This company has beautiful products and the team are very accommodating The package takes a while to arrive but they are based in America The ring looks so similar to a real diamond I do rec... Toon meer
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Customer satisfaction is paramount. It's why I am a repeat customer. Purchases are delivered timely and if delayed they keep you informed. Any concerns or issues with a product, it's handled expedi... Toon meer
Bedrijf heeft geantwoord
Hello. The package was received awesomely in time for my anniversary. I definitely would've appreciated a standard quality assurance protocol of sending the client pictures of the process - or i... Toon meer
I purchased two rings and two bracelets for my twin cousins 60th birthday! The jewellery is beautiful! I didn’t gift them yet but I am sure they will love everything. My only concern is that there is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Awareness Avenue, we create more than just jewelry – we craft meaningful connections. Our collection includes stunning gift jewelry with heartfelt message cards, designed to celebrate life’s special moments between friends and family. We also specialize in customized jewelry, offering premium materials like solid gold and platinum that can be personalized to match your unique style. We provide custom pieces crafted from S925 sterling silver with luxurious gold or platinum vermeil plating for those seeking affordability without compromising quality. Awareness Avenue – where every piece tells a story, and every detail is made with care.
Contactgegevens
7302 Yellowstone Road, Cheyenne, WY 82009 United States, 82009, Cheyenne, Verenigde Staten
- support@awareness-avenue.com
- awareness-avenue.com
4,2
Goed
1K reviews
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Stunning
My ring arrived and I was amazed at the quality. I upgraded to a 4 karat and received 4.5 beautiful center stone. The band as small diamond equivalent
20 maart 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Julia,
Thank you so much for your lovely review. We’re truly happy to hear that you were amazed by the quality of your ring.
It means a lot to know that the upgrade made the piece feel even more special, and we’re so glad you love the beautiful center stone and the band details as well. We always want our customers to feel that excitement when they open their package, so hearing this from you really means a lot to our team.
Thank you again for choosing Awareness Avenue and for taking the time to share your experience. We hope you enjoy wearing your ring for many years to come.
Warm regards,
The Awareness Avenue Team
My experience was made great because i loved the gift but it was the wrong size. However the problem was immediately resolved.
My experience was made great because I was buying a meaningful gift for my son. His wrist is small and I got in touch with customer service to see if I could return it for a smaller size. The company got back to me immediately and helped me resolve my problem. I will be purchasing more gifts.
Thank you
Saundra
9 maart 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Saundra,
Thank you so much for your lovely review and for sharing your experience with us.
We’re so happy to hear that the gift was meaningful for your son and that, even though the size wasn’t quite right at first, our team was able to help resolve it quickly for you. We know how important these special gifts are, and it means a lot to us that you trusted us with something so personal.
Your kind words about our customer service truly mean a lot, and we’re grateful for the opportunity to make things right. We’re also so glad to hear you’ll be coming back for more gifts in the future.
Thank you again for your support, Saundra — it truly means a lot to us.
Warm regards,
The Awareness Avenue Team
I love the bracelet and plan to give it…
I love the bracelet and plan to give it to my grandson, however, I can't figure out how to open and close it. It seems to be smarter than me :)
17 maart 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Cynthia,
Thank you so much for your lovely review. We’re so happy to hear you love the bracelet and that you’ll be giving it to your grandson — that makes it even more special.
And please don’t worry at all about the clasp. You are definitely not the first person to say it seems a little smarter than expected at first. Once you get the hang of it, it should become much easier to open and close.
If you need any help, please feel free to reach out to us directly. We’d be more than happy to guide you through it.
Thank you again for your support and for choosing Awareness Avenue for such a meaningful gift.
Warm regards,
The Awareness Avenue Team
Order at least 3 weeks before you want to arrive
While it took forever for my friend to receive her gift which was partly my fault....but once it did arrive she absolutely loved it!
29 januari 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you so much, Terry, for your lovely review.
