Avax rent a car Reviews 

229
•
TrustScore 4.5 uit 5

4,4

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Location: 10/10 Just cross the road from the airport, and you're at the car rental office. Couldn't be more convenient! Cars: 10/10 I was lucky enough to receive an upgrade to a brand-new 2... Toon meer

Beoordeeld met 5 van de 5 sterren

Renting with AVAX I recommend! it was really easy; the information is accurate since the beggining. All the information in their web is what you'll get. We took the car in Croatia Downtown and droppe... Toon meer

Beoordeeld met 4 van de 5 sterren

The car was quite new and ran well! The agent was helpful, professional and courteous. The cost was considerable, however. Avax seems to be as good as Hertz and the the other better known car rental... Toon meer

Beoordeeld met 4 van de 5 sterren

Highly recommended. We had booked a large van for a group trip with luggage across Croatia, but a few days beforehand, they called to let us know the requested vehicle had broken down—something c... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Autoverhuur

Geschreven door het bedrijf

Avax rent a car is a Croatian car rental company with offices in Split, Dubrovnik, Zagreb, Zadar, Omiš and on Korčula Island, including pickup at Split, Dubrovnik, Zagreb and Zadar airports. We serve travellers from across Europe and beyond who want to explore the Dalmatian coast, the islands and the national parks on their own schedule. What you can expect from us: Clear pricing. The price you see when you book is the price you pay. Every rental includes unlimited mileage, basic CDW insurance and theft protection, and no hidden fees are added at pickup. A deposit that fits you. Choose our Start, Medium or Premium insurance package. With Premium, our most popular option, no deposit is required at all. Cross-border travel to Montenegro and Bosnia and Herzegovina is included free. Airport pickup that actually works. At Dubrovnik Airport our office is a 150 m walk from the arrivals gate, across the main road. At Split Airport an Avax representative meets you at the terminal and drives you to our office, about one minute away. At Zadar Airport we hand over the car inside the terminal. Free cancellation. Cancel any time before your scheduled pickup for a full refund. Support when you need it. 24/7 roadside assistance is available throughout your rental, and our team answers on +385 95 823 5060 or bookings@avaxrent.com. Our website is available in 21 languages so you can book with confidence in your own language. Browse our fleet, from compact city cars to family SUVs and vans, and reserve online in minutes. We read every review here. Tell us what went well and what we can do better.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

229 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 60% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,4

Alle reviews

(229)

32 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Quick and easy!

Quick and easy to take care of the papers, reliable car.
Very happy with the service!

12 september 2023
Review zonder uitnodiging
Logo Avax rent a car

Antwoord van Avax rent a car

Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our service quick and easy, and that you are happy with the reliability of your car. Your satisfaction is our top priority, and we appreciate your kind words. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Thank you for choosing us!

Beoordeeld met 5 van de 5 sterren

A smooth experience with Avax

We had a really smooth process with Avax. Elvira was really helpful, getting in touch by WhatApp a day before we arrived so we had her contact details. She was waiting for us at the terminal in Split and took us to their office (a 5 minute drive away). We dropped the car back with Petra in Dubrovnik which went equally as well. We had the full insurance cover, which meant they took it back without an inspection.

14 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

After reading all the horror stories…

After reading all the horror stories online about car rentals in Croatia I was really doubting to rent a car. However after I found Avax (Split airport), I was really convinced. They were online all the time to answer my questions while I was booking. At first sight it looks more pricey than other car rentals but after reading the reviews from those places it was definitely cheaper at the end. Didn’t need to leave a deposit with full coverage, the transfer of the car went very smoothly and quick. The car was super clean and new. They were very responsive, flexible, available and nice! The car pick up is 2 mins drive from the airport but they picked us up and dropped us off again at the airport. Overall the experience was really good. If i ever go back to Croatia again, would definitely rent here again. Definitely recommend!

10 augustus 2023
Review zonder uitnodiging
Logo Avax rent a car

Antwoord van Avax rent a car

Thank you for taking the time to share your experience with Avax. We are delighted to hear that Elvira and Petra provided you with excellent service during your car rental process in Split and Dubrovnik. We strive to make the process as smooth and convenient as possible for our customers, and we are pleased that you found our full insurance cover beneficial.

