This company has beautiful products and the team are very accommodating The package takes a while to arrive but they are based in America The ring looks so similar to a real diamond I do rec... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Customer satisfaction is paramount. It's why I am a repeat customer. Purchases are delivered timely and if delayed they keep you informed. Any concerns or issues with a product, it's handled expedi... Toon meer
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Hello. The package was received awesomely in time for my anniversary. I definitely would've appreciated a standard quality assurance protocol of sending the client pictures of the process - or i... Toon meer
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I purchased two rings and two bracelets for my twin cousins 60th birthday! The jewellery is beautiful! I didn’t gift them yet but I am sure they will love everything. My only concern is that there is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Awareness Avenue, we create more than just jewelry – we craft meaningful connections. Our collection includes stunning gift jewelry with heartfelt message cards, designed to celebrate life’s special moments between friends and family. We also specialize in customized jewelry, offering premium materials like solid gold and platinum that can be personalized to match your unique style. We provide custom pieces crafted from S925 sterling silver with luxurious gold or platinum vermeil plating for those seeking affordability without compromising quality. Awareness Avenue – where every piece tells a story, and every detail is made with care.
Contactgegevens
7302 Yellowstone Road, Cheyenne, WY 82009 United States, 82009, Cheyenne, Verenigde Staten
- support@awareness-avenue.com
- awareness-avenue.com
4,2
Goed
1K reviews
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Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Excellent customer service!
Excellent customer service!
I would highly recommend this company after the experience I had. I had an issue with a product not fitting and they didn't hesitate to provide a solution. Follow-up was quick and very friendly.
12 juni 2024
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Antwoord van Awareness Avenue
Thank you for your kind words! We appreciate your support and are happy to have been able to assist you with your sizing issue at your most satisfaction! We look forward to serve you again in the near future. Thank you for choosing Awareness Avenue.
I received too small of 3 bracelets and…
I received too small of 3 bracelets and they sent me the correct ones quickly and at no cost!!!
17 mei 2024
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Antwoord van Awareness Avenue
We take pride in our commitment to providing the best possible support experience, and we are glad that we have resolved your concern to your satisfaction. Thank you for sharing your positive experience with us!
I ordered the Nautical bracelet for my…
I ordered the Nautical bracelet for my son’s high school graduation and it was too big. I reached out and was truly amazed with the outstanding customer care I received. The company representative got right back to me and was so very kind and helpful. Not sure if I’m allowed to use his name, but thank you. Cannot wait for the new size to arrive.
4 juni 2024
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Antwoord van Awareness Avenue
We take pride in our commitment to providing excellent support experience, and we are committed to resolving the issue to your utmost satisfaction! Thank you for your kind words and for sharing your great experience with us.
I ordered this bracelet for my son for…
I ordered this bracelet for my son for graduation but it was too big so I emailed the support team and within 5 minutes they had a new size ordered for me and by the next day shipped. Great customer service! I will definitely order from this company again.
3 juni 2024
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Antwoord van Awareness Avenue
We always strive to deliver efficient, responsive, and excellent customer service support, and it's truly a pleasure to know that we were able to quickly resolve the issue to your satisfaction! Thank you for your kind words, and we look forward to serving you again in the future!
Amazing Quality and Service!
Loved the look and the quality of these products - bought my 2 sons a bracelet for Xmas, then got a 3rd for myself. Had an issue with a clasp, and Awareness replaced it, FREE, with no issues. This is so refreshing and gratifying these days to receive Excellent customer service and a company that stands behind their products. Thank you again!
3 juni 2024
Review zonder uitnodiging
Antwoord van Awareness Avenue
We always strive to provide excellent customer service and stand behind our products, so we are happy to hear that we were able to resolve the issue with your satisfaction. We appreciate your trust and continued support. Thank you for sharing your amazing feedback!
My experience with Awareness Avenue has…
My experience with Awareness Avenue has been beyond my expectations. Truly an amazing company with real people that work there. Such a pleasure to work with.
28 mei 2024
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Antwoord van Awareness Avenue
We are glad to hear that our product has exceeded your expectations. Your satisfaction is our top priority, and we greatly appreciate your trust and support. Thank you for sharing your wonderful experience!
GREAT CUSTOMER SERVICE
Great customer service and very fast at helping me with an issue I had . They are currently resolving the issue.
I really like the selections of all their jewelry and I will purchase more items soon .
21 mei 2024
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you for your kind words! We take pride in our commitment to providing the best possible support experience. We are glad to know that you appreciate our selection of jewelry, and we look forward to serving you again in the near future. Thank you for choosing us!
Best customer service I’ve had in a long time!
I received a ring as a Christmas gift. I loved it and wore it almost daily. To my surprise one of the stones fell out. I contacted customer service to see if they could fix it. With in minutes I received a response that they were going to replace my ring. About 10 minutes later I got a tracking number and another email following up and apologizing again. It was so quick and easy! It doesn’t seem like customer service is what it used to be, so I was pleasantly surprised to receive such great service! Thank you!!
15 mei 2024
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Antwoord van Awareness Avenue
Thank you for sharing your wonderful experience with us! It was a great pleasure that we've exceeded your expectations in delivering the best support experience. Your satisfaction is our top priority, and we are grateful for choosing Awareness Avenue!
