Location: 10/10 Just cross the road from the airport, and you're at the car rental office. Couldn't be more convenient! Cars: 10/10 I was lucky enough to receive an upgrade to a brand-new 2... Toon meer
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Lees wat reviewers zeggen
Renting with AVAX I recommend! it was really easy; the information is accurate since the beggining. All the information in their web is what you'll get. We took the car in Croatia Downtown and droppe... Toon meer
The car was quite new and ran well! The agent was helpful, professional and courteous. The cost was considerable, however. Avax seems to be as good as Hertz and the the other better known car rental... Toon meer
Highly recommended. We had booked a large van for a group trip with luggage across Croatia, but a few days beforehand, they called to let us know the requested vehicle had broken down—something c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Avax rent a car is a Croatian car rental company with offices in Split, Dubrovnik, Zagreb, Zadar, Omiš and on Korčula Island, including pickup at Split, Dubrovnik, Zagreb and Zadar airports. We serve travellers from across Europe and beyond who want to explore the Dalmatian coast, the islands and the national parks on their own schedule. What you can expect from us: Clear pricing. The price you see when you book is the price you pay. Every rental includes unlimited mileage, basic CDW insurance and theft protection, and no hidden fees are added at pickup. A deposit that fits you. Choose our Start, Medium or Premium insurance package. With Premium, our most popular option, no deposit is required at all. Cross-border travel to Montenegro and Bosnia and Herzegovina is included free. Airport pickup that actually works. At Dubrovnik Airport our office is a 150 m walk from the arrivals gate, across the main road. At Split Airport an Avax representative meets you at the terminal and drives you to our office, about one minute away. At Zadar Airport we hand over the car inside the terminal. Free cancellation. Cancel any time before your scheduled pickup for a full refund. Support when you need it. 24/7 roadside assistance is available throughout your rental, and our team answers on +385 95 823 5060 or bookings@avaxrent.com. Our website is available in 21 languages so you can book with confidence in your own language. Browse our fleet, from compact city cars to family SUVs and vans, and reserve online in minutes. We read every review here. Tell us what went well and what we can do better.
Contactgegevens
Obala Lazareta 3, 21000, Split, Kroatië
- +385 21 342364
- hi@support.avaxrent.com
- avaxrent.com
4,4
Uitstekend
229 reviews
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Very unpleasant and unprofessional in Split.
Very unpleasant and unprofessional experience with Avax Rent a Car at Split downtown. Hired a car in Dubrovnik, paid the premium insurance which supposedly covered all damage to the car. Car got a flat tyre near Split. Was told to bring it in and they would replace the car. When I arrived, they said I could only have another car if I paid MORE insurance. Showed them their contract which states any replacement car has all the benefits carried over from the original hire (including insurance). Manager was very rude and refused to give me the replacement car without me paying the insurance AGAIN for the remaining days. Emailed the complaints department at Avax, but they have not replied to my email or refunded me the money they fraudently charged me. Beware - looks like they are happy to rip off tourists and ignore their own contract.
Edit to add - Amazing! Only days after leaving a negative review, Avax is able to respond on here, but almost 20 days after sending a complaint to their official email address, still no response. I think this just goes to show the level of customer care by this unprofessional company. Then again, why am I surprised? They clearly make up rules as they go along (nothing on 'insurance only covers one event' in the contract. In fact, the wording of the contract is quite clear that this is NOT the case), so why should I expect them to respond within 15 days as per the automatic response I received? Carry on Avax, you're doing a great job proving to everyone how terrible you are.
Edit, edit: sure Avax - why don't you confirm the email address I should reach out to you on? I'd hate for my email to get 'lost' again, or you have some other 'technical issue' which prevents you from receiving it. Or will I be ignored again?
Final note; Ignored it is - I think this sums up Avax's customer service perfectly.
6 september 2024
Review zonder uitnodiging
Antwoord van Avax rent a car
Dear John,
Thank you for sharing your feedback regarding your recent experience with Avax Rent a Car in Split. We have thoroughly reviewed your case and would like to clarify a few points.
During your rental period, the vehicle was returned to us with two instances of damage, in addition to the flat tire. As you had opted for premium insurance, this coverage was applied to the original vehicle for the scratches and flat tire issue. When a replacement vehicle was provided, as per our policy, premium insurance covers only one major damage incident. Therefore, for the new car, you were given the option to leave a deposit as security, which is standard practice in such cases.
