Autumna Reviews 

142
TrustScore 4.5 uit 5

4,6

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I turned to them when I needed help in locating help with finding a care home for my mother. Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week fou... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I placed a request in Autumna abd they were extremely resourceful and offered various options and could reacted wert efficient and prompt manner 🙏 thank you

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I was pleased with the response l received from Autumna. I was contacted by several institutions very quickly. In the end we decided against respite care and thought we would manage as a family, but w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Ouderenzorg
  2. Woonzorgcomplex
  3. Consumentenadviescentrum
  4. Bejaardentehuis

Geschreven door het bedrijf

Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

142 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,6

Alle reviews

(142)

39 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Fantastic company

Absolutely fantastic website and after service. Any one looking for a care home should use Autumna

3 april 2025
Review zonder uitnodiging
Logo Autumna

Antwoord van Autumna

Thank you so much for your lovely comments Tracey and so pleased to hear your views on our service. We are here for you should you need us again in the future!

Beoordeeld met 5 van de 5 sterren

They worked well for me

They managed to get me a lot of responses from local care homes

31 maart 2025
Review zonder uitnodiging
Logo Autumna

Antwoord van Autumna

Hi Yvonne and thank you very much for leaving us a review. We understand that choosing the right home is a very important decision and are glad that we were able to help you get in touch with local care homes.

Beoordeeld met 5 van de 5 sterren

Gold star

They found the information I needed almost immediately. Gold star.

20 maart 2025
Review zonder uitnodiging
Logo Autumna

Antwoord van Autumna

Hi Laura, thank you for your lovely review. We're thrilled to hear you found the information you needed quickly. We appreciate the gold star :) thank you. If you need further assistance please don't hesitate to reach out to us.

Beoordeeld met 5 van de 5 sterren

Having a list of local care homes and…

Having a list of local care homes and availability prices very helpful 😀

20 maart 2025
Review zonder uitnodiging
Logo Autumna

Antwoord van Autumna

Hi Karen, thank you so much for your review. We're really pleased to hear you found our list of local care homes and pricing helpful. Please let us know if you need further assistance. We're always here to help :)

Beoordeeld met 5 van de 5 sterren

I contacted Autumna after seeing them online

I contacted Autumna after seeing them on line when I looked up cares as I'm not happy with the ones social services have given me they responded quickly to my request for information asked all the right questions with no pressure for an answer and the reviews are good too

14 maart 2025
Review zonder uitnodiging
Logo Autumna

Antwoord van Autumna

Thank you so much for your lovely review. We are thrilled to hear that you appreciated our quick response and pressure free approach. Please do not hesitate to reach out to us, we're always here to help.

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience, easy to use, great information and support if required. No forceful sales team or

10 februari 2025
Review zonder uitnodiging
Logo Autumna

Antwoord van Autumna

Thank you for such a great review Sarah! we are so pleased to hear that you found our service so helpful and we are always here should you need us again.

Beoordeeld met 4 van de 5 sterren

Kept in touch with new properties and…

Kept in touch with new properties and extend the geographical area

23 maart 2025
Review zonder uitnodiging
Logo Autumna

Antwoord van Autumna

Thank you for your kind review. We are glad to hear that you appreciated our efforts in keeping you updated. If there is anything else we can help you with, please reach out to us. We're always happy help.

Beoordeeld met 5 van de 5 sterren

Prompt response and relevant useful information given to us at a difficult time.I filled in Autumna's enquiry form on…

I filled in Autumna's enquiry form on line and got a response within minutes. They provided a list of six care homes in our area. I contacted two, one was full and was for dementia patients only but the other had a vacancy and we arranged a visit.

6 maart 2025
Review zonder uitnodiging
Logo Autumna

Antwoord van Autumna

Many thanks for your feedback. I hope the visit goes well and please be sure to get back in touch if you need assistance again in the future.

Beoordeeld met 5 van de 5 sterren

Respite Care First Contact

All the relevant information was in one place and easily accessible. Using the contact details I received responses and arranged visits quickly to suit me and my patents. The support and follow up, after my initial enquiry. Was very good and helpful.

17 maart 2025
Review zonder uitnodiging
Logo Autumna

Antwoord van Autumna

Hi Jeff, thank you for leaving us such a lovely review. We are thrilled to hear that you had such a positive experience with us and found our service so helpful.

Beoordeeld met 5 van de 5 sterren

Autumna listened…

Autumna listened to me and my requirements and came up with good suggestions. Friendly follow-ups offered further help.

16 maart 2025
Review zonder uitnodiging
Logo Autumna

Antwoord van Autumna

Hi Gillian, thank you so much for the kind review and we are so pleased to hear that you found us helpful and friendly. We are always here should you need us again in the future.

