Avax rent a car Reviews 

229
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Location: 10/10 Just cross the road from the airport, and you're at the car rental office. Couldn't be more convenient! Cars: 10/10 I was lucky enough to receive an upgrade to a brand-new 2... Toon meer

Beoordeeld met 5 van de 5 sterren

Renting with AVAX I recommend! it was really easy; the information is accurate since the beggining. All the information in their web is what you'll get. We took the car in Croatia Downtown and droppe... Toon meer

Beoordeeld met 4 van de 5 sterren

The car was quite new and ran well! The agent was helpful, professional and courteous. The cost was considerable, however. Avax seems to be as good as Hertz and the the other better known car rental... Toon meer

Beoordeeld met 4 van de 5 sterren

Highly recommended. We had booked a large van for a group trip with luggage across Croatia, but a few days beforehand, they called to let us know the requested vehicle had broken down—something c... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Autoverhuur

Geschreven door het bedrijf

Avax rent a car is a Croatian car rental company with offices in Split, Dubrovnik, Zagreb, Zadar, Omiš and on Korčula Island, including pickup at Split, Dubrovnik, Zagreb and Zadar airports. We serve travellers from across Europe and beyond who want to explore the Dalmatian coast, the islands and the national parks on their own schedule. What you can expect from us: Clear pricing. The price you see when you book is the price you pay. Every rental includes unlimited mileage, basic CDW insurance and theft protection, and no hidden fees are added at pickup. A deposit that fits you. Choose our Start, Medium or Premium insurance package. With Premium, our most popular option, no deposit is required at all. Cross-border travel to Montenegro and Bosnia and Herzegovina is included free. Airport pickup that actually works. At Dubrovnik Airport our office is a 150 m walk from the arrivals gate, across the main road. At Split Airport an Avax representative meets you at the terminal and drives you to our office, about one minute away. At Zadar Airport we hand over the car inside the terminal. Free cancellation. Cancel any time before your scheduled pickup for a full refund. Support when you need it. 24/7 roadside assistance is available throughout your rental, and our team answers on +385 95 823 5060 or bookings@avaxrent.com. Our website is available in 21 languages so you can book with confidence in your own language. Browse our fleet, from compact city cars to family SUVs and vans, and reserve online in minutes. We read every review here. Tell us what went well and what we can do better.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

229 reviews

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4,4

Alle reviews

(229)

32 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great service!

Great service!
Very friendly and flexible pick up! If you are looking to hire a car be sure to call Avax!

20 september 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Avax car rental

I recently rented a car from Avax, picking up in Rijeka and dropping off in Split. The pick up and drop off process was very smooth and efficient - and they were very helpful when we wanted to drop the car back earlier than our original slot. The car was in good condition and we were given a free upgrade to a slightly bigger car on arrival. All in all, I found they were very easy to deal with and would recommend them to anyone looking to rent a car in Croatia!

18 september 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Renting the car on the island of Korcula

Renting the car on the island of Korcula is quite a bit more expensive than on the Croatian Mainland.
Service by the Avax Representative in Vela Luka was just perfect. Very friendly, competent, receiving us upon arrival right at the ferry terminal. Super!

18 september 2018
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Avax Car Rental Pula to Split

We booked a vehicle, pickup Pula, drop-off Split, Croatia.
Pula: manager late (with car) for 30 minutes, then it took him 45mins tapping keys and staring at computer screen. Then finally ready to sign and pay, eftpos machine hadn't been initilised properly, he used 3 of my credit cards, all three failed pin test, i told him the machine needs initialised, he was having none of that.. just muttering to his helper in Croatian, anyway, we used manual mode to get on the way (we also continued to use these three cards all day without any issues ;)).
Anyway, car looked ok and didnt mind the empty water bottles under seats, and someones cosmetics in the rear seat? But NO FUEL. Assistant manager says, youbtake empty and bring back empty, no problem. We were driving 500km between Pula and Split, how do you accutately brong back empty? So we drove away from Avax CDC ar rental in Pula, the fuel light came on, so this is a good time to waste a another 20mins looking for fuel station in foreign city. Dropoff in Split went well, very helpful manager met me 500 mtrs from dropoff, cause of heavy traffic, he say car should have 1/8th tank, we were empty and I shiwed him a picture of the fuel gauge at puckup, "all good" he says. He also said the insurance excess refund will be credited by old mate in Pula, pardon!
Good car though :)