We know the wait felt long, and we truly appreciate your patience and understanding along the way. We’re especially happy to hear that when your friend finally received her gift, she absolutely loved it — that makes us smile.
Moments like that are exactly why we do what we do, and we’re so grateful you chose Awareness Avenue to be part of such a special gift.
Warm regards,
The Awareness Avenue Team
Antwoord van Awareness Avenue
Thank you for your review, Rafael. We highly appreciate it!
Easy to order and arrived in a…
Easy to order and arrived in a reasonable time.the bracelet is beautiful. I am giving it to my grandson who graduates from high school this June. One thing I haven’t been able to open it….i see the button on the side of the clutch, but I am hoping he can figure it out!
6 maart 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you so much, Peggy, for your lovely review. We’re so happy to hear your bracelet arrived in a reasonable time and that you found it beautiful. It makes this even more special to know it’s a gift for your grandson’s high school graduation this June.
Thank you as well for mentioning the clasp. It can sometimes be a little fiddly at first, but once you get used to the side button, it becomes much easier to open. We hope he loves both the gift and its meaning, and if you need any help, our team will be more than happy to assist.
Warm regards,
The Awareness Avenue Team
Care and Communication - Penultimate!
After weeks of research I chose Awareness Avenue. Their lifetime warranty, user friendly site and a wide selection of jewelry sold me. What I didn't anticipate was the professional, prompt and friendly customer service. After selecting a center ring, (the Alina) I also ordered 2 bands to flank both sides. I was unsure the bands would sit flush against the center ring and sent an email inquiry. Staff immediately reached out to the design team and got back to me within hours! I can't wait to receive my rings & I couldn't be happier with the level of professionalism and genuine care/concern offered by this company.
9 maart 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Theresa,
Thank you so much for this beautiful review. We’re incredibly grateful that you chose Awareness Avenue after spending so much time researching your options.
It’s wonderful to hear that the lifetime warranty, easy shopping experience, and wide jewelry selection stood out to you — and even more wonderful to know that our team was able to make you feel supported along the way. We know how important it is to feel confident when putting together a ring set, especially when you’re trying to make sure the bands sit just right with your center ring.
We’re so glad we could get answers from our design team quickly and help bring you peace of mind. We truly value giving our customers prompt, thoughtful, and caring support, so your words mean a lot to all of us.
Thank you again for your trust and kindness. We can’t wait for you to receive your rings, and we hope you absolutely love them.
Warm regards,
The Awareness Avenue Team
Same day assistance is ROCKING!!
Same day assistance is ROCKING!!! Love the attention to customer service. I definitely feel I’m valued and placed FIRST so that I know I’m being treated with the utmost care and I’m in the right place!!!!
5 maart 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Mike,
Thank you for this incredible review! We love hearing that our same-day assistance was exactly what you needed. Providing top-notch customer service and making sure you feel prioritized and valued is our number one goal. Thank you for trusting us with your needs—we're so glad you feel like you're in the right place. We are always here for you!
Warm Regards,
The Awareness Avenue Team
Excellent customer service
Excellent customer service! Ordering was easy (as long as you are certain of size!) We gave the bracelet to our Grandson for his 16th birthday. He loves bed it! Then he saw the message inside and was genuinely so touched, and said he would “wear it always”. Nothing better than that!
19 februari 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi there,
Thank you so much for taking the time to share such a heartwarming review with us! We are incredibly honored that you chose our bracelet to celebrate your grandson's 16th birthday—what a wonderful milestone.
Hearing that he was so genuinely touched by the hidden message and that he plans to "wear it always" absolutely made our day. Creating those meaningful, lasting moments between loved ones is exactly why we do what we do!
We are also thrilled to hear that our customer service team took great care of you and that your ordering experience was a breeze.
Wishing your grandson a very happy 16th birthday year, and we hope to welcome you back for more special gifting moments in the future!