Beoordeeld met 5 van de 5 sterren

Empathetic and Informative

Roni was incredibly kind when helping me explore care options for a loved one, taking the time to send me very thorough emails with all the information we'd discussed and more. Her knowledge was invaluable. Thank you, Roni!

31 januari 2025
Review zonder uitnodiging
Logo Autumna

Antwoord van Autumna

Hi and thank you for your lovely review. It is so rewarding for our Client Support Team when one of our clients takes the time to show their appreciation!

Beoordeeld met 5 van de 5 sterren

FollowingSearching for retirement living my contact with Autumna l…

Following my contact with Autumna l received relevant information from a number of organisations dealing with retirement properties. Some of them l would not have thought to contact myself

12 maart 2025
Review zonder uitnodiging
Logo Autumna

Antwoord van Autumna

Hi Lois, thank you so much for your feedback. We are really pleased to hear that you found our service so helpful.

Beoordeeld met 5 van de 5 sterren

Excellent independent source of advice…

Excellent independent source of advice - they cannot solve all your problems as the area of residential/ nursing care and social care in general is a mess - but they can help you navigate it. My mother into one of the homes that they made me aware of. I'd seen some on their list and been unimpressed but did not know about this one and they've been brilliant with my mother (who can be quite challenging). Thanks.

22 februari 2025
Review zonder uitnodiging
Logo Autumna

Antwoord van Autumna

Hi there, thank you very much for the great review and we are thrilled to hear that we helped you navigate what can be a rather tricky area and that you found a home for your mother. All the best and we are here anytime :)

Beoordeeld met 5 van de 5 sterren

When a relative needed help quickly

When a relative needed help there seemed to be so many companies to look at. By using Autumna, they quickly provided a shortlist, in our area, offering hourly rates. I considered 4 of the companies online, leading to meeting 2 of them. Our favourite was appointed in just a week.

21 februari 2025
Review zonder uitnodiging
Logo Autumna

Antwoord van Autumna

Really pleased to hear this Alan and a great example of what we are all about! Helping families find care exactly when they need it! Always here Alan should you need us in the future.

Beoordeeld met 4 van de 5 sterren

My Wife’s health is going through a bad…

My Wife’s health is going through a bad phase and my time is taken up with looking after her. As soon as the situation improves I will contact you. Thanks for your patience.

27 februari 2025
Review zonder uitnodiging
Logo Autumna

Antwoord van Autumna

Really sorry to hear this Brian. Really hope things improve and know that we are here if you need us.

Beoordeeld met 5 van de 5 sterren

Just the fact that you keep in touch…

Just the fact that you keep in touch with any changes and news,thank you.

26 februari 2025
Review zonder uitnodiging
Logo Autumna

Antwoord van Autumna

Hi Barbara, thank you for a lovely review. It's really important to us to hear how people who use our service are getting on and to keep you updated. Glad you find it useful! :)

Beoordeeld met 4 van de 5 sterren

Very helpful with sending us…

Very helpful with sending us information and following up.

10 februari 2025
Review zonder uitnodiging
Logo Autumna

Antwoord van Autumna

Hi Clodagh, very glad to hear that you found our service so helpful- please do come back to us at any point if you need any further help or advice :)

Beoordeeld met 5 van de 5 sterren

Comprehensive details of local homes provided

I searched for care homes in my locality and was pleasantly surprised by tge amount of detail provided for each care home together with a short list which was particularly useful in view of tge number of homes in the full list.

1 februari 2025
Review zonder uitnodiging
Logo Autumna

Antwoord van Autumna

Hi Tom- really pleased to hear that you found our service so helpful and please come back to us anytime if you need us!

Beoordeeld met 5 van de 5 sterren

A great start to finding a Care Home

I was looking for help in finding a Care Home and I used Autumna. They responded quickly to my enquiry. Looking for a Care Home is a difficult process and one that needs to be taken slowly and carefully. Autumna were helpful but not at all pushy. I am not at all certain now what radius/distance I selected. Not all the suggested Homes were suitable because of this - so think about how far you are prepared to travel to see your loved one - there and back. 10-15 miles may not seem much but when you double it to get back home - that's a fair distance and time. We learn as we go along - check out the status: residential or nursing, nhs funded, weekly costs, whether they require a deposit, a set monthly "allowance" for extras costs (hair, chiropody etc..). Talk to people you know, they may be able to recommend a Care Home - or the reverse.

31 januari 2025
Review zonder uitnodiging
Logo Autumna

Antwoord van Autumna

Hi Kit, thank you for taking the time to leave a review and I am glad to hear that we have been helpful in starting your search for a home. Like you mentioned, it is important to consider location and other features of a home and requirements when deciding which home is the right fit. Please do let us know how you get on with your search or if there is anything else we can do to assist you. All the best.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer