Good informations provided by their sales team prior to purchase. Pump/filter came quick and the quality is great. Highly recommend
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Lees wat reviewers zeggen
We had purchased a Heat Exchanger for our above ground pool and having set it all up we had an E6 error Bearing in mind this was 3.30 on a Friday before the Bank Holiday the gentleman video called us... Toon meer
Bedrijf heeft geantwoord
I cannot recommend David highly enough. From my very first phone call, when I was looking for advice on the best and most efficient way to heat my above ground pool, he was incredibly knowledg... Toon meer
As always one phone call and I get what I need professional staff knowing what there talking about, a real person thats always happy to help, could not go anywhere else. After sales support will alwa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Automated Environmental Systems
Geschreven door het bedrijf
The fastest growing area of our business is swimming pool equipment, specifically swimming pool heat pumps. We have helped thousands of customers find cost effective heating solutions for their pools, a heat pump can save you up to 80% on the cost of heating your pool compared with traditional heating methods.
We also supply pumping stations, ranging from small tanks for dealing with surface water to large complex builds for commercial, industrial, building and renovation projects.
We are able to source a vast range of pumps from most major manufacturers, so whether you need a drainage pump, sewage pump, booster set, engine pump or a specialist pump that can handle chemicals or hot water, we have the solution for you.
Automated Environmental Systems provide preventative servicing, emergency response breakdown and repairs for sewage pumping stations, storm water pumping stations and effluent pumping stations. VISIT OUR WEBSITE
Contactgegevens
Unit B, Anglian Lane, IP32 6SR, Bury St Edmunds, Verenigd Koninkrijk
- +441284658770
- sales@automatedenvironmentalsystems.co.uk
- automatedenvironmentalsystems.co.uk
4,9
Uitstekend
1K reviews
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Good, old fashioned customer service
Good, old-fashioned customer service.
You get to speak to a human who is knowledgeable, listens, understands and advises expertly.
The kit I bought was exactly what I needed, and recommended by AES.
8 juli 2025
Antwoord van Automated Environmental Systems
Hi Terry, thank you for your feedback and recommendation, we're always more than happy to help when we can, thanks also for the five star review :)
Kind Regards,
The team at AES
Antwoord van Automated Environmental Systems
Hi, thank you for your five star review :)
Kind Regards,
The team at AES
Great range in stock
Great range in stock, good prices, Super fast delivery and great tracking information form the courier (albeit pull not push)
11 juli 2025
Antwoord van Automated Environmental Systems
Hi Mike, thank you for your feedback and your five star review :)
Kind Regards,
The team at AES
Antwoord van Automated Environmental Systems
Hi Stephen, always happy to help, thank you for your five star review :)
Kind Regards,
The team at AES
Responsive, professional, knowledgeable and helpful
Every time we ask for help these guys are just brilliant. This time I sent in a photo of a broken part as I had no idea what it was called. Incredibly helpful. Thank you!
2 juli 2025
Antwoord van Automated Environmental Systems
Hi Louise, more than happy to help whenever we can, glad we could help out with the broken part, thank you for your five star review :)
Kind Regards,
The team at AES
Great service payed for my product and…
Great service payed for my product and delivered next day amazing customer service very kind
2 juli 2025
Antwoord van Automated Environmental Systems
Hi, glad to hear your product was delivered next day as expected, always happy to help, thank you for your five star review :)
Kind Regards,
The team at AES
Antwoord van Automated Environmental Systems
Hi Stephen, always happy to help, thank you for your five star review :)
Kind Regards,
The team at AES
IX22 Swimming Pool Heater
IX22 Swimming Pool Heater, the order was easy, next day delivery, had an issue with size of water input and output only 50mm connection provided, part missing to reduce to 1.5", very helpful missing part sent out same day for next day delivery, highly recommend this company.