We appreciate your feedback and look forward to serving you again in the future.

Best regards,
Ante

Beoordeeld met 5 van de 5 sterren

Flawless rental…

I Used Avax last week for my holiday in Croatia. Lovely car and seamless the whole way, couldn't recommend enough. Not needing a credit card is a huge convenience. Thank you Avax I will use you again in the future

20 augustus 2023
Review zonder uitnodiging
Logo Avax rent a car

Antwoord van Avax rent a car

Thank you for taking the time to share your positive experience with Avax during your recent holiday in Croatia. We are delighted to hear that you found our service seamless and convenient, especially appreciating the fact that no credit card was required.

We are committed to providing excellent service to all our customers, and we look forward to welcoming you back in the future. If there is anything else we can assist you with, please do not hesitate to reach out.

Thank you once again for choosing Avax.

Warm regards,
Ante

Beoordeeld met 5 van de 5 sterren

Everything's fine

Everything's fine. I highly recommend this company.

8 augustus 2023
Review zonder uitnodiging
Logo Avax rent a car

Antwoord van Avax rent a car

Thank you for your positive feedback and recommendation! We are delighted to hear that you had a great experience with our company. If you ever need any assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

Beoordeeld met 5 van de 5 sterren

Muy recomendable.

Muy recomendable.
No disponíamos de tarjeta de crédito para alquilar y ellos lo hacen sin tarjeta de crédito. Nos dieron un coche superior al que habíamos contratado. Tanto el checking como el checkout rápido y fácil. Lo recomiendo. Muy buen trato.

5 augustus 2023
Review zonder uitnodiging
Logo Avax rent a car

Antwoord van Avax rent a car

Agradecemos sinceramente su recomendación y sus amables palabras. Nos complace saber que pudimos satisfacer sus necesidades al ofrecerle un servicio sin necesidad de tarjeta de crédito y proporcionarle un coche superior al contratado. Nos esforzamos por brindar un proceso de checking y checkout rápido y sencillo para la comodidad de nuestros clientes.

Gracias por confiar en nosotros y por recomendar nuestros servicios. Esperamos poder atenderle nuevamente en el futuro.

Atentamente,
Ante

Beoordeeld met 5 van de 5 sterren

Perfect car rental experience in Zagreb airport

We had an extremely good experience from booking to check-out.
During booking procedure, the customer service has always promptly and kindly answered my very specific questions about terms and conditions via the site chat, helping me to make my choices consciously. This is absolutely not a common feature among car rental, because I tried to contact so many of them before receiving clear answers. With Avax booking is transparent and easy and the payment is totally postponed at the pick up moment. Furthermore they allow to pay with debit cards, which is also rare among croatian rental services.
The company really tries its best to meet customer's needs. I had asked for a specific car model within the category I had chosen(which is generally not possible), because we needed a big trunk, and they gave me just that model. We met Eugen at the airport parking area and after a few minutes we were ready to start our trip. He has been available to help us all along our holiday, being professional and also funny. I totally recommend Avax if you need to rent a car in Zagreb.

31 juli 2023
Review zonder uitnodiging
Logo Avax rent a car

Antwoord van Avax rent a car

Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you had an extremely good experience from booking to check-out with Avax. We strive to provide transparent and easy booking procedures, prompt customer service, and flexibility in meeting our customers' needs. It's great to know that we were able to assist you in choosing the right car model and that Eugen provided professional and friendly service throughout your holiday. Your recommendation means a lot to us, and we look forward to serving you again in the future. Thank you for choosing Avax for your car rental needs in Zagreb!

Beoordeeld met 5 van de 5 sterren

Great communication and fast response…

Great communication and fast response via phone and messengers. They had few cars in stock, so we got option to choose and even got free upgrade which made our trip even more comfortable.

The car itself is clean and full tank ready to conquer the road.

You made our first experience with car rent smooth and easy as possible. Thanx for that!