Excellent
The best Customer Service that I've received in a very long time!!!
16 mei 2024
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Antwoord van Awareness Avenue
We truly appreciate your kind words and support! Thanks for being a part of the Awareness Avenue journey.
Excellent customer service
Excellent customer service. Prompt response.
2 mei 2024
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you for your kind words! We take pride in our commitment to prompt communication and providing excellent support experience. Your feedback is greatly appreciated, and we are grateful for your trust and continued support on Awareness Avenue!
Worth the wait....
After the chain on the cross his dad wore in USMC boot camp broke, he decided to put it away for safe keeping. He then went on the hunt and found his own cross here. He is very happy with it and takes very good care of it. Well worth the wait.
I was so happy with it I bought a "Hug" ring for my daughter. It was a hug from heaven from her grandparents following her graduation from Nursing school.
10 mei 2024
Review zonder uitnodiging
Antwoord van Awareness Avenue
We are truly touched to hear how our products have held special significance for your loved ones. Being a part of these meaningful moments is something we deeply cherish. Thank you for your trust and continued support with us!
The best Business!
The best Business!
Great communications and speedy delivery. Went way beyond assisting me to exchange my son’s bracelet to a smaller size. Highly recommend 💜💜💜
11 mei 2024
Review zonder uitnodiging
Antwoord van Awareness Avenue
We always strive to bring the best to all our valued customers, and we were able to resolve your issue promptly...Your kind words mean a lot to us, and we truly appreciate your continued support! Thank you for sharing your wonderful review.
I recently ordered my son a bracelet
I recently ordered my son a bracelet. The one I ordered was too big. I emailed them to let them know and they sent out a new one and didn’t make me send the other one back. I am very appreciative and thankful they made this experience easy and stress free.
6 mei 2024
Review zonder uitnodiging
Antwoord van Awareness Avenue
We are honored to hear about your positive experience! Thank you for sharing your kind words. Your trust and support are greatly appreciated!
Top notch
Product is great and their customer service is top notch!!
1 mei 2024
Review zonder uitnodiging
Antwoord van Awareness Avenue
Your compliments are truly appreciated! Knowing that our product has met your expectations and earned your trust means a lot to us. Thank you for sharing your wonderful experience!
Great Customer Service
The item that I purchased was not as I expected. I contacted the company and they immediately took care of the issue. The communication was very easy and the end result was that I will end up with an item that I will be much happier with. The original purchased item was beautiful. However, it did not fit. I notified the company, and the problem was taken care of right away.
26 april 2024
Review zonder uitnodiging
Antwoord van Awareness Avenue
We are grateful for the opportunity to promptly resolve any issues and provide you the best support experience possible. Thank you for sharing your experience! Your trust and support are greatly appreciated.
If I could give a negative star I would…
If I could give a negative star I would give lots! December 4th I reached out asking if I can buy a replacement ring as my daughters broke. They said they back their jewelry and it's lifetime guaranteed. Awesome, right? Well, a big lie. They asked if I could write a review. Why, of course...Customer service was wonderful, a quick response, and they are replacing my daughter's ring. I wrote a review with such great things to say. Fast forward to this present day, April 10, 2024, with no replacement ring. False hope. Several emails later and nothing. Just a reply back, we are working on it.
Don't waste your time or money. The jewelry won't last. It looks nice when you receive it but if you wear it continuously it will break.
10 april 2024
Review zonder uitnodiging
Antwoord van Awareness Avenue
We are deeply sorry to hear about this situation. We sincerely apologize for any inconvenience or disappointment this may have caused you. Please kindly provide your information so we can better understand your issue and work towards resolving this matter effectively. Thank you for your cooperation and understanding.
I made a mistake on my order
I made a mistake on my order. After o checked out and realized it I reached out to them. They were very quick to fix my order for me. They are very nice and understanding. I can’t wait to get my items and will update my review once I get them
5 april 2024
Review zonder uitnodiging
Antwoord van Awareness Avenue
We appreciate your kind words and we take pride in our commitment to prompt communication and providing an excellent support experience. Thank you for your wonderful review!
Great site.
Great site.. My ring was broken,, so sent a mail to customer service and my ring got replaced instantly for a brand new one.. Best money I ever spend!!
27 maart 2024
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you for your kind words! We take pride in our commitment to providing the best possible support experience. Your satisfaction is our top priority, and we are grateful for your trust and continued support!
Very fast response to my concern
Very fast response to my concern. I was offered a solution to my inquiry that seems very satisfactory.
26 maart 2024
Review zonder uitnodiging
Antwoord van Awareness Avenue
We are glad to hear that you appreciate our commitment to prompt communication and we aim to provide you with the best possible support experience. Thank you for your wonderful review!
You responded and fixed my problem…
You responded and fixed my problem within hours. I appreciate excellent customer service.
20 maart 2024
Review zonder uitnodiging
Antwoord van Awareness Avenue
Thank you for your kind words! We are proud of our dedication to delivering prompt communication and exceptional support. Your positive review means a lot to us!
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