Avis Greece Reviews 65

AVIS man said he will charge me 400 euro. He found an old car damage report paper inside the car, in which no damage was reported. He asked which report paper shall he take, the new or the old one. Nothing charged afterall, wanted only to scare me. Just complete i d i o t s and silly morons at AVIS. Never again!

Hi avis

I had rented an Audi A3 (Or simmular) In parga. When i arrived to the shop, they tried to give an Fiat tipo and told me it was simmular to the car i had rented?!? At the shop, they told me, that the two cars are very alike (i highly doubt that) and Think i payed for a german quality car and you tried to give me one which are Way cheaper!
I am really glad i didnt pay for the mercedes (or simmular)!!!
Your slogan is Avis - we try harder, but you really should try again!

Excelent and very helpful i liked it easy way to.make.money

Arrived at Athens airport and rented for 16 days the most expensive ride (Land Rover Discovery). Asked the agent if it is possible to leave a credit card for preauthorisation and to pay with a different debit card at the end, he said "Yes sir, of course!" with a smile. Brought the car back and got a bitter face saying "It's impossible, sorry..."
Sent email about the matter to customer support and didn't even get an answer.

Beware of them, tourists trap wrapped in a global brand.

Horrible ! Je n'ai jamais étais si mal reçu nul part... Aéroport de Corfou, Maria de son nom, ne décroche même pas un bonjour, nous fait passer un interrogatoire dont on se demande les raisons, et pour au final nous refuser la location d'une voiture et nous dire de partir... Heu j'ai pas compris pourquoi tant de haine. Discrimination ? Racisme ? Plus jamais avec Avis pour nous en tout cas!

I got charged approximately 100 euro extra after returning the car, still without knowing the reason.
I have tried several times to contact them by mail and phone without any luck. They told me two months ago that they will come as soon as possible back to me with a solution. It has been now 3 months from the rental.
It is definitely the worse experience with a rental company that I had so far.
Not recommended.

I rented in Thessaloniki Greece Feb 2020. All car hire in this place is cheap, I could have paid on average 20-25GBP in total for Mon-Friday in winter. I chose Avis thinking it would be a better quality car, and experience, for 50GBP. I was wrong.

On airport parking still required a minibus, so it was another advantage removed.

The Car had many scratches and chips and was about 4 years old. So it took a long time to add to your sheet of problems, wasting time and giving me a feeling of "I wonder if I recorded all scratches before I left" so as a customer you can't relax and enjoy the car hire. Although they say "we don't worry about those small things" half of the small items were marked on the condition report, and there are lots of bad reviews about scratch charges after hiring, so you want to add them.

After booking Avis website advised me on the thank you page I need to bring 2 utility bills, there were more requirements than a mortgage application or opening a bank account. I don't have two, due to how I rent, which turned out I don't need for my destination. So Avis wasted more of my time. They should better customize a transaction thank you pages based on each hire destination (easy to do with IT) to not waste customers time. Avis prices were double the price of all but Sixt and Hertz competitors, but I chose Avis as I thought the quality of their cars was higher, I was wrong.

Avis website and marketing all told me to install the app so I can even choose the available car, I could not, it just shows the booking. I was not given upgrade options or live car selection until I reached the airport, even when I checked the app on the day and on arrival, so don't bother with their app people.

No priority line for 'Avis Prefered'. It was no quicker, and there was no advantage. This is just a fancy term to get you signed up to their newsletter, and to make you think you have some privileges. You don't, at least in Greece.

The upgrade offer at the airport (despite low season) was much more expensive than if I selected that car online before I booked. I did not take it, as I remember looking at the Mercedes option for 90 GBP online, so I did not upgrade for 20+ euros per day.

Returning the car I was given no signoff paper to say everything is fine, no confident statement like "all good!" or even "no problem". Even now, as the customer, I continue to have a feeling of "is something going to come back to bit me". It's especially annoying as the pre-authorized my card with fuel surcharges etc... As a customer little is done to give confidence and to help us relax pre-rental, at the point of hire, or after the hire. Why not give the customer, all is good card or some document.