16 juni 2023
Review zonder uitnodiging
Logo Avax rent a car

Antwoord van Avax rent a car

Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our communication and fast response times via phone and messengers. We strive to make the car rental process as smooth and easy as possible for our customers.

We are glad that you found the selection of cars satisfactory and that the free upgrade made your trip even more comfortable. It is great to know that the car was clean, well-maintained, and ready for your adventure with a full tank of gas.

We appreciate your kind words and thank you for choosing us for your first car rental experience. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

Best regards,
Ante

Beoordeeld met 5 van de 5 sterren

Prezzi e servizio ottimi

Prezzi ottimi, possibilità di pagare senza carta di credito e servizio impeccabile del ragazzo che lavora lì, che ci ha offerto anche il passaggio al terminal quando abbiamo riconsegnato la macchina.

28 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

No complaints

Everything was perfect. Nobody tried to get more money out of me than necessary as apparently other companies do. Prices are fair. I parked the car incorrectly at their place and gave it back too late and we just communicated via WhatsApp and it was all no problem. They’re relaxed, trustworthy and friendly. I took the highest insurance and I didn’t have to pay any deposit. Would definitely recommend.

22 juni 2023
Review zonder uitnodiging
Logo Avax rent a car

Antwoord van Avax rent a car

Thank you for taking the time to share your experience with us. We are delighted to hear that everything went smoothly during your visit and that our team was able to assist you in a relaxed and friendly manner. We always strive to provide fair prices and transparent service, so it's great to know that you felt well taken care of.
We appreciate your recommendation and look forward to welcoming you back in the future. If you have any further feedback or suggestions for improvement, please don't hesitate to reach out.

Warm regards,
Ante

Beoordeeld met 5 van de 5 sterren

Great - I recommend them

Hired a car in Korcula Town and returned it to Dubrovnik. Avax are very cost-competitive and the whole experience of booking, collecting and returning was very easy. There was also good, helpful and friendly communications from their team during the whole rental period.

16 juni 2023
Review zonder uitnodiging
Logo Avax rent a car

Antwoord van Avax rent a car

Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our car rental services cost-competitive and that your overall experience, from booking to returning the car, was easy and seamless.

We strive to provide excellent customer service, so we are pleased to hear that our team's communication was helpful, good, and friendly throughout your rental period.

We appreciate your business and look forward to serving you again in the future.

Warm regards,
Ante

Beoordeeld met 5 van de 5 sterren

Une agence sérieuse

Réservation effectuée sur internet sans problème, pas de surprise sur les tarifs qui sont présentés en toute transparence, et bonne communication avec le personnel serviable et accommodant. Le modèle réservé était bien celui qui a été mis à disposition. Cette agence paraît très professionnelle et sérieuse.

27 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best car rental company in Split

After reviewing all other car rental companies available from split airport I was very unimpressed with the horror stories regarding additional charges all unlegit. We eventually went with Avax as they only had good reviews and can confirm they were brilliant. We were greeted directly at the airport by Elvira Lampalov who was in contact with us by email and whatsapp before and during our visit. She was brilliant and the service was impeccable. Would recommend to anyone, thank you.

21 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect service

Very good experience in Dubrovnik! Responsive staff (reply to the emails in a minute), no hidden fees, also there is a possibilty to take a car without any deposit and credit card. We received new car without any damage! :) no extra charge for the border crossing.
Very good webpage - very easy to book a car online and read all conditions. Good prices :)

Very very recommended!

24 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company

The company were friendly and responded quickly when questions showed up before the rentalday. It was easy to fill out the forms online. They have a meeting point in Podstrana so we didn't have to go far to pick up the car. Everything worked out really well. I can surely recommend Avax Rent-A-Car!

16 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I recommand strongly Avax rent a car…

I recommand strongly Avax rent a car for the very good service.
We had no bad surprises: the car was on time at the airport, the contract was signed in a few minutes, the price corresponded to the price on the website. I took the full insurance and everything was ok.
Elvira took care of us and was extremely reactive, she responded immediately to our questions during our stay.
The return of the car was very easy, we just left the keys at the airport and no bad surprises with supplements or anything else.
Realy perfect !!!
Thanks a lot to Elvira!!

2 mei 2023
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer