Autel Robotics Reviews 51

Les avis négatifs que je lis me semblent étranges. Je n'ai jamais eu aucun problème depuis plus d'un an avec la fiabilité de ce drone. Il est très au point, il a une excellente tenue dans le vent en montagne, et réalise d'excellentes photos 20Mpix et d'excellentes vidéos hyper stables, pour peu que l'on prennent la précautions d'installer les fitres ND correspondants aux conditions de lumière vives surtout en montagne. L'évitement d'obstacle est parfaitement sécure aussi.
Je n'ai que du positif, désolé !

I bought an EVO lite Plus and paid for a warranty,
AND my drone crashed. And they replaced it and gave me all this extra stuff. So it took a while but definately
was with the warranty. So my experience was Great!!!

I fly and teach with Autel drones but am considering moving back to another product where support answers questions and cares about the customer. I have asked support for information more than a year and never hear back from them. It is no wonder that people looking for drones go to DJI.

Fuyez cette marque de drone!
Avril 2023 mon drone s’est déconnecté et j’entends clairement un rotor forcé puis le drone est déstabilisé pour finalement taper sur le toit a une hauteur de 60m et s’écraser par terre. Leurs drones et application ne sont absolument pas fiables. Maj du firmware 1.8.2 qui cause des déconnexions intempestives du drone même à 3m de soi avec un signal gps fort! Encore heureux que j’étais dans mon jardin quand j’ai voulu refaire le test de vol et que le drone n’a pas fini sur la tronche des gens. Leur application, alalah que dire : il n’y a rien de bon. La traduction misérable, la voix de l’opérateur de l’app degueulasse, impossible de récupérer les logs de vol sur iPhone car app mal désigné qui empêche de cliquer sur le bouton télécharger. J’ai déclaré mon litige à PayPal pour obtenir un remboursement. J’aurais du aller voir les commentaires sur Trustpilot avant d’acheter :/

Autel was a gamble for me as I've bought many DJI products over the years. I has cause to have to send my drone back for repair, to Germany as that was the service centre for the UK. They came back with a ridiculous diagnosis of its a write off and we offer you a new one fot €1099. A new complete package would only be €100 more! I declined such stupidity and asked that they return it. They then proceeded to mess up the customs declaration causing me to incur a £51 import tax fee!! Back to DJI for me who offer a very different customer experience. I would give them zero if I could.

Really wish the quality of this drone was better. After having issues with the DJI apps not working on my Android phone I decided to try Autel. I got the EVO 2 lite+ and it flew great on the first flight. After that it just went downhill. Constant issues with connection problems, if I was able to even get it up in the air it would only be able to reach a mile before having connection issues again. The flight before I sent it into repair it started to fight me and veer off course before crashing into the snow bank. They updated the firmware and are now sending it back but customer service was being reticent about answering my questions like if I would need to send it in every year for firmware updates. Still no response. I will definitely never buy from Autel again. I really wanted to like this company too.

Bought an EVO 2 pro V3 with SE Controller. Then purchased the Smart Controller which wouldn't link. Autel support were unhelpful,rude, threatening said if you don't like it then go post it So I'm happy to oblige The Smart Controller bought individually does not automatically connect to any Autel V3 drone DON'T buy it

Ho acquistato un evo nano+. Sono soddisfatto del drone in generale e del comparto fotografico. L'aspetto negativo è che l'active track non funziona

I recently purchased an Autel lite drone and had a terrible experience. On the fifth main flight, the drone crashed after initiating a return-to-home (RTH) function. After nearly 2 weeks of back and forth with Autel, they finally agreed to repair the drone under warranty. It took over 10 weeks to get the repaired drone back, and when I received it, I was surprised to find a bill from UPS for £48, stating that I needed to pay import duty. This is untrue, as I bought the drone in the UK. I ended up paying the bill just to get my drone back. This experience was terrible, and I have never had this issue with DJI drones.
I give 2 stars since it did get repaired not for customer experiance.

They cancelled my 1199$ order (#26022) for fraud suspicion, but did not refund me !
I tried to contact them many many times but they never answer, so they basically stole me 1199$.