Regarding the interaction with our team, our officer Vedran has an excellent reputation and has not received any complaints in his 10 years with Avax Rent a Car. We regret if there was any misunderstanding or if you found the communication unsatisfactory. We always strive to provide professional service to all of our customers.
If you have further concerns or require clarification, we encourage you to reach out to us directly. Our goal is to resolve the matter fairly and in line with our policies.
Sincerely,
Avax Rent a Car Team
// Edit update//
Thank you for your additional feedback. We are truly sorry to hear about your continued dissatisfaction. We want to clarify that we did not receive your email complaint, as we strive to respond promptly to all customer inquiries. Our team is dedicated to ensuring a quick turnaround, and we apologize if there has been a misunderstanding or technical issue.
We regret that your experience did not meet your expectations, as customer satisfaction is something we take very seriously. Avax Rent a Car has been in the business for over 10 years, and we have always prioritized the well-being of our customers.
Once again, we apologize for any inconvenience caused, and we are more than willing to assist you further. Please reach out to us directly so that we can help resolve this matter.
Sincerely,
Avax Rent a Car Team
Everything It was great and very easy…
Everything It was great and very easy for renting the car in Split airport.
The car It was nice and new, very clean.
The girl staff It was very kind .
I recomanded!
6 september 2024
Review zonder uitnodiging
Antwoord van Avax rent a car
Dear Dan,
Thank you so much for your kind review! We're thrilled to hear that your experience renting a car with us at Split Airport was smooth and enjoyable. It's wonderful to know that you found the car to be clean and in great condition, and we’re especially happy to hear that our staff provided you with excellent service.
We truly appreciate your recommendation and look forward to welcoming you back on your next trip!
Safe travels,
Avax Rent a Car Team
Servizio eccellente grazie al mitico Vedran
Abbiamo noleggiato una Kia Rio del 2024 nuovissima e confortevole. Vedran il nostro agente (che parla un italiano perfetto) ha curato tutto nei minimi particolari e ci ha permesso di pagare in loco in contanti, senza alcun anticipo. È stato molto disponibile e ha soddisfatto tutte le nostre esigenze, oltre a essere un gran simpaticone. Nel momento in cui abbiamo lasciato l'auto alla sede vicino l'aereoporto, Vanessa è stata così gentile da accompagnarci fino all'ingresso del terminal. Che dire uno STAFF davvero eccezionale e costi super convenienti. Consigliato !
28 augustus 2024
Review zonder uitnodiging
Antwoord van Avax rent a car
Gentile Michele,
Grazie mille per la bellissima recensione! Siamo lieti di sapere che la vostra esperienza con la nostra Kia Rio 2024 sia stata così positiva e confortevole. È un piacere sapere che Vedran ha fornito un servizio così attento e disponibile, e che anche Vanessa ha contribuito a rendere il vostro noleggio ancora più piacevole con la sua gentilezza.
Siamo felici che abbiate trovato il nostro staff eccezionale e i costi convenienti. Vi ringraziamo per la raccomandazione e speriamo di potervi assistere nuovamente nel vostro prossimo viaggio!
Un caro saluto,
Il Team di Avax Rent a Car
Very good and fair car rental
I highly recommend the car rental. We were looking for a rental company that doesn't require a credit card and deposit because we didn't have a credit card. We decided on Avax, it was enough to buy only premium insurance without any deposit/cards.The service is very nice and contact with the agent and the rental itself was provided all the time. In the future, when we are back in Croatia, we will definitely decide on Avax again. The car we received was practically new with very low mileage, it was well-kept and clean inside. I highly recommend it, there's no hidden cost. Thank a lot for good rental experience 🙂!
14 augustus 2024
Review zonder uitnodiging
Antwoord van Avax rent a car
Thank you so much for your wonderful review! We're delighted to hear that your experience with Avax Rent a Car was smooth and hassle-free, especially since we were able to accommodate your needs without requiring a credit card or deposit. We're also pleased that you found the premium insurance option convenient and our service consistently reliable.
It's great to know that you received a nearly new, well-maintained car, and that there were no hidden costs—something we always strive for. We truly appreciate your recommendation and look forward to welcoming you back the next time you're in Croatia.
Thank you again for choosing Avax, and we hope to see you soon!
