Avis Reviews 25

Dont rent a car from Avi.s rental

We got a nail in the tyre while we had a trip in turkey, we called the customer service and they asked us to change the (flat tyre) in the nearest tyre shop next to us and we bring the receipt to them so that they pay us back the whole amount (around 700 - 800 AED for the tyre In our currency) after that we went to the airport office and gave them the receipt, they said you have to call the customer service and we called them at the same time and they just wasted our time waiting on the phone many times because they said they will check the recorded call, after many days they said NO ONE SAID WE WILL PAY BACK !!! We were really shocked and upset and felt like we got scammed !
I messaged them in instagram DM but they didnt open the message until now

I made a prepayment on their website. They called me because the drop-off date is a local holiday even though it was possible online they said they won't be open that day. After finally agreeing I went there but couldn't rent the car with a debit card. I was also not allowed to change the driver's name to my wife who had a credit card on her name.

I have to pay 50% of the days I wanted to rent the car! Unbelievable...

Please do me a favor and don't go to Avis Türkiye. Go to Sixt. I called them and I got even a discount after explaining my situation. Debit Card? No problem. Bringing back the car on a local holiday? No problem.

Reservation number 34384253TR1

Jeg havde bestilt en bil over nettet der jeg havde betalt en del ..kom til Konya ..Sagde det at man var tvunget til bruge kredit kort ..
Jeg kommer fra Danmark 98 procent af befolkningen har ikke kredit kort ..skod firma min fætter som er fattig ikke har nogen penge kunne leje med sin tykisk kredit kort men jeg kunne ikke ..jeg følte mig som idiot ..hold jer langt væk fra dem .

I booked a BMW 5 series online and paid for it. Upon arrival to Istanbul Airport AVIS, they said I need minimum 2 credit cards to rent the car. I said I only work with one bank and other AVIS offices in EU accepted this. But AVIS Turkey didn't. So I had to cancel my reservation and when I asked about the refund, they said that I have to apply it online. After my holiday, I did apply for a direct refund for a service which I was never given. First they said "sorry no refund". When I started writing them about the consumer protection, card charge backs etc.. they wrote back and said they will reconsider my case and proceed with refund. Today I received 50% refund and when I asked why not 100%, they simply said its their procedure...Thiefs they are.

A complete disaster !!!! No care for customer as they ware busy during summer holiday term that don't give a monkey about customers. Complete unprofessional system that don't know where are their cars. Can't plan for cars for the customers in advance. Only give available cars to booked customers. Can't plan who are going to get which car. Only increased their interest on service, after asking for extra 30 days! Lost 1.5 hours that left in the pick time of traffic... Lots to list that I had to get a car which I didn't want after all. STAY AWAY DURING SUMMER TERM...