3 juli 2025
Antwoord van Automated Environmental Systems
Hi Dionne, thanks for your feedback, apologies that the reducers were missing, but pleased to hear that we were able to resolve this quickly for you. Thank you so much for your recommendation it is much appreciated :)
Kind Regards,
The team at AES
Antwoord van Automated Environmental Systems
Hi Sylvia, glad to hear your delivery was received next day as expected, thank you for your five star review :)
Kind Regards,
The team at AES
First class company to deal with
First class company to deal with. No previous dealings and Simon could not have been more helpful, professional and a pleasure to deal with. Will definitely be using them again. 5*
23 juni 2025
Review zonder uitnodiging
Antwoord van Automated Environmental Systems
Hi Alex, thank you so much for your kind feedback, it was a pleasure to be able to help you. Thank you for your five star review :)
Kind Regards,
Simon and the team at AES
Helpful and informed
Nick was very helpful in sorting out a query we had about a pool bypass kit and how to install the kit. Sent us a diagram by email following a useful telephone conversation.
We have now installed a bypass kit and are delighted it’s fully working. Thank you for your help.
6 juni 2025
Antwoord van Automated Environmental Systems
Hi Graham, thank you so much for your kind feedback, it's great to hear that you are now up and running - if we can be of any future assistance, please let us know :)
Kind Regards,
The team at AES
Excellent products and service
AEG and Simon have been consistently excellent – both in terms of the products they’ve supplied and the service during and after fulfilment. They’re all also genuinely nice people and I strongly recommend them.
17 juni 2025
Review zonder uitnodiging
Antwoord van Automated Environmental Systems
Hi Richard, thank you so much for your kind feedback, it's easy to say but we do genuinely care about the service we provide, so it's great to hear when we meet our customer's expectations. Thank you for your recommendation :)
Kind Regards,
Simon and the team at AES
Great Service
Great service from the outset. Communication was spot on, and the engineers that attended were informative and pleasant. Cant fault anything from start to finish.
17 juni 2025
Review zonder uitnodiging
Antwoord van Automated Environmental Systems
Hi Paul, thanks for your feedback on your recent service visit, glad to know we provided a high level of service for you, we will pass your comments back to our service team :)
Kind Regards,
The team at AES
Antwoord van Automated Environmental Systems
Hi Lee, always more than happy to help, thank you for your five star review :)
Kind Regards,
The team at AES
Antwoord van Automated Environmental Systems
Hi Richard, always more than happy to help, thank you for your five star review :)
Kind Regards,
The team at AES
AES have been fantastic
AES have been fantastic. From helping me get the right thing to helping me make sure I get the most from it! Very very helpful. Highly reccomend.
12 juni 2025
Review zonder uitnodiging
Antwoord van Automated Environmental Systems
Hi David, Always happy to help, thank you for your recommendation and your five star review :)
Kind Regards,
The team at AES
Fantastic support
Fantastic support before, during and after our purchase. Simon was very helpful recommended what we needed for our current setup, and even after when we were having a few teething issues he was always on hand to assist
13 juni 2025
Review zonder uitnodiging
Antwoord van Automated Environmental Systems
Always happy to help before, during and after a purchase, thank you for your feedback and your five star review :)
Kind Regards,
Simon and the team at AES
The immediate response and the answers…
The immediate response and the answers to me questions were very quick. Even when i called, i got an immediate solution
28 mei 2025
Antwoord van Automated Environmental Systems
Hi, always happy to help, thank you for your feedback and your five star review :)
Kind Regards,
The team at AES
Fantastic customer service from AES
Purchased a Remora i15 Inverter heat pump last year (2024), but when I fired it up this year I was getting a flow rate error.
Emailed AES and much to my surprise I had a response immediately! As this was a bank holiday weekend I was pretty impressed.
I spoke to Simon at AES who arranged a video call to investigate the issue. We tried many things including manually triggering the flow switch (which worked). Simon walked through all of the pipework and even did some calculations on my pool pump flow rate.
After an hour or so, the error remained, but Simon suggested sending out a replacement flow switch, even though it appeared to be working ok when triggered manually.
New part arrived which was straight forward to replace and result!!!! It was all working!
I cannot thank Simon at AES enough, not only did he spend an hour on a bank holiday weekend supporting me, but also issued a replacement part free of charge in good time. This is fantastic customer service! Many Thanks!
30 mei 2025
Antwoord van Automated Environmental Systems
Hi Mike, thank you for your great feedback, we're always happy to help whenever we can - we know that issues with equipment don't keep to office hours! Thank you for taking the time to leave a review of your experience with our after sales, it is very much appreciated :)
Kind Regards,
Simon and the team at AES
Antwoord van Automated Environmental Systems
Always happy to help, thank you for your continued custom and your five star review :)
Kind Regards,
The team at AES
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