Warmly,
The Awareness Avenue Team
Gaslighting company,, Lies galore
I ordered some jewelry 6 days ago, I contacted customer support as their website says a tracking number will be provided within 1-2 business days. My order is standard, not custom. I sent an email requesting the tracking, and it has been 30 hours and no response, although the site says a reply should be received within 12 hours of emailing support. Tomorrow will be 7 days since I’ve paid for the items, and I’ve yet to receive tracking. I’ve requested a refund, as the system says still processing and not shipped yet. Very disappointing.
Update: I received an email from the support department saying they’re sorry for the delay, and they have to contact the warehouse to cancel the order. Once the warehouse confirms the cancel then they can process the refund. They failed to give a reason for the delay. At this point, it has been 7 calendar days, with no tracking, no refund, no reason for the delay, and a “thank you for your patience”. Also the phone number on the site does not work. They claim to have a Wyoming office, but they’re based in China.
2/27-
Their response is a liie, just to appease anyone who may read their review.
I have a personal email saying that the reason it didn’t get shipped was ffrom an unusually large volume of orders. It was never mentioned on their communication to me that it was custom made to order. That’s bull, because it wasn’t mentioned to me in private, but actually said in public.
Secondly, your email said 5-7 business days for the refund. This says 2-3 days. Your company loves to word play. And play with customer’s intelligence.
18 februari 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Latisha,
Thank you for reaching out, and I want to sincerely apologize for the frustration you've experienced over the past week. I completely understand why you were disappointed by the lack of tracking information and the delay in our support team's communication. Your experience is important to us, and we definitely dropped the ball on keeping you informed.
I want to provide some clear answers on why your ring hasn't shipped yet and address your concerns:
Why there was a delay: While we do have standard in-stock items that ship within 1-2 business days, the Radiant Cut 2Pcs Moissanite Ring Set you selected is made-to-order. Because our jewelers craft these sets manually from scratch for each client, they require 10-15 business days for production before they are ready for shipment. I am so sorry this production timeline was not made clearer to you at checkout or in our previous emails!
Your Cancellation: We have successfully contacted the warehouse, halted production, and fully canceled your order as requested.
Your Refund: A full refund has been officially processed on our end. You will see those funds returned to your original payment method within 2-3 business days, depending on your bank's specific processing times.
We are actively working to improve our email response times and make our made-to-order timelines much more visible on our website so this miscommunication doesn't happen to future customers. We truly appreciate your honest feedback.
Warm regards,
The Awareness Avenue Team
Do not miss this store!!!
I came across this shop on the Shop app. They have this amazing mx of funky and classy and unique. Their customer service is wonderful as well. I had changed my mind about canceling an order. I was afraid it wouldn't get here in time. My friend who the gift was for said out if everyone whe gets gifts from, I'm her favorite. She says you can tell the love thought and devotion. Michelle totally understood this and she even made me fell valuable. I will be buying from this company many times.
9 februari 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Stacie,
Thank you so much for this incredible review — we truly appreciate you taking the time to share it. 😊
We’re really happy you found us through the Shop app, and it means a lot to hear you love the mix of funky, classy, and unique pieces. That balance is exactly what we aim for.
We also completely understand the stress that can come with timing—especially when it’s a gift. I’m glad you reached out instead of letting the worry sit, and I’m even happier that Michelle could support you through the decision and make you feel genuinely valued. That’s the standard we want every time.
And your friend saying you’re her favorite gift-giver? That’s the best compliment. 💛 We love being a small part of moments like that.
Thank you again for trusting us — we can’t wait to have you back for your next piece.
Warm regards,
Awareness Avenue Support Team
Definitely a great company
So glad I reached out for help with my favorite ring! This company has been a pleasure to do business with and will definitely recommend to anyone looking for a unique treasure!!
26 januari 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Jennifer,
Thank you so much for your kind words — it truly means a lot to us. 😊
We’re really glad you reached out so we could help with your favorite ring, and we’re happy to hear the experience felt easy and pleasant from start to finish.
