I turned to them when I needed help in locating help with finding a care home for my mother. Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week fou... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I placed a request in Autumna abd they were extremely resourceful and offered various options and could reacted wert efficient and prompt manner 🙏 thank you
Bedrijf heeft geantwoord
I was pleased with the response l received from Autumna. I was contacted by several institutions very quickly. In the end we decided against respite care and thought we would manage as a family, but w... Toon meer
Bedrijf heeft geantwoord
I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.
Contactgegevens
Park House, 89 Warwick Park, TN2 5ET, Tunbridge Wells, Verenigd Koninkrijk
- 01892 335 330
- info@autumna.co.uk
- autumna.co.uk
4,6
Uitstekend
142 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful and friendly
They were very quick to respond when I made inquiries about a place I was interested in, and followed up to make sure I received further information regarding it.
8 november 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you for your kind feedback Julia. We’re delighted to hear that you found our team helpful and responsive. Providing clear information and timely support is always our priority. We really appreciate you taking the time to share your experience. Always here when you need us.
I had the most wonderful support and…
I had the most wonderful support and advice , if you ever need someone to steer you through difficult times then Autumna are the company to go to . No pressure just genuine help .
15 oktober 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you so much for your kind words Dee and for taking the time to leave your feedback. We are so pleased to learn that we were able to support you and please do come back to us if you need any more assistance or support in the future - we are always here to help.
Useful consolidator of retirement options
Found a number of retirement options of which I was not previously aware.
3 november 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank for taking the time to leave your feedback Paul. We're really pleased to hear you found a number of retirement options through our website and if there's anything more we can do to help, do feel free to reach out.
Very friendly and warm when discussing…
Very friendly and warm when discussing your needs. Also the follow up to check on any progress is a nice little support to help you find accommodation.
4 november 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you for your feedback Paul. We are so pleased to hear that our team have been so supportive and helpful during your search. Please do not hesitate to get in touch if there is anything else we can do to assist you.
I found the search easy to do
I found the search easy to do, had a chat with the lady who called who was friendly and understanding. I was emailed a list and most of those care homes also emailed details to me. I've been offered further support if I need it but it wasn't pushy.
11 oktober 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you so much for your kind words Meryl. We’re thrilled to hear that you found our search process easy and that your care advisor was friendly and supportive. It’s great to know that the information we provided was helpful and that you felt supported without any pressure. We’re always here if you need any further assistance, and we really appreciate you taking the time to share your experience.
Plenty of suggestions
19 oktober 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you for your feedback Anne. We're really pleased to hear you felt supported with plenty of suggestions. If there's anything more we can do to help or if you'd like further guidance, feel free to reach out.
The homes I visited left a very good overall impression on me. Welcoming and informative with warm atmospheres.
The homes I visited left a very good impression on me.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you for your feedback. We are so pleased to hear that your visits went well! Please do not hesitate to get in touch if we can be of any more assistance.
Care Home selection
Made what felt like a daunting process much more manageable as it enabled me to narrow down my options. They were very quick to respond to my request and I had my Dad settled into a Care Home within ten days of using Autumna. Would highly recommend.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you so much for your review Paula. We are so pleased we could support you to find a care home for your dad. We hope he has settled in and everything is going well. Wishing your father all the best, we are always here if you need any further support.
They were very persuasive when they…
They sounded very convincing when they first reached out, promising to find clients for my homecare company for £39 a month. Unfortunately, it’s been a year now with no results — it feels like a scam. I was never given any documents to sign or review. When I called to cancel, they said I had agreed verbally to a one-year contract and insisted I must pay for the whole year. Please be cautious — don’t fall for it, as they will only take advantage of you as a new provider
8 oktober 2025
Review zonder uitnodiging
Antwoord van Autumna
Hi Florence, thank you for taking the time to share your feedback. We’re really sorry to hear you felt disappointed with the experience, and that there appears to have been some sort of misunderstanding, but we’re glad we had the chance to speak to clear this up and clarify how our service works. Our goal is always to connect providers with genuine care enquiries, and we’re pleased you received a good number during your time with us. We wish you all the best going forward and appreciate your update to the review.
They were very persuasive when they…
They were very persuasive when they first contacted me, assuring me they could find clients for my homecare company for £39 a month. Its' been a year now with no results-just a scam. I never signed any agreement or received any documents to review. When I called to cancel, they claimed i had verbally agreed to a one year contract and insisted I must pay for the entire year. Definitely a scam. Pls dont listen to them. They will drain you out.
8 oktober 2025
Review zonder uitnodiging
Low cost option's on a limited budget.