Best regards,
Avax Rent a Car Team
Attention arnaque lors du retour de la…
Attention arnaque lors du retour de la voiture, l état des lieux de retour de la voiture est fait avec un petit chiffon et pour nous ils ont trouvé une petite marque en bas du pare choc avant et ils nous ont pris 200 euros sur la caution... Vérifier correctement la voiture lorsque vous la prenez
25 april 2024
Review zonder uitnodiging
Antwoord van Avax rent a car
Cher David,
Nous sommes vraiment désolés que vous ayez rencontré ce problème, et la politique de notre entreprise est d'être totalement transparente et de vous fournir toutes les informations dont vous avez besoin.
Peu importe si vous êtes un bon ou un mauvais conducteur, des dommages (dans votre cas, des dommages) peuvent survenir. D'après notre expérience, personne ne souhaite avoir un accident de voiture ou endommager un véhicule volontairement. Cela peut arriver sur un parking, pendant que vous conduisez, avec ou sans votre connaissance.
Nous vous avons remis une voiture neuve avec 48 km au compteur. Lors de la restitution, lorsque nous avons vérifié la voiture, nous avons constaté des dommages qui n'étaient pas mentionnés dans le rapport de dommages lors de la prise en charge de la voiture et lors de son retour.
Selon nos termes et conditions, le locataire est responsable de la voiture pendant la période de location, et tous les dommages subis par la voiture sont de sa responsabilité, qu'il en soit responsable ou non, que ce soit par une personne inconnue, une autre voiture, ou sur un parking. Pendant la location, vous devez garder le véhicule avec la plus grande diligence.
Ce nouveau dommage représente une perte pour nous, réduit la valeur de notre voiture, et affecte nos prochains clients qui ont l'intention de louer une voiture et risquent de recevoir celle que vous avez rendue avec une défaillance esthétique. Je suis sûr que vous ne seriez pas heureux dans ce cas non plus. Notre intention n'est pas d'être impoli ou non professionnel, mais nous devons protéger notre propriété et notre investissement, et facturer la personne qui était responsable de notre propriété pendant qu'elle était en sa possession.
La facturation est toujours effectuée selon notre liste de prix, développée par une société d'évaluation des dommages, en prenant en compte nos coûts et les frais appliqués en notre faveur par les fabricants de véhicules ou par les réparateurs, et n'est pas soumise à une opinion subjective sur le type ou la taille du dommage.
Nous sommes désolés pour le stress que cela a pu vous causer et espérons que cette lettre vous a aidé à comprendre le processus et la perspective du point de vue des fabricants de véhicules ou des réparateurs.
Nous regrettons que cette situation ait pu laisser une mauvaise opinion sur notre pays et notre entreprise. Comme je l'ai dit, et vous pouvez probablement le constater dans les avis de nos clients, nous nous soucions de nos clients et en sommes fiers. Mais parfois, des choses peuvent mal tourner et, en tant que personne responsable, il faut accepter les conséquences.
Merci.
Ante
Nous avons été accueilli par Bojan à…
Nous avons été accueilli par Bojan à coté de l’aéroport très gentil qui explique bien les choses, carte verte pour aller en Bosnie. Tout a été parfait
29 juli 2024
Review zonder uitnodiging
Antwoord van Avax rent a car
Cher Alex,
Merci beaucoup pour votre aimable retour ! Nous sommes ravis d'apprendre que Bojan vous a bien accueilli et a pris le temps de vous expliquer les détails, y compris l'option de la carte verte pour voyager en Bosnie. Nous sommes heureux que tout se soit déroulé parfaitement lors de votre location.
Nous espérons vous revoir lors de votre prochain voyage, et nous vous remercions d'avoir choisi Avax Rent a Car.
Cordialement,
L'équipe Avax Rent a Car
Kan anbefales
Kan anbefales, alt gik som det skal og til tide. Aflevering var også bare nemt. Alt i alt god service og kommunikation.
17 juli 2024
Review zonder uitnodiging
Antwoord van Avax rent a car
Kære Silvia,
Mange tak for din positive anmeldelse! Vi er glade for at høre, at alt gik som forventet, og at afleveringen var nem og problemfri. Det betyder meget for os, at du fandt vores service og kommunikation god.
Vi ser frem til at byde dig velkommen igen næste gang du har brug for en biludlejning.
Venlig hilsen,
Avax Rent a Car Team
Simple and Painless Experience
Fantastic experience dealing with Eugen and Avax. We flew into Zagreb and picked up the car at 1.30am, our flight was delayed an hour but that was no problem as Eugen was tracking the flight.
