I was so excited to receive my 2K 3 Stone Ring. It exceeded my expectations. It’s stunning!! I will, without a doubt, be a returning customer. My experience with Awareness Avenue was flawless. They w... Toon meer
Bedrijf heeft geantwoord
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After weeks of research I chose Awareness Avenue. Their lifetime warranty, user friendly site and a wide selection of jewelry sold me. What I didn't anticipate was the professional, prompt and friend... Toon meer
Bedrijf heeft geantwoord
I placed an order for a ring as an anniversary gift for my wife on August 17, 2024. As of today, Sept 18, 2024, the status of my order on their website still sits at "Ordered" and "Unfulfilled". I'v... Toon meer
Bedrijf heeft geantwoord
The bracelet I purchased was a birthday gift to my bestfriend and it was everything I needed it to be. It was heartfelt and she loved it! I got happy tears from giving this gift. The bracelet is beaut... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Awareness Avenue, we create more than just jewelry – we craft meaningful connections. Our collection includes stunning gift jewelry with heartfelt message cards, designed to celebrate life’s special moments between friends and family. We also specialize in customized jewelry, offering premium materials like solid gold and platinum that can be personalized to match your unique style. We provide custom pieces crafted from S925 sterling silver with luxurious gold or platinum vermeil plating for those seeking affordability without compromising quality. Awareness Avenue – where every piece tells a story, and every detail is made with care.
Contactgegevens
7302 Yellowstone Road, Cheyenne, WY 82009 United States, 82009, Cheyenne, Verenigde Staten
- support@awareness-avenue.com
- awareness-avenue.com
4,1
Goed
1K reviews
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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TEMU-quality ring for $169 - Still waiting on refund
My mom ordered a ring from this store on April 15th. It wasn’t a customized ring, and it was supposed to be delivered by Mother’s Day. When she hadn’t heard anything by the end of April, she tried to contact them, but she didn’t get a response. I checked the website’s chat feature and asked about the order, and it turned out that it hadn’t even been shipped yet. I advised my mom to email them and request a refund. They messaged her and claimed that the ring was on back order, but the manufacturer had just made another batch, so they were shipping it immediately.
When we received the ring on Mother’s Day, it wasn’t the ring we had ordered. We’ve tried to reach out to them since then to get a refund, but as of today, May 15, a month after we placed the original order, we haven’t received a refund or a shipping label to return this cheap, Temu-quality ring to them.
15 april 2026
Review zonder uitnodiging
Made a mistake on my end and they fixed…
Made a mistake on my end and they fixed it the next day.
12 mei 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you so much for your kind review, Hatcheo!
We’re really happy we could help get everything fixed quickly for you. Mistakes happen, and we always do our best to make the process as smooth and stress-free as possible.
We truly appreciate your support and are so glad we could make things right.
Warm regards,
The Awareness Avenue Team
Garnet Ring
I love this ring. It’s beautiful. Thank you! Prompt delivery and exactly what I ordered!
13 april 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Trish,
Thank you so much for your kind review! We’re so happy to hear you love your Garnet Ring and that it arrived promptly and exactly as expected.
We truly appreciate your support and hope you enjoy wearing it! 💛
2K 3 Stone Ring
I was so excited to receive my 2K 3 Stone Ring. It exceeded my expectations. It’s stunning!! I will, without a doubt, be a returning customer. My experience with Awareness Avenue was flawless. They were very professional. Thank you to everyone at Awareness Avenue. I am a very happy customer!!!
12 mei 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Cynthia,
Thank you so much for this beautiful review! We’re truly happy to hear your 3 Stone Ring exceeded your expectations and that you had such a flawless experience with us.
It means a lot to our whole team to know you’re so happy with your piece. We’re grateful for your trust and would be honored to welcome you back anytime.
Thank you again for choosing Awareness Avenue! 💛
This company goes beyond the call of duty to make things right!
I had an issue (damaged product) and was taken care of in a timely manner. This company has great customer service!!!
6 mei 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you so much for sharing this, Cynthia. We’re truly sorry there was an issue with the product when it arrived, but we’re very happy to hear our team was able to make things right quickly.
We always want our customers to feel taken care of, especially when something doesn’t go as expected. Your kind words about our customer service mean a lot to us, and we truly appreciate your patience and trust.
Thank you again for giving us the chance to help!
Warm regards,
The Awareness Avenue Team
This company is a masterclass in how to…
This company is a masterclass in how to say “we appreciate your service” while doing absolutely nothing to actually help.
I notified them immediately that I am an active duty service member facing a short notice and unexpected deployment to a secure location with no mail access, and requested cancellation while the order was still early in production. Their response? Repeated policy copy-paste and zero flexibility.
They openly acknowledged my situation—and still chose to proceed with shipping a ~$600 item to an address they know will be unoccupied for an extended period of time. That’s not a limitation. That’s a deliberate business decision.
