Knight Frank Reviews 6.109

I am extremely dissatisfied with the service I have received from this company. My experience has been both frustrating and distressing, and I feel compelled to raise a formal complaint.

Each time I have contacted this organisation, I have been passed from one agent or department to another, with no clear answers or accountability. It is evident that there is a lack of communication and coordination between the teams, as no one appears to have the necessary information or authority to assist me properly.

Recently, I returned home after a long day at work to find that I had been issued a Section 21 notice without any prior warning or explanation. This came as a complete shock, particularly as I have not been informed of any fault on my part. The situation has caused me significant stress and anxiety, especially given that I have an ongoing health condition which has worsened since receiving this notice.

Despite making several attempts to seek clarification, I have been unable to get a straightforward answer to a simple and reasonable question—whether I am permitted to vacate the property before the eviction date in order to avoid paying an additional month’s rent. Instead, I have been left going in circles, repeatedly explaining my situation to different individuals without resolution.

This level of service is unacceptable. I expect a prompt, clear, and accurate response to my query, as well as a proper review of how my case has been handled. No customer should have to endure this level of confusion and lack of support during such a stressful situation.

Knight Frank is managing the renting of my London apartment. The service is absolutely superb, professional and immediate. My customer manager, Shantel Sikanartey, gives personal attention, acts proactively and has always been thorough for my best interests. I give this service a five star and recommend it 100%.

I am particularly grateful to Hanna Beck, who was always open and happy to help us in our search, with valuable advice on the market and proper and updated knowledge of the procedures and regulations.

Katie was very helpful during my search for a rental property. She really went above and beyond to help me

I was informed early in the renewal process by Mandy and always received prompt and useful information.

Mandy took the time to explain where we were in the process and gave me confidence in the outcomes

My experience was truly exceptional, thanks to the professionalism and dedication of the staff who handled my property. Their expertise and attentiveness put me at ease, allowing me to confidently select a tenant. I was particularly impressed by their proactive approach, which gave me peace of mind knowing that rent payments would be made on time, every time.

Lety was very responsible at work, which allowed me, the tenant, to complete the check out process smoothly. She was patient, meticulous, and attentive during the communication.

Identified a buyer within 5 minutes of our house being marketed to Knight Frank's list, excellent communication to us and chasing of the chain throughout the process.

The KF team are incredibly friendly, very professional and go out of their way to communicate throughout the process. I thoroughly recommend Isabel - she is great!

Annabelle is knowledgeable and awesome at what she does . She’s answers all our questions promptly and accurately allowing us to take proper actions . Thank you Annabelle

Andy

Knight Frank promised a fast and efficient service and they delivered. Lovely people to deal with!

Great experience working with Jordan Cook and Walid Javadi. They coordinated and managed seamlessly the move-out of the existing tenants and the move-in of the new tenants. Current tenants left some of their furniture behind and they managed that handover to the new tenants with a very clear and detailed documentation between all parties involved. Kudos to them and thank you for your help in this. Much appreciated.

I’ve had the pleasure of working with Shantel Sikanartey as our Account Manager at Knight Frank, and I can confidently say she has been exceptional in her role. Shantel consistently demonstrates a high level of professionalism, responsiveness, and attention to detail, ensuring that every aspect of our account is handled smoothly and efficiently.

Her proactive approach and clear communication make a real difference. Shantel is also highly approachable and reliable, which makes collaboration both easy and enjoyable.

What truly stands out is her commitment to delivering excellent service. She goes above and beyond to ensure that expectations are not only met but exceeded, and her dedication has had a tangible positive impact on our experience.

I am based on HK and Knight Frank is managing my property. Mandy from Renewals and the whole team have been very professional and responsive.

The team was very cooperative and was impressed with the fast and efficient way in which they handled my transaction especially the return of my holding deposit.

Hollie Jones is fantastic at being a property manager. Any time I have any issues, whether big or small, she has been available, approachable, remedied problems swiftly, and has been a pleasure to deal with.
Having rented for 15+ years, it stands out that Knight Frank works with the utmost professionalism and would be my preferred estate agent to rent with in future.

I have rented with Knight Frank since 2020, and everything was fine until recently. They agreed to allow an early surrender in December, with the landlord agreeing to February marketing and a March start date. (I paid 6 months in advance). They purposely did not market my flat in February and told me that until another two-bed was occupied, my flat would essentially not be marketed or be open to any viewings.
Luckily, the flat they were prioritizing did get a tenant late February, but I had to wait a whole month. By the way, the flat they prioritized had a March 9th start date, when I told them months ahead—in mid-february—that the flat would be vacant.
Now it is March, they are doing viewings*,** and the agent has the audacity to tell me that another two-bed is taken**,** but not mine, as mine is part of their "viewing tours"—so no independent treatment for my flat like the one mentioned above.*
After 6 years of renting with them, the level of respect and treatment has been very poor.

Ever since I purchased my property and given it to Knight Frank as managing agents, they have always given me top notch service. The team assigned to me, Ms. Molly Major and Mr. Jordan Cook went above and beyond the necessary needs to see that my requirements are met. They are truly one of, if not the best in the property management industry.

Beth was friendly, responsive and professional: a real joy to work with.