These Drones are JUNK!! The batteries suck and they don't support their products. I spent over 1500 on their drone, case, and accessories and they told me to pack sand (for lack of better terms). It also went nuts on me and caused damage to my neighbors house. Their drones are a liability and they will get you sued. They are dangerous and should not even be legal. I insure drones as I am in the aviation insurance business and I will NEVER insure one of these. Junk! Don't buy one! Get a DJI or something that a company stands behind.

This company has horrible customer service. My evo nano plus fell from the sky without warning. Initiating legal proceedings as the don't respect the warranty against defects. It is now for more than 2 months in Germany. They will not repair it. I will see them in Court. Stay away from this miserable company.

Le plus merveilleux , c'est que leur site-boutique n' a que des avis positifs !!!!

I purchased the AUTEL EVO NANO+ drone from an excellent retailer called WEX Photo Video, in June 2022.
(I have given seperate review for WEX on Trust Pilot).
I was torn between the obvious DJI Mini Pro 3 and the AUTEL EVO NANO+.
Then with the help of you tube reviews, my mind was made up, and this quick comparison will show why.
I felt the whole world seemed to be going for the obvious Drone by DJI, but I decided to give AUTEL
a chance, as they were making an incredible effort, and not only does the Autel Drone look awesome, in white,
(other colours available), but the video quality is much better, with a slightly larger CMOS/CCD 0.781" in comparison to the DJI Mini 3 Pro 0.769", both drones are 249gms to make them more useable in the UK,
the diagonal spam of the Autel is 253mm compared to its' rival at 247mm, both have a range of 6km,
and the Autel has a f1.9 lens compared again to its' rival of f1.7 lens, and interestingly enough,
live-view for the Autel is 2.7k/30fps, compared to the DJI which is 1080/30fps.
So, having received the package from WEX for the Autel Evo Nano+, I set up the Autel AIR app on my phone, charged both the drone and the remote control unit using the supplied cables, and was ready for action.
(The Evo Nano+ also comes with 2 pairs of extra blades, 4 extra screws, and all the extra cables needed to make it compatible with
Iphones, and Samsung Android variants, including a long USB-C to C cable for connecting remote control unit to a large tablet.)
Upon enabling the APP on my phone, I ticked "allow USB connection to enable the Autel Air App", and then turned on the drone, carefully away from obstacles, and within a few seconds, the Autel Air App, recognised the drone, and registered it, and asked me if I wanted to do a firmware update, which I said 'Yes' to.
(Don't forget, when you do say YES to a firmware updated, make sure your phone, your remote control and the drone are FULLY charged, and never turn any of the 3 items off during a firmware update).

Then I took drone outside in garden, and did a compass calibration (using the settings on the app),
then using the controller joysticks, (position 4pm and 7pm) started the drone motors.
It was so easy to control too, left joystick, (acscend, descend, rotate left, rotate right),
and right joystick, (forward, backward, move left, move right).
Despite all the many extra functions, this was all I needed as a beginner, along with the return to
home button on the app or on the controller.
I am utterly delighted with the Autel Evo Nano+ drone, and have no regrets. The video quality on the
SD card is amazing, and I felt so much more confident using it, having had a much heavier DJI Pro 4 several years ago, which (despite having a 1 inch cmos/ccd), I had to sell quickly as these became
illegal in the UK.
So overall, give the Autel Evo Nano+ a go in favour of the rival, as Autel have gone several steps beyond for the same price.
In the event of you needing extra blades/properllors (due to the odd accident with trees etc), these can
be ordered from Autelpilot.uk, £9 for 2 pairs of blades, or from ebay, £11 for 4 pairs of blades, (but
the latter takes a month from China).

There is one thing to be really really careful about, when changing blades/propellors, it is very easy
for your screwdriver to slip, while undoing or attaching blades, and this screwdriver can slip into the finely wound coils of one of the 4 motors - so take great great care.