I suggest Avis HQ can work a lot of the customer experience, to apply phycology and soft touches that make us customers feel relaxed. You don't need more IT more tech, just some scripts or a "all is well" card to give customers. I don't think anyone in the company has put themselves in the customers' position. It would cost nothing but policy changes and staff training to transform a customers experience.

In summary, I can not see any benefit to select Avis over unknown car hire brands that would be an extra 5-minute minibus transfer compared to Avis. Since Avis Prefered Customers (which I am one) and Payless and Budget are all the same brand, and so the same line at the same desk, there is no advantage from selecting Avis, even if Payless Car Hire is 1 pound cheaper, choose that or any car hire. Avis prices were double the price of all but Sixt and Hertz competitors, but I chose Avis as I thought the quality of their cars was higher, I was wrong.

Your car hire is only as good as the person handing over and handing back the car. Ignore brands and reviews, go for the low price always, and get your own car hire excess insurance, but top tip.. get one that covers internal fabric damage, as many exclude it, and once I had shopping leak on the seats :(

Ordered a Mercedes A class at the airport in Ioannina and the sweet employee upgraded me to a Nissan Qashqai after hearing about a bad experience with another car company (rentalcars.com / greenmotion). The car worked wonderfully and I ended up having it almost a week. No issues and an overall flawless experience.

Excellent service from beginning of contract hire to return of the car. They exceed my expectations from the beginning in terms of cuatro service assistance being prompt with my requirements and even upgrading me on collection without raising the price of the deal locked at time of booking. The car was was very good and when I returned it I thought I had lost my passport at the airport when I suddenly received a call from the company saying they had fund my passport in between the car seats and promptly delivered it back to me at the airport. I thought they were very good at making sure the customer was fully satisfied.

Better than Sixt not a great endorsement and they aren't exactly hard to beat however these guys came through thanks

I forbindelse med ferie på Kreta, havde jeg hos Spies bestilt en udlejningsbil hos Avis. Den udleverede bil var en Suzuki Ignis, der havde kørt ca. 3.000 km. Det var en klasse større, end den bestilte, men det påvirkede ikke prisen. Jeg blev udelukkende mødt af venligt og imødekommende personale. Der var intet pres for at tegne ekstra forsikring. Ved udleveringerne blev bilen minutiøst gennemgået og et par minimale buler noteret, så dem var der ingen diskussion om ved tilbageleveringen.
Med min oplevelse, kan jeg kun give min varmeste anbefaling.

This is not only the worst company I have ever used but they are THIEVES. I recommend all the clients that used their credit cards to check them. I rent a car in Athens during the months of April and May. I checked my bank account few days ago and they charged a much higher rate. I couldn't believe it. Although I contact them few times not answer at all. They said they will contact me but they never did. I sent an email but no answer.
I am sure that this is a tactic they follow with the majority of clients. So never again with these thieves!!

Auto könnte etwas besser sein aber hat gut geklappt bei mir und das Personal am Flughafen war sehr freundlich!

