Autumna we’re amazing. It is hard accepting and then finding care solutions for your parents. I found Autumna to be kind, caring and very knowledgeable. Very helpful navigating these unknown waters... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... Toon meer
Bedrijf heeft geantwoord
Excellent independent source of advice - they cannot solve all your problems as the area of residential/ nursing care and social care in general is a mess - but they can help you navigate it. My mothe... Toon meer
Bedrijf heeft geantwoord
I have used Autumna twice now, once for my Mum and just recently for my Godfather. On both occasions I was looking for quite specific places. Autumna called me to go through the requirements over the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.
Contactgegevens
Park House, 89 Warwick Park, TN2 5ET, Tunbridge Wells, Verenigd Koninkrijk
- 01892 335 330
- info@autumna.co.uk
- autumna.co.uk
4,6
Uitstekend
134 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
You were very friendly and very helpful…
You were very friendly and very helpful every step of the way, I wouldn't have got where I wanted to be without your help, I had no idea where to go who to phone until i saw you name and what you did, I never looked back with your help so thank for everything, my partner is all booked in to stay at a home you recommended to give me the time I need for what I have to do, so once again thankyou.
9 mei 2026
Review zonder uitnodiging
Antwoord van Autumna
Thank you so much for your lovely feedback Frank. We're so glad that we were able to help you navigate your search and find a home for your partner. We're wishing you both all the best and we're always here if you need any further assistance.
Avoid
Very helpful and keen for you to sign up. But no leads which is what they promised. Care providers need to stop signing to referral sites. They are not impartial, lack industry knowledge and don't work. I agree, they are a scam.
8 april 2026
Review zonder uitnodiging
Antwoord van Autumna
Hi Michelle,
Thank you for taking the time to share your feedback.
I’m sorry to hear that your experience hasn’t met your expectations. We understand how important meaningful, high-quality referrals are for care providers using platforms such as ours.
We have contacted you to review your account and would welcome the opportunity to discuss this further. We would like to check that your profile is correctly set up, to help maximise visibility for referrals and enquiries from potential care seekers.
We aim to be transparent about how enquiries are generated and shared through our platform, and we appreciate that different providers may have different experiences depending on their location, the services they are able to offer, current demand, and profile setup. Our Customer Experience Team is always happy to review these factors with you to ensure everything is working as effectively as possible.
If you’re open to a call with our Customer Experience Team, please respond to our request for further information or email us at provider.support@autumna.co.uk.
Kind regards,
A very useful helping hand
At a somewhat traumatic time and trying to operate at some distance, (440 miles from mother), Autumna gave, prompt, useful and accurate information and were always on hand to help.
6 april 2026
Review zonder uitnodiging
Antwoord van Autumna
We are thrilled to hear that you found us so helpful at a time when things were difficult for you. We are here anytime should you need us and I hope things have got better for you both.
Help when help's needed
I am grateful to be able to talk with someone who is not biased and appreciates my need for information and has a lot to give
26 maart 2026
Review zonder uitnodiging
Antwoord van Autumna
Thank you so much for your kind words Gayle! We’re delighted to hear that you felt supported and well-informed. We always aim to provide unbiased guidance, and we’re so glad it made a difference. Please reach out if you need us, we’re always happy to help.
An online enquiry provided a useful…
An online enquiry provided a useful shortlist of care homes to suit my elderly mother’s needs.
25 januari 2026
Review zonder uitnodiging
Antwoord van Autumna
Thank you for your feedback Robert and we're really please to hear that you found the shortlist useful in finding the right care home for your mother. Please be sure to get back in touch if you need any more assistance or support in the future.
Excellent for urgent care sourcing
I needed urgent care for my sister and Autumna provided me with several options immediately and the company I chose had a carer coming out within 48 hours. She is also very good which is a real bonus
7 januari 2026
Review zonder uitnodiging
Antwoord van Autumna
Thank you so much for taking the time to provide this feedback and your kind comments Jane. We’re delighted to hear that we were able to find the care you needed for your sister. Providing clear information and timely support is always our priority. Should you need any advice or support in the future, please don't hesitate to get back in touch.
Dealing with permanent homes for family…
Dealing with permanent homes for family is so hard but reading reviews and detailed accounts made my visits easier. Still havnt decided which home to use.
