This company has beautiful products and the team are very accommodating The package takes a while to arrive but they are based in America The ring looks so similar to a real diamond I do rec... Toon meer
Bedrijf heeft geantwoord
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Customer satisfaction is paramount. It's why I am a repeat customer. Purchases are delivered timely and if delayed they keep you informed. Any concerns or issues with a product, it's handled expedi... Toon meer
Bedrijf heeft geantwoord
Hello. The package was received awesomely in time for my anniversary. I definitely would've appreciated a standard quality assurance protocol of sending the client pictures of the process - or i... Toon meer
I purchased two rings and two bracelets for my twin cousins 60th birthday! The jewellery is beautiful! I didn’t gift them yet but I am sure they will love everything. My only concern is that there is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Awareness Avenue, we create more than just jewelry – we craft meaningful connections. Our collection includes stunning gift jewelry with heartfelt message cards, designed to celebrate life’s special moments between friends and family. We also specialize in customized jewelry, offering premium materials like solid gold and platinum that can be personalized to match your unique style. We provide custom pieces crafted from S925 sterling silver with luxurious gold or platinum vermeil plating for those seeking affordability without compromising quality. Awareness Avenue – where every piece tells a story, and every detail is made with care.
Contactgegevens
7302 Yellowstone Road, Cheyenne, WY 82009 United States, 82009, Cheyenne, Verenigde Staten
- support@awareness-avenue.com
- awareness-avenue.com
4,2
Goed
1K reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Me experience in purchasing my ring was…
Me experience in purchasing my ring was awesome and painless. I would recommend AWARENESS Ave. to any and everyone. And last but not least my ring is beautiful, I can’t wait to get this Christmas gift. Thank you
7 november 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you so much for your wonderful review, Reggie! 🌟
We’re thrilled to hear that your experience was smooth and painless, and that you’d recommend Awareness Avenue to others — that truly means a lot to us. 🙏
We’re also so happy you love your ring and that it will be a special Christmas gift – what a beautiful way to celebrate. 🎄💍
If you ever need anything else or have any questions down the road, we’re always here to help.
Warm regards,
– The Awareness Avenue Team -
Do not buy from Them. They’re scammers
Reading the reviews shows that this company is surely a scam company.
Firstly I placed an order on September 30th.
Only to be told afterwards that it takes 15-20 work days. An information that’s no where in their website.
15-20 work days has since passed. I got a notification on October 23 that a “shipping label created”. Till date, November 1st it hasn’t updated.
Their support claims it had shipped and it wasn’t just being updated.
They also claimed it’ll take 5-7 days to deliver to my address.
However on calling the shipper today November 1st, 9 days after it’s supposedly shipped. Shipper says they didn’t receive any package (9 days after!!!!!)
Subsequent emails to support requesting for a refund has not been repoed to.
This was to be a ring for my engagement which I’ve rescheduled twice and seems would need to reschedule again thanks to this scammer website.
But from them at your own peril.
Ps: I’m expecting they’d come justify their scammer behavior.
1 november 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Joshua,
I’m truly sorry for the stress this caused—especially with an engagement on the line. I’d like to clarify what happened and make sure you have everything you need.
Why it took time?
Many of our rings (including customized sizes/finishes) are made-to-order. Production typically takes 15–20 business days (Mon–Fri) before shipping. Your order, placed on September 30, entered production immediately and reached the shipping stage near the end of that month.
About the “label created” status:
A label was generated on October 23. With international hand-offs, tracking can show “label created” until the first physical scan at the express hub. That gap does not mean the parcel wasn’t moving; it’s a scan-visibility delay that can happen when freight is consolidated.
Current status:
Your parcel has shipped via FedEx Express—we’ve just emailed you the tracking link—and it’s scheduled for delivery on Monday, November 10. If you need the package held at a FedEx location or delivered at a specific time, reply to our email and we’ll help set that up.
Support & next steps:
I’m sorry your follow-up emails didn’t get a timely reply. We’ve prioritized your thread. If anything isn’t perfect upon arrival, we’ll make it right according to our policy—please reply to the tracking email, and we’ll assist you immediately.
We appreciate the opportunity to resolve this issue, and we hope that your ring’s arrival helps you keep your plans on track.