Имеется негативный опыт общения с компаниями Budget и Avis в аэропорту Афин, в котором расположены офисы этих компаний.
Пред история:-заказал на сайте компании Budget авто "Мазда 2" через Rental-A-Cars. Почему в этих компаниях? Потому что в аэропорту Афин где можно арендовать авто других компаний нет. На сайте заказал аренду с полным возмещением(ОСАГО и КАСКО), но в офисе компании в порту впарили мне ещЁ одно (КАСКО) непосредственно от компании Budget ввиду моего плохого английского. Затем с меня сняли 208 евро депозит. Потом оказалось, что Мазды 2 нет, есть Хундай i20 с двиг. 1,2, эта машина полный отстой. Кстати перед мною с менеджером компании скандалили туристки из Франции. Тоже что-то не то им впарили. Затем через пять дней, неожиданно для меня возврат 208 евро мне на карту. Я не понял почему. Да забыл сказать, авто была с наклейкой компании Avis. Ну откатались свой отдых, поехали в аэропорт Афин, Сдали авто без замечаний, даже помыли её перед сдачей. Через полчаса оповещение на тел. Снято 208 евро, но уже в пользу компании Avis. Ну подумал сняли депозит, честно месяц ждал, возврата нет. Написал письмо в Rental-A-Car с просьбой прояснить ситуацию, затребовали кучу бумаг из банка. Предоставил, в итоге оказалось, что компания Avis сняли 208 евро на страховку (КАСКО), но уже от компании. Греческие жулики, пользуясь незнаниям английского впаривают ненужные доп .услуги. Кстати из пяти туристок из Франции, только одна более менее изъяснялась на английском. Арендовал авто в Германии, вообще никаких проблем с авто не было, дали Шкоду Рапид универсал с 6-ст. механикой, классная машина. Депозит вернули через неделю после сдачи авто. Я в немецком вообще ни в зуб ногой, кроме хенде хох. Никакое дополнительное страхование от компании не предлагали. А компания была Eurocars. Вывод: не берите авто в аэропорту Афин у вышеназванных компаний, так как пользуясь монополией впаривают клиентам что им выгодно.

Very helpful when I needed to rent a car for just 3 days. Superb!

It was an ok experience. I can't say it was very pleasant but at least they were professional. There was a bit of friction about a 4 x 4 car we wanted. After a bit of friction they found a solution but the first day of our vacation was a full of anxiety until the issue was settled.

We rented a car at Rhodes international airport and was greeted by Rafeal who spoke very good English and made the collection very easy we were given an upgrade and were delighted that we had been given a BMW! As we wanted to travel around the island.
Unfortunately after the second day of travel a warning light came up on dash board so we decided to return the vehicle to Rafeal . He couldn’t of been more helpful he quickly arranged a replacement vehicle so we could continue our holiday and assured us that if the bmw was fixed he would arrange to have it delivered to our hotel.
He telephoned later in the week to say they had another car a Volkswagen Passat if we would prefer it to the one we had been given and would deliver to the hotel, we were very happy with the car he had sourced when we returned the BMW so decided to keep it for the remainder of the holiday. We all felt that Rafeal gave us all exceptional service and is an asset to the Avis company big thank you Rafeal x

I rented a car from the AVIS branch in Athens city centre on Saturday the 12th of August and I returned it on the 14th of August in Athens airport at 6am.
To cover myself for any eventuality I had taken the full insurance pack as recommended by AVIS
To my surprise, when I returned to the UK I was informed by my bank that AVIS blocked the amount of £10792,38 from my bank account, almost my entire savings!!
Needless to say, this caused me huge inconvenience, embarrassment and financial lose as I could not honour my commitments and I was charged with penalties for every direct debit that couldn't be paid.
I called AVIS and, to add to my frustration, the very polite lady that answered the call asked me to send my complaint by email to their customer service department.
I did send the email and received a standard reply saying that they will look into my problem and come back to me. As I didn’t receive anything a couple of days later I called again and I was passed from pillar to post. Several very expensive phone calls later I was informed that their bank (that was located abroad?) blocked my money by mistake and they will sort out the mistake ASAP.
Their ASAP was 4 days later when my money was freed however, by that time I obtained even more financial penalties totalling over £500 without counting for the cost of the calls to Greece from the UK.
Naturally I emailed them asking how will they cover the damage they caused to me and they didn’t even have the decency to send even a reply to me.
I will never rent a car from them again.

I HAD MADE A RESERVATION FOR MYKONOS ISLAND IN AUGUST 2016 FOR A CAR FOR 4 PERSONS AND WHEN I ARIVED THERE WAS NO CAR!!!.
THEY TOLD ME THAT THEY WILL BRING MY CAR TO MY HOTEL AFTER 4 HOURS...