What’s most frustrating is the illusion of customer service: polished emails, polite language, and repeated apologies—paired with absolutely no meaningful action. No escalation, no attempt at a reasonable accommodation, no ownership of the situation—just rigid adherence to policy regardless of context.
When given the opportunity to exercise basic discretion and support a time-sensitive, real-world circumstance, this company chose their convenience over integrity.
If everything goes perfectly, you’ll probably be fine. But if anything requires even minimal flexibility, don’t expect help—expect scripted responses and a company that prioritizes process over people.
5 mei 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Kayla,
First, thank you for your service. We truly do not take your situation lightly, and we’re sorry this has felt cold or scripted. That was never our intention.
We also want to be transparent about what happened here. Your order was for a customized, made-to-order piece, and before production began, our team informed you of the customization policy and the cancellation window. Once that window passed and the piece moved through production, the ring was completed specifically for your order and could no longer be cancelled or returned to general inventory.
That said, we completely understand that your deployment created a difficult and unexpected situation. Our inability to cancel the order at that stage was not because we didn’t care, but because the item had already been produced for you under the made-to-order terms agreed to before we started work on it.
We absolutely still want to help find a practical solution. If the original address will be unoccupied, we can ship the order to a trusted family member, friend, or alternative address instead. We can also hold the completed order for you until you are available to receive it safely.
We are sorry we could not provide the cancellation outcome you were hoping for, but we are not trying to leave you without options. Please reach out to us directly with your preferred address or hold date, and we’ll do our best to ensure your order is handled safely from here.
Warm regards,
The Awareness Avenue Team
The bracelet I purchased was a birthday…
The bracelet I purchased was a birthday gift to my bestfriend and it was everything I needed it to be. It was heartfelt and she loved it! I got happy tears from giving this gift. The bracelet is beautiful and shipping was fast! I ordered very last minute and received the order in perfect timing. I would purchase again.
30 april 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you so much for sharing this, Daneisha. It truly means a lot to hear that the bracelet made such a special birthday gift for your best friend and brought happy tears, too. That is exactly the kind of moment we hope our pieces can be part of.
We’re also so glad it arrived in time, especially with it being a last-minute order. Thank you again for choosing us, and we’d be honored to help you find another meaningful gift in the future.
Warm regards,
The Awareness Avenue Team
Simply stunning
I love my necklace it's stunning and I would order from you guys again and recommend u to anyone wanting a fine piece of jewelry 💗
3 mei 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you so much for your lovely review, Melissa! 💗
We’re so happy to hear that you love your necklace and that it feels stunning to you. It truly means a lot to know you would order from us again and recommend Awareness Avenue to others.
We appreciate your support and hope you enjoy wearing your new piece for a long time!
Warm regards,
The Awareness Avenue Team
My girlfriend loved the ring
My girlfriend loved the ring. Appears to be very well made and great quality. And the color of the stone matched what was shown on the website.
3 april 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you so much for your kind review, Daniel! We’re so happy to hear your girlfriend loved the ring and that the stone color matched what you expected from the website.
We put a lot of care into making sure each piece looks beautiful in person, so it means a lot to know you’re happy with the quality and craftsmanship. We truly appreciate you choosing Awareness Avenue and hope she enjoys wearing it for a long time.
Warm regards,
The Awareness Avenue Team
Affordable
The customer service representative Michelle is the best with quick responses. Ring was very affordable and I’m excited to see it when it arrives.
18 april 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Emanuel,
Thank you so much for your kind words! We’re really happy to hear Michelle was able to help you quickly and make the experience smooth.
We’re also excited for you to receive your ring, and we hope you absolutely love it when it arrives. Thank you for choosing Awareness Avenue!
I absolutely love the piece
I absolutely love the piece. I felt that it took way too long to arrive though. Luckily, I ordered it plenty early since it is a gift.
17 april 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Cheryl,
Thank you so much for your kind words. I’m really happy to hear you absolutely love the piece, especially since it was chosen as a gift.
I’m sorry it took longer than expected to arrive. Many of our pieces are made with care and undergo quality checks before shipping, but I completely understand that waiting can be frustrating, especially when it’s for someone special.
We truly appreciate your patience and are so glad it arrived in time. Thank you again for choosing Awareness Avenue. We hope the gift is loved just as much as you love the piece.
Purple Moisonite Ring
The pricing was fair and the ring I ordered was exactly what they were advertising. It took a little time, but was well worth the wait. It was a stunning piece and made my now future wife extremely happy. I would be more than happy to order from Awareness Avenue again in the future!
31 maart 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hey Cory,
Thank you so much for this amazing review.
It really means a lot to hear that the ring matched your expectations and that you felt it was worth the wait. Knowing it made your future wife so happy makes this especially meaningful for us — that is exactly the kind of moment we hope to be part of.