Autumna provided me with plenty of choices within my budget. I was surprised to see what is available, especially during these challenging economic times. The staff have been very helpful and I anticipate that I will find what I'm looking for fairly soon. Mr. Bridge
6 oktober 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you very much for your review and we are really pleased to hear that you have identified some suitable options. Here if you need us!
Made me aware of local agencies with no…
Made me aware of local agencies with no pressure
26 september 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you so much for your review. We're really glad we could support you in finding the right care option. If you need any more assistance or support, we're just a call away.
Our experience with Autumna has been…
Our experience with Autumna has been great. When we didn’t know where to turn we received a list of care homes with our specified area very quickly and were offered support every step of the way. My mum is now settled in a lovely care home and couldn’t be happier.
20 september 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you so much for your kind words, Denise. It means a lot to know we could support you during such a challenging time. Hearing that your mum is now settled and happy in her new home is truly heart warming. Supporting families through moments like this is at the heart of everything we do. Wishing you both all the very best.
These guys are amazing
These guys are amazing. There are so many care homes out there at all different prices, it's difficult to know where to start.
Autumna did the hard work for me and sent me a list of potential homes within an hour.
Even better, I was able to get my mother into respite care the following day.
I'm not sure I'd been able to do that on my own.
3 september 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you so much for your kind words! We're thrilled to hear that we were able to make such a difference when you needed support. Helping families find the right care quickly and confidently is exactly why we do what we do. Wishing your mother all the best in her respite care, and we're always here if you need us again.
At a very stressful time after a…
At a very stressful time after a serious fall, we were helped to find a suitable safe new home for mum. From our initial enquiry, quick response and great support, my mum was settled in her new place within 2 weeks and loving it. Thankyou for all the support.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you so much for your kind review Katherine. We're truly grateful you entrusted us during such a challenging time. Helping your mum find a safe and welcoming new home is exactly why we do what we do, and hearing that she’s now settled and loving it brings us great joy. We’re here for you anytime, and we wish your mum continued comfort and happiness in her new home.
Autumna made things simple
Autumna made our search much easier with targeted approach and from there one lead led to another and we found the ideal retirement home for my parents.
23 juni 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you for sharing such positive feedback Sinduja. We’re truly delighted to hear your parents have found an ideal retirement property, and it’s wonderful to know our approach helped guide your journey. We hope they’re settling in comfortably and enjoying their new home. It means a lot to us that we could support you during such an important time. We wish your parents continued comfort and happiness in their new home.
Lovely staff and beautiful surroundings
Lovely staff and beautiful surroundings
11 augustus 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you for your feedback Wendy. We are so pleased we were able to help find your ideal retirement property and that you are enjoying your new environment. Another happy client!
Autumna really help come up with a shortlist
I have used Autumna twice now, once for my Mum and just recently for my Godfather. On both occasions I was looking for quite specific places. Autumna called me to go through the requirements over the phone. They then went away to research and came up with an appropriate shortlist. They really made the process much easier on both occasions.
2 augustus 2025
Review zonder uitnodiging
Antwoord van Autumna
Thank you so much for your lovely review Deborah. We're really glad we could support you in finding the right care options for both your mum and your godfather. It means a lot to hear that our team made the process easier for you, that's exactly what we're here for. If you ever need us again, we're just a call away.
Care needs for the future.
I am looking for options for care in the future.
This company is knowledgeable for finding the right carers for my needs.
24 augustus 2025
Review zonder uitnodiging
Antwoord van Autumna
Hi Stephanie, Thank you for your lovely review. We're so pleased to hear that you found our team knowledgeable in helping you explore future care options. It's our goal to match every individual with the right support. We're here if you need further assistance.
A very prompt shortlist produced…
A very prompt shortlist produced coupled with very fast contacts from the Homes shortlisted.
Just ease up a little perhaps on the follow up. Decisions for me as a client for this is a necessarily slow process. Just cut a little more slack for us after initial stages.
17 juli 2025
Review zonder uitnodiging
Antwoord van Autumna
Hi Pete, thank you so much for your valuable feedback! We’re delighted that you found the shortlisting and initial contacts quick and helpful. We understand finding the right care solution takes time, and we appreciate your need for space in the process.
At the same time, we want to ensure our clients always feel supported throughout their journey. Follow-ups are an essential part of our approach, as they allow us to check in, address any questions, and offer guidance when needed. Many of our clients have shared that they appreciate the extra touch of care and attention as they weigh their options.
If you require further assistance please do not hesitate to contact us. We're always here to help.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.