Also, thank you for recommending us — that kind of support means a lot to our team. If you ever need anything at all (questions, sizing help, or anything else), we’re always here for you. 💛
Warm regards,
The Awareness Avenue Team
Very pleased
Everyone I spoke to was very nice and responded very quickly. The ring I bought was shipped quickly and is just so beautiful. I'll be a returning customer for sure.
20 januari 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Jupiter,
Thank you so much for taking the time to leave this review — it really means a lot to us. 😊
We’re happy to hear our team responded quickly and that your ring arrived quickly. And hearing that you find it so beautiful is exactly what we hope for with every order.
If you ever need anything at all (questions, sizing, styling tips, anything), just reach out — we’re always here to help. We can’t wait to welcome you back for your next piece! 💛
Warm regards,
The Awareness Avenue Team
Beautiful ring and great customer service
My husband ordered me a ring for Christmas. It was beautiful and well made. We needed to exchange it for a new size and material and the process was easy and quick. The original ring was so beautiful and I know the new one will be just as good. Can’t wait to get it and begin to wear it everyday. Michelle who helped us with the whole process was amazing and responded very quickly. Only issue we had was when paying the invoice for the difference in price there was a page error but Michelle was quick to respond and correct it.
6 januari 2026
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you so much for your honest review, Bethany! 💛
We’re really happy to hear you loved the ring your husband chose for Christmas — and we’re glad the exchange for a new size and material felt easy and quick. That’s exactly how it should be.
Also, a big thank you for highlighting Michelle. I’ll make sure she sees your kind words — she’ll be thrilled to know she made the process smooth and responded fast.
And thank you for the heads-up about the invoice page error. While that shouldn’t have happened, we’re glad Michelle was able to jump in right away and get it sorted.
We can’t wait for you to receive the new ring — hope it becomes one of those pieces you truly wear every day. 💍
Warm regards,
-The Awareness Avenue Team-
China business, not Wyoming
For one, they advertise that the business is on Wyoming. That’s a lie. It’s in China. 2nd, they said when I ordered at the beginning of December, items would be here by Christmas. That was also a lie. My card was also comprised in the day I ordered from them.
1 december 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Gabrielle, We're really sorry this was your experience — especially around the expectations for Christmas delivery and the stress of noticing suspicious card activity the same day.
On the “Wyoming vs. China” point: Awareness Avenue is registered as a U.S. business (Wyoming). We work with international fulfillment and shipping partners, which can make it look confusing from the outside, but we should always be clearer about what that means in practice.
About your order: you’re right to be upset. This was a stock item, and the delay wasn’t due to production — it was caused by shipping networks being overwhelmed during the peak holiday period. Even when parcels are dispatched on time, carriers can slow down with limited flight capacity, backlogs, and delayed scans. That said, we should have communicated better and more proactively, rather than leaving you feeling misled.
Regarding your card being compromised: We take that seriously. We do not store or see full card details, and payments are handled through PCI-compliant payment processors. Still, if you see suspicious activity, the right first step is to contact your bank immediately — and we also want to review what we can on our side (order logs, checkout activity, and anything unusual).
If you’re open to it, please reach out to our support team with your order number + the email used at checkout, and we’ll:
Give you a clear shipping update (not vague), and
Assist you with documentation/details that may help your bank’s investigation.
You deserved a smoother, more transparent experience — and we’re sorry we missed the mark here.
-The Awareness Avenue Team-
⭐☆☆☆☆
⭐☆☆☆☆
I’m extremely disappointed with Awareness Avenue.
My order took far longer than what was represented at checkout, with little to no proactive communication. When I followed up, responses were slow and vague.
The company claims their jewelry is “made to order,” but nothing about my experience reflected a custom production timeline. The delays felt more like poor inventory or fulfillment management, not handcrafted production.
