AustralianSuper Reviews 

If it were possible to give minus 5 stars for Australian Super I certainly would!

*Awful customer service,
*Difficulty getting information and communication responses from Australian Super,
*Delays well beyond reasonable; seemingly belligerent,
*Suspected fraudulent action by Australian Super, seemingly stealing funds.

Reading other views mirroring this awful, improper and dishonourable actions from Australian Super - it would be great to see a Class Action against this awful unethical company - there is something seemingly criminal going on here with Australian Super and they should be held to account.
Australian Super shouldn't be able to get away with mistreating their customers and customers money. This is wrong and must stop. Hold Australian Super to account.
May people see these reviews and never join Australian Super.

Worst Customer Service, they make it very difficult for the Financial advisers to get the information about clients. For any work, they take too long to provide the information. They take too long to upload the Third Party Authority on Clients' accounts. They simply hold the information and takes too long to provide it to the advisers.
If there is an urgency to get some information, then also they won't provide any information. They don't care about their customers. I will never recommend Australian Super to any of our clients'. WORST Super Fund, WORST Customer Service.

I have been with the Australian Super since 2016. They have over-charged me insurance premiums as "blue collar" for 6 years when actually I am always "white collar".

THE ABSOLUTE WORSE CUSTOMER SERVICE

Difficult from start to finish. This is just the latest bad interaction as after having enough, I try to move funds out, to a self managed fund. Meanwhile they're making it as difficult as possible. Its been lockdown so needed to find a way to get them all the additional documentation without going to get certified - as hello 'lockdown'! After much back and forth, finally agree to them checking the Voting Registry and receiving copies of passport with selfies and copy of SMSF selfie. This is all approved by a supervisor while i'm on the phone (this is my 3rd call and has taken a very long time.).

Then wait a couple of weeks only to get another, sorry, we can't rollover your money as we're missing information - and listing back all the information that was provided and checked by a supervisor. Call and said, well now lockdown is over, can i go and get certified copies. What a joke. They want to make it as hard as possible to leave. WIth their high fees and total lack of service, I can't wait to leave.

I got injured and went to the doctor to get scans, doctor did a great job found out I had a few lower back injuries but I kept getting injured and realised there was more to the injury, after many months and many additional treatments I find out I also had a hernia from working underground concrete in the mining industry, AustralianSuper have so far refused to back pay me to the time of my injury in June 2020,instead only payingme to February when the hernia was finally diagnosed, their income protection staff are paying me well less than half of my pre injury income. I currently can't afford to rent my own home and pay my bills and due to covid I have not been able to get the surgery and am struggling to find work I can do due to the injuries.
They have since I complained to the regulatory body said they will take up to an additional 90 days to review my case..so if they actually pay me correctly I will have been without a living income for almost a year and a half, including the 90 day review
I strongly suggest people move to another superannuation business as this organisation doesn't look after long membership.
I've written emails and spoken to them many times including sending then rental properties to demonstrate that the money they are giving me would only cover rent..
Seriously disappointing..

I have been with the Australian Super since 2016. They have over-charged me insurance premiums as "blue collar" for 6 years when actually I am always "white collar".

I emailed them several times and chatted online to request them to refund me the 6 years they over-charged. They refused to refund me saying "by default" they use "blue collar" and that I should have updated in form. When I asked them to provide evidence of "blue collar" I filled in and proof of them advising me to update, they didn't reply. Instead the rep was going around circles and refuse to refund. Such service is shocking and over-charging me for 6 years without providing me with proof is disgusting!! Australian Super will rip you off!! Don't bother to use them!!!