— Awareness Avenue Support Team
I ordered the wrong size ring
I ordered the wrong size ring, they are exchanging it for me no hassle.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you so much for your review, Matt! ⭐️
We’re glad the size exchange was quick and hassle-free—that’s exactly the experience we aim for. If you need any help with fit or care tips going forward, just reach out, and we’ll take care of you.
Enjoy the new ring!
— The Awareness Avenue Team
Silberling platiniert Evelyn
Habe heute meinen bestellten Ring erhalten und bin vollends zufrieden damit.
Es hat etwas länger gedauert als angegeben aber das warten hat sich gelohnt.
Wunderschön gearbeitet.
28 oktober 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Vielen lieben Dank für Ihre 5-Sterne-Bewertung, Stefan! 💫
Es freut uns sehr zu hören, dass Ihr Evelyn-Ring (platinierte Ausführung) angekommen ist und Sie rundum zufrieden sind. Entschuldigen Sie bitte die etwas längere Lieferzeit – umso schöner, dass sich das Warten gelohnt hat und die Verarbeitung Sie überzeugt.
Viel Freude beim Tragen! Wenn Sie möchten, teilen Sie gerne ein Foto – wir lieben Kund*innenfotos. Und falls Sie jemals Fragen haben, ist unser Support jederzeit für Sie da.
Herzliche Grüße
Ihr Awareness Avenue Team
Tarnishes pretty quickly
I tired to cancel an order that was placed by my husband right after he ordered it and it took weeks to"custom make"this ring so they had plenty of time to cancel the order. I figured I wouldn't be happy any type of plating over silver tarnishes. When I buy jewelry I don't switch it out much so I look for daily wearable items. This happened to be an engagement ring. It's beautiful but it only took a couple of months for the bottom side of the band to be tarnished. Then come to find out all of their stones are synthetics. So when it says amethyst it doesn't really mean it's an amethyst😵💫
I know they say you get what you pay for but paying over $300 for not real gold and not real stones is kind of crazy to me
17 oktober 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you for sharing your honest feedback, Melony — we truly appreciate you taking the time to let us know about your experience. 💬
We’re sorry to hear that the ring didn’t meet your expectations, especially as it held such meaningful significance as an engagement piece. We’d love to take a moment to clarify a few important details:
🔄 About Tarnishing:
The ring you received is crafted with thick gold vermeil plating over solid S925 sterling silver, which is a high-quality, hypoallergenic base. Like all plated jewelry, especially when worn daily, some natural wear and tear over time—particularly on the underside of the band—is expected. This can vary based on skin pH, lifestyle, and care. That said, we offer complimentary polishing advice, care tips, and in some cases, one-time replacements to support our customers.
💎 About the Stones:
We exclusively use high-grade moissanite or lab-grown gemstone simulants to offer beautiful, ethical, and affordable alternatives to mined gems. While they may not be natural amethyst or diamond, they are crafted to match the appearance and sparkle of their natural counterparts—often exceeding them in brilliance and durability. We make this clear in our product descriptions to ensure transparency.
❗Regarding Your Cancellation Request:
As noted during checkout and on our policy page, custom-made items can only be canceled within 24 hours of placing the order. After that, each piece enters our production queue and is handcrafted specifically for you. Because every item is made-to-order, we’re unable to cancel or alter the process once production begins. This ensures the unique quality and personalization of every piece.
We genuinely regret that this experience didn’t align with your expectations. If there's anything we can still do to help—whether it’s guidance on care, resizing, or a one-time courtesy—we’d love the opportunity to turn this around. 💛 Please don’t hesitate to reach out to us directly at support@awareness-avenue.com.
Thank you again for giving us a try—and for sharing your thoughts so we can continue to improve.
A kind and courteous company that actually cares and backs their products!
My interaction with this company was due to an error I made when I ordered from them. I emailed them right away and they handled it very quickly and efficiently and sent out a replacement within 48 hours! I will absolutely buy from them again!
23 september 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Joy,
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that our team was able to quickly resolve your order and get a replacement out to you within 48 hours. Your kind words mean the world to us — we truly care about making every experience smooth and worry-free.
We can’t wait to serve you again in the future! 💛
– The Awareness Avenue Team -
Outstanding!
Quick and easy to purchase, and very quick customer support response time! Will be recommending to any and everyone I know!