12 december 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you for your feedback Valerie. We know how difficult it can be finding the right home, but we are glad that we have been able to help you with your search. Please feel free to reach out if there is anything else we can do to help you.
Very helpful and informative!
11 november 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you for taking the time to leave your feedback Mrs Wilson. We are really pleased to hear you found the information we sent so helpful. Please do not hesitate to get in touch if there is anything else we can do to assist you further.
Be specific in your needs, or the needs of your loved ones
Having gotten lost in the Social Services beauracracy, while looking for a suitable care home for my Mum, I was so happy to have options sent to me with "vacancies available". This cut out a lot of red tape and saved traipsing my poor Mum around only to be told " there's a waiting list". Saved me time, and had a reply from a lovely care home the family were happy with especially my Mum .
16 november 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you for your lovely review Mrs Thomas. We’re really pleased we could make the search easier and help you find a care home that your mum and family are happy with. If you need any further support, we’re always here to help.
I found this company very helpful
I found this company very helpful. They helped me find a lovely care home for my mum. They have kept in contact with me and have also left it open that if i need any further assistance or questions answered they will be willing to assist me.
4 december 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you so much for this lovely feedback Karen. We are delighted that we helped you find the right care home for your mum and as you mentioned, we are always here for you in the future if you need any more help or guidance.
Excellent help at a difficult time
27 oktober 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you for your feedback. It's really heartening to learn that we were able to support you through a difficult time and please be sure to get back in touch if you need any further assistance in the future - we're always here to help.
The helpful comments and listings made…
The helpful comments and listings made the choices so much easier for care
27 oktober 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you so much, Anne. Your feedback means a lot, and we’re so pleased we could make the process of choosing care simpler for you. We're always here to help.
Very helpful and friendly
They were very quick to respond when I made inquiries about a place I was interested in, and followed up to make sure I received further information regarding it.
8 november 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you for your kind feedback Julia. We’re delighted to hear that you found our team helpful and responsive. Providing clear information and timely support is always our priority. We really appreciate you taking the time to share your experience. Always here when you need us.
I had the most wonderful support and…
I had the most wonderful support and advice , if you ever need someone to steer you through difficult times then Autumna are the company to go to . No pressure just genuine help .
15 oktober 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you so much for your kind words Dee and for taking the time to leave your feedback. We are so pleased to learn that we were able to support you and please do come back to us if you need any more assistance or support in the future - we are always here to help.
Useful consolidator of retirement options
Found a number of retirement options of which I was not previously aware.
3 november 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank for taking the time to leave your feedback Paul. We're really pleased to hear you found a number of retirement options through our website and if there's anything more we can do to help, do feel free to reach out.
Very friendly and warm when discussing…
Very friendly and warm when discussing your needs. Also the follow up to check on any progress is a nice little support to help you find accommodation.
4 november 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you for your feedback Paul. We are so pleased to hear that our team have been so supportive and helpful during your search. Please do not hesitate to get in touch if there is anything else we can do to assist you.
I found the search easy to do
I found the search easy to do, had a chat with the lady who called who was friendly and understanding. I was emailed a list and most of those care homes also emailed details to me. I've been offered further support if I need it but it wasn't pushy.
11 oktober 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you so much for your kind words Meryl. We’re thrilled to hear that you found our search process easy and that your care advisor was friendly and supportive. It’s great to know that the information we provided was helpful and that you felt supported without any pressure. We’re always here if you need any further assistance, and we really appreciate you taking the time to share your experience.
Plenty of suggestions
19 oktober 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you for your feedback Anne. We're really pleased to hear you felt supported with plenty of suggestions. If there's anything more we can do to help or if you'd like further guidance, feel free to reach out.
The homes I visited left a very good overall impression on me. Welcoming and informative with warm atmospheres.
The homes I visited left a very good impression on me.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you for your feedback. We are so pleased to hear that your visits went well! Please do not hesitate to get in touch if we can be of any more assistance.
Care Home selection
Made what felt like a daunting process much more manageable as it enabled me to narrow down my options. They were very quick to respond to my request and I had my Dad settled into a Care Home within ten days of using Autumna. Would highly recommend.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you so much for your review Paula. We are so pleased we could support you to find a care home for your dad. We hope he has settled in and everything is going well. Wishing your father all the best, we are always here if you need any further support.
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