Zero solution to the fact they sent me the wrong size to start. Lesson learned.
Update: the reply from them is a lie. We had numerous emails back and forth. They finally refunded my $29.99 joining fee when I said I would contact my credit card to dispute the charges. I was also offered a discount on future purchase. As if...
I still have the large (when an xl was initially ordered) without any solution. They tell me I cannot be refunded the purchase because it was on sale. Well...send me what I ordered. Not that challenging. If you are out of the size, refund the purchase.
1 februari 2025
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello Jill,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting with this matter and providing you with the best resolution.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
This company is a scam
This company is a scam. I ordered a set of pajamas on December 23rd and never received them. After 10 emails to the company requesting a refund, the only response has been that there are no refunds on sale items. I NEVER RECEIVED THE PRODUCT.
I left a previous Trust Pilot review and they wrote back (probably a bot response) to reach out to customer support and they would take care of it.
5 emails later and still no response
30 januari 2025
Review zonder uitnodiging
Antwoord van Aurelleandbloom
Hello Teri,
Thank you for taking the time to share your feedback. We deeply regret the frustration and inconvenience you have experienced.
Our support team has reached out to you via email regarding this matter. We kindly ask that you respond to their email so we can work together to provide the best possible resolution for you.
We sincerely appreciate your understanding and patience as we address your concerns.
Warm regards,
Aurelle & Bloom Support
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