Before arriving there was clear information via WhatsApp on where we'd meet and a video of the car so we knew what we were looking for. After a couple of signatures and payment we were off in 5 minutes. Before we left Eugen made it clear if we had any problems or questions to get in touch any time, day or night.
On the day of returning the car we were provided with an exact drop off pin which made heading back to the airport much less stressful and Eugen was waiting for us there even though we were early.
Another signiture to say we'd handed the car back and everything was done.
If you want no hassle car hire I'd definitely recommend them, no stupid deposits or holds on funds, no mileage limits or other nitpicking small print.
Will definitely be using them next year.
10 juli 2024
Review zonder uitnodiging
Antwoord van Avax rent a car
Dear Matt,
Thank you so much for your fantastic review! We're thrilled to hear that your experience with Eugen and Avax Rent a Car was seamless, from the late-night pick-up in Zagreb to the smooth drop-off at the airport. It's great to know that Eugen's communication and tracking of your delayed flight helped make your arrival stress-free, and that the process of getting on the road was so quick and efficient.
We’re also happy that the clear instructions, no-hassle service, and absence of unnecessary deposits or mileage limits contributed to a positive experience. We truly appreciate your recommendation and are delighted that you plan on using our services again next year.
Looking forward to welcoming you back!
Best regards,
Avax Rent a Car Team
Strongly recommend Avax rental car…
Strongly recommend Avax rental car company. New cars, flexible approach to customers. I will be back, for sure!
Especially thantks and greats to Bojan 🙂💪
6 juli 2024
Review zonder uitnodiging
Antwoord van Avax rent a car
hi Piotr, Thank you for your kind recommendation! We're delighted to hear that you enjoyed our new cars and flexible approach to customer service. We're especially happy that Bojan made a positive impression on you—he'll be thrilled to hear your compliments!
We look forward to welcoming you back next time. Thank you for choosing Avax Rent a Car!
Best regards,
Avax Rent a Car Team
Servizio da 5 stelle
Per la nostra vacanza in Croazia di 4 giorni avevamo necessità di affittare una macchina per i vari spostamenti e per raggiungere ì laghi di Plitvice.
Abbiamo deciso quindi, dopo una conversazione con Vedran che parla italiano, di noleggiare la macchina con loro nonostante non avessimo la carta di credito, infatti ci hanno permesso di pagare solamente la quota della macchina e della copertura totale assicurativa in contanti. All’ufficio dell’ aeroporto di Spalato ci ha accolto Vanessa che gentilmente ci ha spiegato tutto quanto ed ha dato anche indicazioni riguardo la città.
La macchina in perfette condizioni e con pochi chilometri è stata essenziale durante il nostro viaggio.
Al rilascio della macchina di cui avevamo stabilito un orario, Vanessa ci ha permesso tranquillamente di riconsegnarla più tardi dell’orario previsto, offrendoci anche un passaggio all’aeroporto. Che dire veramente fantastici e consigliatissimi .
25 juni 2024
Review zonder uitnodiging
Voiture récupérée à l'aéroport de…
Voiture récupérée à l'aéroport de Zadat, état neuf, sans défaut. Dépose au retour facile. Nous avons pris l'assurance premium. Le 2eme conducteur est gratuit. Possible de prendre le ferry et de passer les frontières. Nous recommandons
26 juni 2024
Review zonder uitnodiging
CAR HIRE DUBROVNIK AIRPORT
Great value for money, very good communication with AVAX. Car was very clean and in very good condition with no faults . Car return was easy and with a lift to departures after drop off. We used premium insurance for that extra protection again good value. Would recommend to anyone wanting to hire a car at Dubrovnik Airport.
15 mei 2024
Review zonder uitnodiging
Pour être tranquille
Pour être tranquille, nous avons pris l'assurance premium, l'assistance routière. Nous n'avions pas de carte de crédit. La personne qui nous a accueillis était très agréable. Comme nous avons pris l'assurance premium, juste un rapide tour de la voiture. Elle nous a rassurés et de ne pas nous inquiéter, de profiter de nos vacances. Voiture à rendre non lavée ni intérieur ni extérieur. Rapide tour au retour de la voiture. Check out rapide et sans souci.
Nous avons payé plus cher qu'ailleurs mais au moins pas d'inquiétude ni de problème. Je recommande l'agence.
Les échanges par email auparavant rapides, répondant à nos interrogations!