Immoral unethical company that sold me an X star premium drone then discontinued support on it and batteries production shortly thereafter. They refuse to make the batteries making the drone inoperable and those batteries could easily be made and sold so people did not need to throw out their perfectly good drones. They did this on purpose. They simply NEVER answer their phones never in last two years. Horrible company too to bottom and inside and out. No different than the guy that owns a gym and sells people 5 year extended gym memberships the day before he closes his doors! Call the Washington State Attorney general office and report them.

I got my autel evo 2 pro just over a year ago and the video and stills are amazing, I went with this over DJI because of there bad customer service record, but about 6 month's ago it developed a fault in the gimble so sent it to be repaired, got it back seemed ok, then just after Christmas it developed another fault in the gimble, got in touch but the communication from them as been unacceptable and in turn it as gone over its 12 months, I ask for a replacement and they said no because it had gone over the 12 months, I had also taken out there care package which is meant to put your mind at rest, there care package also includes replacing the drone should anything go wrong with it, I reached out to them well with in the 12 months but because of there poor communication issues it looks like I am going to be a victim due to a technicality, they have offered to repair it again but 2 faults in less than a year is not giving me confidence in there system and I feel they should replace it, these drones are not cheap and if they want to be a competitor in the drone market they need to look after their loyal customer's which in turn will protect the brand, going by my experience so far I wouldn't recommend them, and you have only got to look at there reviews on here to understand why they have a very poor score, Autel you need to wake up as you are falling behind the competition and take notice of our reviews, I am still waiting to hear back from them on this issue, if I get a result I will update the review but there is no telling how long that will be considering there poor communication

I was blown away by their customer service after I bought my EVO in late 2018 and really liked the aircraft, but more recently I noticed a distinct shift in the quality of customer service. Both times I sent the EVO in for repair, it came back with the gimbal protector not fully snapped into place, so the gimbal was bouncing around during shipment. I let them know after the 2nd time this happened and got no response.

Most recently, ALL 4 of my batteries became "faulty" for some strange reason and all technical support could tell me was to properly dispose of them. I guess that means the $100. batteries have a 3 year lifespan, but it would have been nice if they could have at least offered to sell me new batteries. I wasn't contacting them for advice on battery disposal, I need a functional drone.

As for the aircraft, I have to point out the lack of control with EXP curve settings, which from what I could tell, the EVO II is similarly hampered by. The specs of the EVO II are impressive but without the ability to tune stick input curves, recording smooth video is more difficult than it needs to be.

Great products but Autel are about to change their chips which will make current (v1) EVO drones, Live Deck and Smart Controller incompatible with the incoming v2 models. Before buying current v1 products in mid-2021 onwards, ask vendor to confirm in writing what your upgrade options are going forward.

I'm very surprised about the negative customer support reviews! Because my experience is the opposite.
I contacted them for focus issue, the guy (Gian) responds quickly and the whole process the same guy.
After providing some pics/video with the problem, I had to ship it to Germany, without costs for me, because they provide a shipping label. I had the drone within 2 weeks back home and the problem was solved. Strong points are all the time the same customer service representative, who response quick. Also give updates. No shipping costs and quick repair. I also like this drone and it's possibilities.

I have have bought Drone Evo 2 Pro from store in USA in January 2021. It Has arrived to UK after 3 days.
No issues with quality everything works perfectly until system upgrade in March and my hell started from here.
After upgrade gimbal just has died and was no way to fix it at home.
I have called Autel in USA and they redirected me to German service of Autel trading under name VITECH GMBH.
After 2 weeks and lots of hassle Vitech has send me post label and i have sent drone to them.
2 weeks later spoken by online chat with service support and they told me drone has been fixed and is ready to come back to me .
Label was dated 23/04 but posted on 29/04.

UPS started changing delivery date again and again and after 7 days i have call from them as my parcel has been hold due to missing document SAD3 for imported good from Germany to UK
Online support of Vitech trying to help but no one in his office bother to give detail to UPS and clear this parcel.
I have wrote many emails, try to call but no solution at all. I have emailed service manager also but silence and no help. UPS now charge £13 a day for storage.
Right now i have no choice just ask for refund of $1400 or replacement of new one and avoid Autel service in Germany forever.
2 months later i have no drone and no chance to take it back.