20 september 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Larry,
Thank you so much for your kind words! 🌟 We're thrilled to hear that the purchasing process was quick and that our customer support team could assist you promptly. Knowing you’d recommend us to everyone you know means the world to us — that’s the highest compliment we could receive.
We look forward to helping you again anytime you need! 💍✨
– The Awareness Avenue Team -
I emailed about making a return so I…
I emailed about making a return so I can get a different size and the company made it very easy and is sending the smaller size to me so that was a super easy interaction
17 september 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Michele,
Thank you for sharing your experience! 💛 We're so glad to hear the exchange process was smooth and easy for you — that's exactly what we aim for. Enjoy your new piece in the perfect size! ✨ We’d love to help you find more pieces you’ll love in the future.
– The Awareness Avenue Team -
Great product Great personal experience…
Great product Great personal experience Absolute pleasure to do business with.
11 september 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi PJ,
Thank you so much for your kind words! 🌟 We're thrilled to hear that you had a great experience and that your product met your expectations. Providing a smooth and personal shopping experience is something we truly care about, so it means a lot to hear we hit the mark.
We look forward to helping you again in the future! 💛
– The Awareness Avenue Team -
Quick and easy service.
6 september 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Alex,
Thank you so much for your kind words! We’re happy to hear the process was quick and easy for you—that’s exactly the experience we want to deliver. We truly appreciate you taking the time to share your feedback and look forward to serving you again in the future. 💎✨
Warm regards,
The Awareness Avenue Team
I have ALWAYS had good response and…
I have ALWAYS had good response and great communication!
5 september 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Kathy,
Thank you so much for your kind words! 🌟 We’re delighted to hear that you’ve always had great experiences with our communication and support — it truly means the world to us. Providing quick, caring, and reliable service is something our team takes pride in, and knowing it’s made a difference for you makes all the effort worthwhile.
We look forward to being here for you anytime you need us. 💛
Warm regards,
The Awareness Avenue Team
Excellent Customer Service
I had such a wonderful shopping experience with Awareness Avenue! Michelle in customer service was outstanding — friendly, responsive, and truly went above and beyond to make everything smooth and pleasant. It’s rare to find a company that cares this much about their customers. I highly recommend Awareness Avenue to anyone looking for both quality products and excellent service. Thank you!
28 augustus 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Nikki,
Thank you so much for your kind words and for taking the time to share your experience 💛. We’re thrilled to hear that Michelle made your shopping journey smooth and enjoyable — we’ll be sure to pass along your praise to her!
Providing both beautiful jewelry and outstanding service is at the heart of what we do, so it truly means a lot to know we’ve delivered on both for you. We’re grateful for your support and look forward to serving you again anytime.
With gratitude,
The Awareness Avenue Team
Amazing Customer Support
My experience with Awarness Avenue has been amazing. Purchased a bracelet and received it in a timely manner. The Bracelet was bent when I opened the box. Within 30 minutes of my email explaining the situation, I had a response and a resolution!!
6 augustus 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Janine,
Thank you so much for your kind words! We’re truly sorry the bracelet arrived bent, but we’re glad our support team could step in quickly and make things right. Your satisfaction means everything to us, and we're always here to help – fast.
Thanks again for trusting Awareness Avenue – we appreciate you! 💛
Warm regards,
The Awareness Avenue Team
These people are a SCAM I bought a 400$…
These people are a SCAM I bought a 400$ ring for my granddaughters 21 st birthday and was supposed to be with her when I am not here anymore!!! INSTEAD SHE GOT A RING THAT WAS SPRAY PAINTED GOLD IT BENT AND THE DIAMONDS FELL OUT NOW THEY SAY NO REFUND BUT THEY WILL SEND HER ANOTHER RING NO THANKS!!!! THE NEXT PERSON THEY TALK TO WILL BE MY LAWYER OH HELL NO THEY STOLE MY MONEY!!! I WILL CALL EVERY NEWS STATION IN LOUISIANA RIP-OFF
1 augustus 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Waynette,
We’re truly sorry to hear your experience didn’t meet expectations — especially since the ring was meant as a meaningful gift for your granddaughter’s 21st birthday.