Their no-refund policy is rigid and customer-unfriendly, especially when orders haven’t shipped yet. Policies like this might protect the company, but they place all the risk on the customer.
Between the extended wait times, misleading expectations, and inflexible policies, this was not a premium shopping experience. I would strongly recommend looking elsewhere if timing, transparency, or customer service matter to you.
10 december 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you for taking the time to share your feedback, Louis — I’m genuinely sorry that your experience felt disappointing and that our communication didn’t meet your expectations.
I want to clarify a few points transparently. Your order was for The Luna – Halo Moissanite Customized Ring, which is a made-to-order/customized item. At checkout and again in our confirmation email, we state the production timeline is 15–20 business days (plus shipping). Since your order was placed on December 11, 2025, we were still within that stated production window during our conversation.
That said, we absolutely understand why the Christmas deadline mattered to you, and we also recognize that we could have handled the situation with more warmth and clearer proactive updates. When someone is buying a gift, timing and reassurance matter — and it’s on us to communicate better.
Regarding cancellations/refunds: because customized pieces are started shortly after purchase and are produced specifically for the customer, our policy allows cancellations only within 24 hours. This is not meant to shift “all risk” to the customer, but to reflect the real cost and commitment involved once production begins. Still, we hear your feedback that this can feel rigid — especially when the order hasn’t shipped yet — and we’ll be reviewing how we can improve the experience and set expectations even more clearly.
Even though we couldn't cancel the order at that stage, we offered $100 store credit as a courtesy due to the timing issue, and we’re continuing to move your order forward. As shared in our latest update, your ring is expected to ship shortly.
We appreciate your patience and understanding!
-The Awareness Avenue Team-
A pleasure to work with this company
A pleasure to work with this company. I made a mistake in ordering and sent a message for help. I was treated with kindness and respect. They responded quickly and fixed my order.
6 december 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Diane,
Thank you so much for your honest review! We really appreciate you choosing Awareness Avenue.
Mistakes happen, and we’re glad you reached out so we could help right away. Our team is always here to respond quickly and make sure everything is correct and stress-free.
Thanks again for your kind words — it means a lot to us. 💛
—The Awareness Avenue Team
Support Team Assistance Before Purchase
I had questions before purchase, so I reached out to their support team and Michelle responded. She was amazing. Answered every question in detail.
15 december 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi there,
Thank you so much for your 5-star review! 😊
We’re really happy to hear Michelle was able to help and answer all of your questions in detail before you placed your order.
If you ever need anything else—product info, sizing help, or just a second opinion—we’re always here for you.
Warm regards,
Awareness Avenue Support Team
This company is a scamming site
This company is a scamming site. They lie about everything. Good luck getting your purchase on-time. It appears these pieces are bought out of China, marked up and resold. Total scam. The 20 day delivery is exactly the time it takes to ship from China. Once they have your payment, you are chatting with a chat bot with circular responses. Say goodbye to your money.
11 december 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Paul,
I’m really sorry you’ve had this experience — I understand how frustrating it is when you’re expecting an item and it doesn’t arrive as fast as you hoped.
In your case, the item you ordered was customized and made-to-order, meaning it was handcrafted for you after the order was placed. Because of that, it takes longer than a ready-to-ship product. We communicate this production timeframe on our website and by e-mail for customized pieces, since the ring must be made, checked, and prepared before dispatch.
Also, I want to clarify that you were speaking with a real support agent. As soon as you reached out, our team got in touch with you and offered to update your shipping address, exactly as you requested.
We’re here to make this right and to ensure your order is delivered smoothly.
Warm regards,
The Awareness Avenue Team
I had an issue and it was instantly…
I had an issue and it was instantly fixed. I really appreciate it!
9 december 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you so much for your kind words! 💛
We’re so glad we could resolve your issue quickly — your satisfaction means everything to us. Our team is always here to help whenever you need it. 😊
Thank you for choosing Awareness Avenue! ✨
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