16 september 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We hired a car from Split airport for 1…

We hired a car from Split airport for 1 week at the end of August. They have recently re-located to new offices which is virtually next door to the airport now. We were picked up from airport and taken to the office which took just minutes. The lady who dealt with us (so sorry, forgot your name) looked over and appraised the car with us to note any damage etc before we left. This was all done efficiently and quickly and we were on our way to our final destination in no time.

The car perhaps could have done with a bit of a clean as I don't think it had been cleaned since the last user, but that didn't put us off as the customer service we received was excellent. They were always at the end of the phone if we had any problems.

When we returned the car it was all checked over again very efficiently, and all okay so was given a lift back to the airport.

It was a hassle free car rental experience and we would definitely recommend Avax Rent a Car. We loved Croatia so no doubt will be back soon to visit and to hire a car from yourselves. We wouldn't go anywhere else now.

Hope you have a nice time in the UK for your friend's wedding. Best wishes. The Mathers Family.

10 september 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great car hire service- made simple

Great car hire service- made simple!
Was originally going to hire a Suzuki swift but was upgraded to a ultra modern tech filled Suzuki Ignis free of charge!

Hvrajo was excellent- explained the whole process and was very good at making sure we understood, as this was our first car hire experience.

Very good value for money and car was in top condition.

Overall a very good experience with and will highly recommend to anyone visting Dubrovnik or Split, Hvrajo and his team will look after you.

9 september 2018
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Alquile un coche en el aeropuerto de…dubrovnik

Alquile un coche en el aeropuerto de Dubrovnik del 15 al 22 de agosto, cuando llego a recogerlo estuve una hora y media esperando para la entrega, me dan un coche que no era el asignado y encima sucio, con botellas de agua vacias y lleno de suciedad, vale lo aceptamos y nos vamos hacia Split, a mitad camino se nos enciende una luz que era averia del motor, llamamos al chico y se lo explicamos le digo el hotel de Split y como tienen oficina si pueden venir a cambiar el coche, nos dicen que no que vayamos nosotros al taller y lo llevemos a reparar que ellos en Split ese día tenian que entregar 23 coches y no tenian mas, a lo que le explico que yo estoy de vacaciones, he perdido muchas horas y mal humor por culpa del coche y no tengo que ir toda la mañana a un taller a repararles el coche a ellos, suerte que al aparcar el coche en el hotel toda la noche la luz de averia desaparecio, pero me hicieron pasar un mal dia por culpa del vehiculo.

7 september 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very satisfied

Nous sommes très satisfaits de notre location de voiture par cette agence. La voiture était propre, en bon état, nos interlocuteurs souriants et arrangeants. Nous n'avons eu aucun problème pour le rendu de la caution, qui est toujours un moment un peu stressant lors de la location d'une voiture à l'étranger. Nous recommandons chaudement cette agence, en tout cas celle de Split où nous avions fait notre réservation.

Very satisfied with our rental by this agency. The car was clean, in good condition, our interlocutors smiling and accommodating. No problem for the return of the deposit. We highly recommend this company.

4 september 2018
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

En la reserva se indicaba un coche y…

En la reserva se indicaba un coche y nos dieron otro inferior y más pequeño.
Se estropeó una luz delantera, llamamos para solucionarlo y no dieron solución.
El cobro del coche fue mayor al precio indicado en el mail de reserva.

2 september 2018
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Horrendously overcharged for scratches…

Horrendously overcharged for scratches without any deformity. If only I could post the pictures. For a 3" scuff mark on one rim (no textural damage) they charge 170euro - that's a whole new rim!