We truly appreciate your trust in Awareness Avenue, and we’d be honored to create something for you again.
Wishing you both all the best and a very happy future together.
Warm regards,
The Awareness Avenue Team
The bracelet was advertised under Kate Spade, but it's not. The ring was supposed to have a ruby colored stone, but it was orange.
The purse was advertised under Kate
30 maart 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Meegan,
Thank you for sharing your feedback. We’re sorry to hear about this experience.
We tried to locate an order under your details, but we couldn’t find a matching purchase with Awareness Avenue. Based on the items mentioned, it’s possible this may be connected to another store or listing.
That said, if you did place an order with us or need any help, please reach out to support@awareness-avenue.com
with your order number or the email used at checkout. Our team will gladly look into it and help clarify everything for you.
Kind regards,
Awareness Avenue Customer Support
Excellent customer service this is what…
Excellent customer service this is what I wish every company would do in my situation. On January 28th 2026, i bought a couple’s ring they made sure the size was correct before shipping due to the carrier I never received my item they reshipped another ring but also due to carrier I still never got it. These guys checked in with me every day, we had conversations, we discussed the next steps. They gave me a full refund & today I found they shipped out another ring this time making sure it gets to me. I’m very appreciative of them everyone who reached out even though I haven’t gotten the ring yet I would highly recommend 10 out of 10. My heart is at awe really awesome team! I would definitely order again & again & tell my friends & family thank you guys! ❤️
6 april 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hello,
Thank you so much for this beautiful review. Reading your words genuinely means so much to us.
We are truly sorry for everything you went through with the shipping issues, especially after your ring was sent out more than once and still did not make it to you because of carrier problems. We know how disappointing and exhausting that must have felt, and we are incredibly grateful for the patience, kindness, and understanding you showed us the entire way through.
It really means a lot that you noticed how much our team cared. We always want our customers to feel supported, heard, and looked after, especially when something goes wrong. Knowing that our daily check-ins, conversations, and efforts to make this right left such a positive impression touches us deeply.
Your trust, your recommendation, and your willingness to order from us again truly mean the world. Thank you for giving us the chance to keep showing up for you. We are so grateful for your support, and we cannot wait for the day your ring is finally in your hands. ❤️
Warm regards,
The Awareness Avenue Team
I trust this company and their products…
I trust this company and their products
They have a great selection, you will want all of them
I really love the one that I got !
It’s so beautiful ! I will be loving this for a very long time!
5 april 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Mildred,
Thank you so much for your lovely review. It truly means a lot to hear that you trust our company and our jewelry. We work hard to create pieces that feel special, beautiful, and worth keeping for years to come, so knowing you love yours makes us incredibly happy.
We’re also so glad you enjoyed our selection — we know the feeling of wanting more than one piece. Thank you again for your support, and we hope your new jewelry brings you joy for a very long time.
Warm regards,
The Awareness Avenue Team
Customer service sucks
Customer service sucks. Product suck. Can not get a refund
24 maart 2026
Review zonder uitnodiging
Quality product and service
The product I ordered is made with top quality materials and is aesthetically designed.
I ordered the wrong size and needed to exchange for a different size; I received a prompt response, and the exchange process was simple.
30 maart 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Andrea,
Thank you so much for your lovely review. We’re so pleased to hear that you were happy with the quality, design, and overall feel of your piece.
We’re also glad we could make the size exchange process quick and easy for you. We know how important it is for your jewelry to feel just right, so it means a lot to know our team was able to help promptly and smoothly.
Thank you again for your trust and support. We’re truly grateful to have you as part of the Awareness Avenue family, and we hope you love wearing your piece in its perfect fit.
Warm regards,
The Awareness Avenue Team
Antwoord van Awareness Avenue
Hi Joshua,
Thank you so much for your lovely review. We’re so happy to hear that you absolutely love your piece.
Your support means a lot to us, and we truly appreciate you taking the time to share this with us.
Warm regards,
The Awareness Avenue Team
Antwoord van Awareness Avenue
Hi Michelle,
We’re sorry to read your review and disappointed to hear that you were unhappy with both the quality of your item and the service you received.
We take feedback like this seriously, as it does not reflect the standard we aim to provide. We would welcome the chance to review your experience in more detail and understand exactly what happened.
Please contact our support team with your order information so we can investigate this properly and do our best to resolve the matter fairly.
Warm regards,
The Awareness Avenue Team
Absolutely in love with my ring
Absolutely in love with my ring. Great quality and receiving a ton of compliments. Thank you so much for making my ring a dream come true!
28 maart 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you so much for your lovely review! We’re absolutely thrilled to hear that you’re in love with your ring and that it’s getting so many compliments already. Knowing that we could help bring your dream ring to life truly means the world to us. Thank you for trusting Awareness Avenue with something so special — we hope you enjoy your beautiful ring for many years to come. ✨
Warm regards,
The Awareness Avenue Team
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