23 april 2024
Review zonder uitnodiging
Great Experience
We rented a car for a day at Avax for our trip to the Krka National Park. We loved the experience. Rino, an associate at Axax, was extremely helpful to explain the process, walk through, and return. He also gave his number and be available in case we needed help. It was a pleasant experience. The car was clean. I highly recommend Avax.
20 december 2023
Review zonder uitnodiging
Antwoord van Avax rent a car
Thank you for taking the time to share your experience with us. We are delighted to hear that you had a pleasant and enjoyable car rental experience at Avax for your trip to Krka National Park. We are glad that Rino was able to assist you effectively and provide clear explanations throughout the process.
We strive to maintain clean and well-maintained vehicles for our customers, and we are pleased to know that this met your expectations. Your recommendation means a lot to us, and we appreciate your kind words.
If you ever need assistance in the future, please do not hesitate to reach out. We look forward to serving you again on your next adventure.
Warm regards,
Ante
2nd time of using this car hire…
2nd time of using this car hire company. Superb service. Reliable and quality car company. Great price and no hidden charges. 100% recommend.
31 oktober 2023
Review zonder uitnodiging
Antwoord van Avax rent a car
Thank you for choosing our car hire company for the second time and for taking the time to leave such a positive review. We are delighted to hear that you found our service superb, reliable, and of high quality. It is always our goal to provide great prices with no hidden charges, so we are pleased that this was your experience.
Your recommendation means a lot to us, and we truly appreciate your continued support. If there is anything else we can assist you with in the future, please do not hesitate to reach out.
Thank you again for your kind words.
Great service
Excellent communication prior to picking up car. All details of rental were very clear. Quick response to query. We rented a car for a week on Korcula Island and was met by Pedro - again great communication and friendly service. Great service - would use again.
8 oktober 2023
Review zonder uitnodiging
Antwoord van Avax rent a car
Thank you for taking the time to share your experience with us. We are delighted to hear that you found our communication prior to picking up the car excellent and that all details of the rental were very clear. It is always our goal to provide quick responses to any queries our customers may have.
We are thrilled to hear that Pedro provided great communication and friendly service when you rented a car for a week on Korcula Island. Our team strives to deliver exceptional service, and we are pleased that this was reflected in your experience.
We truly appreciate your kind words and look forward to serving you again in the future. Thank you for choosing us for your car rental needs.
Warm regards,
Ante
Pedro nous a bien conseillé sur les…
Pedro nous a bien conseillé sur les bonnes adresses de korkula....plages, restaurant, winery.
Les voitures ont fait le travail...
Le chek in et chek out très rapide et sans problème.
Bonne adresse.
6 oktober 2023
Review zonder uitnodiging
NEED HELP PLEASE
Hello,
if someone could help me, please, I would like to know if anyone rented a car in Avax without using a credit card. It's really hard to find good companies that allow this therms and I am not a credit card user.
Thank you so much
2 oktober 2023
Review zonder uitnodiging
Antwoord van Avax rent a car
Here is more info how to rent a car with us if you do not have credit card: https://www.avaxrent.com/en/blog/renting-car-with-debit-card-in-croatia/
Reliable place to rent a car
Reliable place to rent a car. Elvira is very helpful.
17 september 2023
Review zonder uitnodiging
Antwoord van Avax rent a car
Thank you for taking the time to share your experience with us. We are pleased to hear that you found our car rental service reliable and that Elvira was able to assist you effectively. Customer satisfaction is our top priority, and we are glad to have met your expectations.
If you ever need assistance in the future or have any further feedback to share, please do not hesitate to reach out. We appreciate your business and look forward to serving you again.
Best regards,
I wish every car rental was like this
This was probably the smoothest car rental experience ever. We made the reservation online, went to their airport office, gave our IDs, paid and were good to go. No deposits (although we paid for extra insurance which was quite affordable and recommended), no hidden fees, no scams. We even delivered the car after office hours and just left the keys in a locker, without extra charges. We searched a lot for car rental companies in Croatia and most of them were demanding big credit cards deposits, crazy cross-border fees or excessive pricing. Avax had none of those and we were extremelly happy with our decision!
7 september 2023
Review zonder uitnodiging
Antwoord van Avax rent a car
Thank you for taking the time to share your experience with us. We are delighted to hear that your car rental experience with Avax was smooth and hassle-free. Providing transparent pricing and convenient services is our top priority, and we are glad that you found our process to be straightforward without any hidden fees or deposits. We appreciate your business and look forward to serving you again in the future.
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