I worked for Budget Car Rental for 5 years and know all the ins and out - absolute this is a rip-off. They first told me it was going to be 700euro after they took a picture and sent it to their "boss," then after I showed 3 waiting customers, the agent re-quoted at 600 euro. Needless to say the other soon to be customers we're questioning AVAX ethics.

BTW, my insurance company will cover this 100% I have no skin in the game just reporting what was truly unacceptable charging practices.

Apart from that, the agent was friendly and reasonably efficient and the car was in good shape.

For pictures and price estimates see Aug 30th post on AVAXrentacar/reviews Facebook page.

I 100% accept responsibility and I have insurance that will pay for the damage - this is not the point. The point is, AVAX charged 600euro (originally 700euro until the agent via pictures reviewed the damages again) for a 200-300euro fix. The car will be in the shop for 2 days (max for the paint) and the rate I rented was 39 euros per day. How does a 2"-3" superficial, no depth scratch incur 170 euros REPLACEMENT price? Your transparency would be much appreciated.

30 augustus 2018
Review zonder uitnodiging
Logo Avax rent a car

Antwoord van Avax rent a car

Dear Reid Robinson, our company policy is to be fully transparent as our Terms and Conditions.
We do provide cars with good condition and reasonable price, we don't have any hidden cost as other agencies.
Cars are our property and tool that we work with in this price is included our loss, time that car is out of business and other relevant factors. You where provided with new car and with all details in your email. We are not same as other agencies and we do our business transparent to all our customers, we don't have any hidden costs.
You had option to select insurance on booking process and even on arrival our agent did offer you with insurance option just to avoid those situations, it doesn’t matter how good or bad driver are you damages happen even when you are not aware of them and you did refuse to add insurance option on for your peace of mind on holidays.
You did accept our terms and conditions it is clear writed that renter is responsible for the car during rental period and all damages on car.
Thanks on your review and sorry if this misunderstanding caused you any stress after your rental.

Beoordeeld met 4 van de 5 sterren

Good experience with Avax Sibenik

Everything was perfect, frane brought the car from his agency at sibenik to vodice in time. The car was excellent except some little damages on it that were by the way notiiced before I took the car. To return the car back, it was a litlle bit complicated and done as the last minute as I had to to return it in sibenik at night instead of vodice in the afternoon. Globally I'm satisfy by Avax Rent a car Sibenik and I would recommend it

19 augustus 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Vervgood rental in Split

Rented in Split. Nice new Suzuki swift. Good price and importantly no extra charge for cross border use. We took car to Bosnia and Montenegro wihout issues.

17 augustus 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Car Rental Zadar

We rented a car with Avax in July 2018 out of Zadar. Very straight talking and clear. Service was reliable and at a fair price, which is rare in Croatia. No problem with recommending this company for anyone who is traveling. Good company to deal with.

8 augustus 2018
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Massive overcharge for buffable scratches!

We rented a car at split airport. We chose to go without the full insuranse (70eur), witch later turned out to be a misstake. When returning the car the staff found some minor scratches on the rear door, witch must have occurred when the car was parked. I thought ok, that will buff out (I am in the car service buissiness) but they charged me 1850kn (220 eur) for it. With the reason that they do all their service at Suzuki and they will probably charge them more. But looking at the other rentals they have on the yard, i know that they won't even bother with those scratches.

3 augustus 2018
Review zonder uitnodiging
Logo Avax rent a car

Antwoord van Avax rent a car

hi Daniel, thanks on your review. We did check your review and as I can find in damage report it was not just minor scratches it was few scratches on door.
Link: https://avaxrent-my.sharepoint.com/:i:/p/vmamic/EQE7yq499rRPgIracQg5cXQBNiSPewDPvI0b9SrfR0mwtQ?e=03WPxT
You where charge minimum for damage.
We offer you insurance but you did not want to take it. Cars as our main assets and we really want to make sure that we get car in same conditions as we did provide you. Thanks again for using our service.

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