After reviewing your order and all communication, we’d like to clarify a few important points for transparency:
The ring purchased was a custom, made-to-order piece in gold vermeil, which is a thick layer of real gold over sterling silver — not solid gold. This distinction is clearly outlined on our product pages and is important when it comes to expectations around durability and care. Gold vermeil, while beautiful and high quality, requires proper handling to avoid bending or fading over time.
We also want to stress that we’re not refusing help — quite the opposite. From the moment you reached out, we’ve offered to replace the ring completely free of charge, even though it was a custom final sale item. All we’ve asked for is a photo of the damage so we can verify the issue and process the replacement, which is a standard procedure to ensure accountability and quality control.
As of now, we’re still waiting to receive the requested photo in order to move forward.
We genuinely care about making this right and ensuring your granddaughter receives a beautiful piece she can cherish. If you’re open to continuing the conversation, we’re here and ready to help — we just need your cooperation to complete the process.
Warm regards,
The Awareness Avenue Team
HORRIBLE I DON'T HAVE MY NECKLACE AND NO REFUND!
ITS BEEN 3 MONTHS I HAVENT GOTTEN MY NECKLACE I SPENT 120$ ON IT AND ITS STILL NOT HERE!!! I've messaged multiple times and no help at all now I'm asking for a refund ! No updates at all scammers
30 mei 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Lilah,
We take feedback very seriously, and after carefully checking our records, we were unable to locate any order or support history that matches your review. We want to assure you that Awareness Avenue has never left a customer without either their order or a refund if an issue arises.
It seems this review may not be connected to our store, but if you did place an order with us, please reach out directly at support@awareness-avenue.com
with your order number so our team can look into it right away.
We’re proud to have served over 260,000 customers since 2017, and customer care is at the heart of what we do. If this was meant for another company, we kindly ask that you update or remove your review so future customers get an accurate view of our service.
Thank you,
The Awareness Avenue Team
Great customer service
Customer service made my experience great the easy everything was handled professionally and quickly was impressive thank you so much
28 juli 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Miguel,
Thank you for the amazing feedback! We're so glad to hear our customer service team made your experience a great one. Quick, professional, and smooth — that’s exactly what we aim for. 😊
We truly appreciate your support and look forward to helping you again anytime you need us.
All the best,
The Awareness Avenue Team 💛
The customer service is amazing
The customer service is amazing, the jewelry looks AMAZING. Will definitely buy from here more. Again the customer service is amazing, she makes sure all of her customers are satisfied
29 juli 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Wil,
Thank you so much for your kind words! 😊 We're absolutely thrilled to hear that you had such a positive experience — especially with our customer service team. Making sure our customers feel valued and taken care of is what we strive for every day, and it's wonderful to know it made a difference.
We can’t wait to welcome you back again soon! If you ever need anything or have questions, we're just an email away.
With gratitude,
The Awareness Avenue Team 💛
Great company with profesional stuff
The company you can trust from the very beginning till the very end.
12 juli 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you so much, Alex! 🌟
We truly appreciate your kind words and are honored to have earned your trust from start to finish. Knowing that you had a seamless experience with our team means the world to us. We’re here every step of the way—and always just a message away if you ever need us again. 💛
Thank you for choosing Awareness Avenue!
Highly Recommend!
They have great products and even better customer service. They made sure I was taken care of to get the perfect ring for my fiance!
16 juli 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you so much, Graham! 💍
We’re thrilled to hear that you found the perfect ring for your fiancée—and that our team could be part of such a special moment. It means everything to us to know you felt truly taken care of. 💛
Wishing you both all the happiness in the world—and thank you for recommending us!
Amazing Service
My experience with Awareness Avenue has been amazing.
My grandson's wrist is smaller than normal. I ordered the incorrect size, and the immediate response and the action taken were above and beyond what was expected by the people at Awareness Avenue.
Thank you for ALL that you do.
15 juli 2025
Review zonder uitnodiging
Antwoord van Awareness Avenue
Hi Peter,
Thank you so much for sharing your experience — it truly means a lot to us. We're so glad we could help make things right for your grandson. Taking care of the little details is what we’re all about, and hearing that it made a difference for you warms our hearts.
We’re always here if you need anything else. Thank you again for your kind words and for being a part of the Awareness Avenue family.
Warm wishes,
The Awareness Avenue Team 🌿
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